Dear Valued Customer,
We extend our sincere gratitude for your continued trust and loyalty to our products and services, which have been instrumental in our commitment to keeping you connected to the things that matter most. We highly value your business and believe in maintaining transparent communication with our esteemed customers. With that being said, we are writing to inform you about an upcoming change that will affect the value and pricing of our products and services.
After careful consideration and review of various factors, including rising production costs, inflationary pressures, and market dynamics, we have found it necessary to implement a price adjustment across our product/service range. This decision was not made lightly, and we understand that it may have an impact on your budget. Effective April 1, 2024, there will be a nominal monthly increase in the prices of our products/services for all customers. The exact percentage of the increase will vary depending on the specific product/service. We have taken great care to ensure that the new pricing remains competitive in market while also allowing us to maintain the quality and level of service that you have come to expect from us.
For a detailed breakdown of the adjustments and enhancements, please refer to the tables below:
Increased Data Allotments- Postpaid Plans
| Package | Current Price Ex Tax | New Price Ex Tax |
|---|---|---|
| Postpaid FMC Large Bundle | $140.00 | $143.09 |
| Postpaid FMC Medium Bundle | $95.56 | $97.56 |
| Postpaid FMC Small Bundle | $51.11 | $54.20 |
| Postpaid Large Plan | $280.00 | $286.19 |
| Postpaid MediumPlan | $191.11 | $195.13 |
| Postpaid Small Plan | $102.22 | $108.40 |
| Hybrid Small Plan | $51.11 | $55.45 |
Postpaid Price Adjustments
| Package | Current Price Allotment (GB) | New Price Allotment (GB) |
|---|---|---|
| Large Postpaid Plans | 60 | 80 |
| Medium Postpaid Plans | 30 | 40 |
| Small Postpaid Plans | 15 | 20 |
Fixed Services
| Package | Current Price Ex Tax | New Price Ex Tax |
|---|---|---|
| Internet Essential 250 | $90.67 | $95.40 |
| Internet Plus 400 | $122.67 | $130.08 |
| Internet Max 500 | $144.89 | $153.50 |
| Double Play Essential | $160.00 | $164.80 |
| Double Play Plus | $181.33 | $186.77 |
| All In Bundle | $204.44 | $210.57 |
Increased Download Speeds- Fixed Services
| Product | New Product Name | New Download Speed |
|---|---|---|
| Internet Essential 250 | Internet Essential 350 | 350mbps |
| Internet Select 300 | Internet Select 400 | 400mbps |
| Internet Plus 400 | Internet Plus 500 | 500mbps |
| Internet Max 500 | Internet Max 600 | 600mbps |
To learn more about our new plans and exciting offerings, please visit www.discoverflow.co.
We understand that price adjustments can be challenging, and we want to assure you that we remain committed to providing excellent value for your investment. If you have any concerns or queries, our customer service team is ready to assist you. Feel free to reach out through our website or contact us directly.
Thank you for choosing Flow as your trusted service provider. Your satisfaction remains our top priority, and we are excited to continue serving you and exceeding your expectations in the future.
The Flow Team