Flow | Saint Lucia | 164560339| FAQ | faq

With a network dimensioned for 21 Mbps, typical user speeds will be between 4-15 Mbps at peak periods. Of course, the speed achieved will depend on traffic load, coverage and even more importantly, the mobile device used. Currently there are only a few devices capable of such speeds but LIME will carry 4G devices in its handset range as these devices become available. Like many international carriers, LIME presently stocks an array of smart phones and data capable devices which are capable of download speeds of up to 3.6 or 7.2. These devices will perform exceptionally well on the new 4G network.

Accessing your voicemail is free and easy.
Dial *123 and press SEND.
If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".
If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".
The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.

Accessing your voicemail is free and easy.

Dial *123 and press SEND.The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox".
Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #.
Voicemail will say "Remember your passcode for the next time that you log in" and you are done!

 

All LIME Prepaid Mobile customers enjoy Call Waiting, Caller ID, Call Restrictions, Call Barring, Call Forwarding. Services also come with Text Messaging.

You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123, press SEND and follow the prompts to record your own greeting.

We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made.
If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.

You can top at any of our LIME outlets in the islands where LIME operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.

You'll receive a text message stating the amount that your phone has been topped up with. If the text notification was not received, please use our "Contact Us" pages to report your issue. Alternatively you can chat online to one of our advisers.

Adding an removing numbers is simple and is done via text. To add a number text 'FAVEA' + '7 digit Telephone number' to 145.

If you wish to delete a number, text 'FAVED (space)7 digit number' to 145. There is a charge to delete numbers.

If you attempt to add a sixth number to LIME FAVEs then you will receive a text message advising you to remove a number before adding another.

If you are unsure of which numbers you have on your LIME FAVES then you can text FAVELIST to 145 and a message will be sent with your list of numbers.

Customers must have a minimum of $0.01 on their core/primary balance in order to use LIME FAVES. Except in Jamaica where the minimum balance is $1.00 JAM Dollar.

Checking your balance is easy and can be done on your handset. Simply dial *3733 and press send and follow the instructions. Calls to this number are free!

We use technology based on the 3GPP family of standards. Currently our mobile networks consist of GSM/GPRS, EDGE/HSDPA and HSPA+/LTE technology. The 3GPP family of standards are the most broadly-deployed worldwide, and allow for our customers to use their mobile devices on networks around the world. The standard determines how the digital wireless signal is transmitted between the mobile device and the cell tower and also manages the limited amount of frequency available in a given location.

No. You will need to subscribe to one of our mobile data plans. LIME offers a variety of data plans for BlackBerry, smart phone of on-the-go data devices (such as dongles/USB modems).

Got any additional questions? We are happy to help!

Call us

Call 1800-804-2994. Our agents are ready to answer your queries.