Dear Valued Customer:
We have an exciting update for those of you who will be travelling for the holidays and need to stay connected while away from home. We’ve upgraded our roaming plans to offer more data along with free incoming calls and texts, so that you can continue to share your travel experiences with loved ones, while abroad.
While ‘home rate roaming’ is no longer available, an exciting feature of the new roaming plans is one flat rate to more countries for both prepaid and postpaid mobile customers. The plans are available for 1, 7 and up to 30-days and feature up to 2.5 Gigs of data, plus affordable talk rates from as low as US$0.30 / EC$.81 per minute depending on the destination. Travelers will also receive timely updates on data consumption and plan renewal reminders, making it easier to remain in control and well informed of their spend while travelling.
Our new roaming plans are affordable and offer great value, with the same prices for both prepaid and postpaid customers, plus they can conveniently be activated without a store visit.
The plans are divided into two regions: Zone 1 which covers 88 destinations including North America, Canada, most islands within the Caribbean Community (CARICOM), as well as Latin America and Europe. Countries in Zone 2 include the Asia Pacific Region, including Japan, Hong Kong, Korea, Singapore, the Philippines, additionally it includes Poland, Ukraine, Sweden, Pakistan and many more destinations.
The new plans are a welcome addition to Flow’s suite of products, given that all major mobile carriers across the USA have now discontinued their 3G networks and are transitioning to 4G LTE and 5G technologies. To enjoy the best roaming experience, we encourage you to:
- Upgrade your device from 3G to a 4G LTE or 5G device that supports Voice over LTE (VoLTE). Most current Android and IOS smartphones support this feature.
- Upgrade your SIM card to an LTE SIM
- Ensure that you subscribe to a suitable roaming package via. http://roam.topupflow.com/
- Ensure that the VoLTE feature in your device is activated and enabled, and is using the most updated version
If you are already roaming but did not activate a roaming plan, you can visit http://roam.topupflow.com/ to purchase a roaming plan. Plans can be purchased using your Top Up credit balance, a credit card or can be charged to your monthly bill (for postpaid customers).
To learn more about our new Roaming Plans, visit (https://discoverflow.co/saint-lucia/mobile/roaming)