Discoverflow | Saint Lucia | 1553631994| FAQ | faq

  • There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.
  • But your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.

MNP is available to “post-paid” (contract) and “pre-paid” mobile customers of all service providers within the ECTEL region, as long as your number hasn’t been barred, or restricted, or suspended or reported stolen/ lost to the current provider.

“Post-paid” customers, porting may be refused by the current service provider if you have one or more bills that have not been paid by the due payment dates and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.

“Post-paid” customers, will receive a final bill for usage up to the time your number is ported to the new service provider. “Post-paid” customers that have not completed the minimum required term of the contract with your existing service provider will be required to pay the outstanding balance of monthly rentals due under the contract after your number has been ported.

“Pre-paid” customers will not be able to transfer your credits to the new service provider’s network, when you port.

You will be able to use the ECTEL MNP service from the Monday 03 June 2019. The Mobile Number Portability service is available to all mobile subscribers within all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).

Mobile Number Portability (MNP) means you can keep your mobile phone number if you decide to change from one mobile service provider to another. Basically, it’s a service that allows you to keep your mobile number irrespective of your service provider.

You will be able to port mobile/ cellular number to another mobile service provider within each ECTEL island.

You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.

You can only port numbers within the same ECTEL country and you cannot port numbers between different countries.

So, if you port (or switch) between service providers, you don’t have to go to the trouble of advising all your friends, family and colleagues that your number has changed – it stays the same.

Dial for quick access to these services

  • View your account balance (prepaid or postpaid)
  • Activate Prepaid plans or bolt-ons (where available)
  • Add credit with card / voucher for you or friends and family
  • What's my number
  • Send a Please Call Me request
  • FLOW Faves
Direct Access Codes
To check balanceDial *120#
To add credit (your own number)Dial *121*{Recipient's Phone number}#
To Sign Up for Flow  Faves 
- For Faves 7 days*Dial *125*7#
- For Faves 30 days*Dial *125*30#
Faves EnquiryDial *125*0#
Add a phone number to your Faves listDial *127*1*{phone number}#
Delete a phone number from your Faves listDial *127*0*{phone number}#
Delete all numbers in your Faves listDial *127*0*0#

Short Codes

Plan DurationPlan VolumePriceTo Activate
1 Day100 MB$2.99Dial *146*100#
3 Days250 MB$7.99Dial *146*250#
7 Days500 MB$14.99Dial *146*507#
7 Days1 GB$23.99Dial *146*1007#
14 Days500 MB$24.99Dial *146*514#
14 Days1 GB$32.99Dial *146*1014#
30 Days1 GB$39.99Dial *146*1000#
30 Days3 GB$79.99Dial *146*3000#
30 Days5 GB$119.99Dial *146*5000#

4G refers to the 4th Generation of mobile technology. First generation (1G) was the analogue standard deployed by mobile networks launched in the early 1980's - Nordic Mobile Telephone (NMT) in Europe and Advanced Mobile Phone System (AMPS) in the US.

Second generation (2G) was the digital standard utilised by mobile networks launched in the early 1990's (GSM around the world, TDMA/CDMA in the US).

Third generation (3G) was launched in the early 2000's with WCDMA and EVDO as the main standards.

4G is the fourth generation, and was first deployed in networks around 2008-2009.. 4G today mainly refers to Long Term Evolution (LTE), Worldwide Interoperability for Microwave Access (WiMax) or (High Speed Packet Access (HSPA+)

4G networks give you higher data speeds even compared to 3G. Not only will you experience greater coverage on 4G but you will also get faster Internet connection, an improved browsing experience, shorter download times and faster access to applications. Simply put 4G enhances the mobile lifestyle and experience.

Long Term Evolution (LTE) is the next step in the mobile network technology evolution from WCDMA/HSPA. While HSPA+ builds on radio and core network technologies from GSM and UMTS (Wideband CDMA), LTE completely transforms the mobile radio network design. It will provide even higher bandwidth, lower latency, and greater mobility than HSPA+, and in the future shared sector bandwidth of well over 100 Mbs thereby allowing customers to realize even greater speeds.

With LTE, customers will enjoy playing games online, downloading and watching High Definition videos or movies even more, and with MiFi hotstops for multiple devices and tablets they will have greater mobility.

Yes. LIME's new 4G network has been designed to be easily extendable to support LTE and in the very near future LIME will be rolling out 42 Mbps HSPA+ in some of its countries of operation.

Yes. If roaming within the Caribbean in any of the LIME countries where 4G HSPA+ has been enabled, or if your are visiting any of the international countries where LIME has a roaming agreement and where that network operator who has HSPA+ enabled. As always you should check that your mobile device supports the mobile frequencies which are used by the mobile operator in the country where you are roaming. For further information on roaming you may log on to www.lime.com.

In simple terms what this means is that with a compatible smart phone or USB Modem (PC/dongle), you could potentially download a high definition video within in a matter of seconds - twice the speed at which you download it now on a 2G or 3G network.
Though the sector has the capability of delivering a maximum download speed of 21 megabytes per second customers will not realize that optimum speed because there will be other users sharing the sector and everyone is accessing different types and size of data at varying times. As such the speed on the sector is shared among those users.
For example if there is a significant number of users accessing data within a specific location you may not experience a download speed of 21 Mbps, but your user experience is still going to be superior to what you would have on EDGE or 2G.

With a network dimensioned for 21 Mbps, typical user speeds will be between 4-15 Mbps at peak periods. Of course, the speed achieved will depend on traffic load, coverage and even more importantly, the mobile device used. Currently there are only a few devices capable of such speeds but LIME will carry 4G devices in its handset range as these devices become available. Like many international carriers, LIME presently stocks an array of smart phones and data capable devices which are capable of download speeds of up to 3.6 or 7.2. These devices will perform exceptionally well on the new 4G network.

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