Discoverflow | Saint Lucia | 203060893| FAQ | faq

1. Go to the retail shop or authorised dealer of your chosen new service provider to request a new telephone service, and tell them that you would like to keep your number. (Please note that porting can only be undertaken by visiting the retail shop or authorised dealer of your chosen new service provider and is not available by telephone or online).

2. The staff will ask you to complete an application form together with a “Porting Request Form”.

3. You will be asked to provide:
• Proof of identity, either a passport or driving licence.
• If you have Post-Paid Account, a copy of a recent mobile/ cellular bill from your current service provider. The name on the recent bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.

4. You will be asked to send a text from your phone to the special porting number 77678.

5. You will receive text confirming that your request has been received.

6. Provided your number is not barred or suspended due to non-payment or any other reason, your order will be processed and you will be informed of its progress by text.

7. Your order will be processed and you will be informed of its progress by text.

8. Under normal circumstances your porting will be completed within one working day after you complete your request. At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete.

9. When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.

10. The process is complete.

  • Your statutory or consumer rights are not affected.
  • Messages which have been sent to you, but not delivered, may be erased.
  • You will lose your old voicemail, SMS, MMS and ancillary services, and you will need to set these up again with your new service provider.
  • Your new service provider may not offer some services and features that you currently enjoy with your previous service provider.
  • Your friends and family may be charged differently when calling you after you port your number.Additional information on applicable rates may be obtained from your new service provider.
  • Pre-paid customers will lose unused credit balances held with the previous provider at the time the mobile number is ported and pre-paid customers are advised to use their credit balances before they port their number.
  • You should pay the final bill sent by your previous service provider within 30 days of receipt.
  • If you are dissatisfied with your new service provider, you can ask your new service provider to allow you to reverse the port within 14 days of your porting (or switching) request, known as the “Cooling Off Period”. Once the 14 day Cooling Off Period has expired you will not be able to make a new porting request for a further 46 days, i.e. 60 days in total after the completion of your previous porting request.

1.Go to the retail store or authorised dealer of your chosen new service provider to request a new mobile account, and tell them that you would like to keep your fixed or mobile number.
2.    The sales staff will help you check if your handset is locked or not so that you can decide whether to proceed with your porting request.
3.    The sales staff will ask you to complete an application form together with a “Porting Request Form”.
4.    You will be asked to provide: -
      a.   Proof of identity – government issued photo ID e.g.y a passport or driver’s licence, etc;
      b.    In the case of a post-paid account, a copy of a recent mobile bill; and
      c.    The working phone with the number you wish to keep.
5.    You will be asked to send a text from your phone to 77678 (7PORT). Sales staff will be able to help you to do this if required. Once you have sent the text to the dedicated porting number you cannot cancel or postpone your porting (switching) request. It must proceed to completion. 
6.    You will receive a text confirming that your request has been received.
7.    Your order will be processed, and you will be informed of its progress by text.
8.    Under normal circumstances your porting will be completed within one working day after you complete your request.  At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete. 
9.    When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.
10.    The process is complete. 


 

Some handsets may be locked to the current service provider’s network and will not work on another service provider’s network unless they are unlocked.

If your handset is locked to your current service provider’s network, this will not prevent you from porting your number to another service provider. However, you will not be able to use your new service with your existing handset unless you first arrange for it to be unlocked or purchase a new handset.

When you request porting, the sales person of your new provider will check if your handset is locked or not,so that you can decide whether to proceed with your porting request.

There are no charges for you to port your number. All porting (or switching) charges are met by the service providers. 
But your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.

MNP is available to “post-paid” (contract) and “pre-paid” mobile customers of all service providers within the ECTEL region, as long as your number hasn’t been barred, or restricted, or suspended or reported stolen/ lost to the current provider.

“Post-paid” customers, porting may be refused by the current service provider if you have one or more bills that have not been paid by the due payment dates and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.

“Post-paid” customers, will receive a final bill for usage up to the time your number is ported to the new service provider. “Post-paid” customers that have not completed the minimum required term of the contract with your existing service provider will be required to pay the outstanding balance of monthly rentals due under the contract after your number has been ported.

“Pre-paid” customers will not be able to transfer your credits to the new service provider’s network, when you port.

You will be able to use the ECTEL MNP service from the Monday 03 June 2019. The Mobile Number Portability service is available to all mobile subscribers within all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).

Mobile Number Portability (MNP) means you can keep your mobile phone number if you decide to change from one mobile service provider to another. Basically, it’s a service that allows you to keep your mobile number irrespective of your service provider.

You will be able to port mobile/ cellular number to another mobile service provider within each ECTEL island.

You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.

You can only port numbers within the same ECTEL country and you cannot port numbers between different countries.

So, if you port (or switch) between service providers, you don’t have to go to the trouble of advising all your friends, family and colleagues that your number has changed – it stays the same.

Dial for quick access to these services

  • View your account balance (prepaid or postpaid)
  • Activate Prepaid plans or bolt-ons (where available)
  • Add credit with card / voucher for you or friends and family
  • What's my number
  • Send a Please Call Me request
  • FLOW Faves
Direct Access Codes
To check balanceDial *120#
To add credit (your own number)Dial *121*{Recipient's Phone number}#
To Sign Up for Flow  Faves 
- For Faves 7 days*Dial *125*7#
- For Faves 30 days*Dial *125*30#
Faves EnquiryDial *125*0#
Add a phone number to your Faves listDial *127*1*{phone number}#
Delete a phone number from your Faves listDial *127*0*{phone number}#
Delete all numbers in your Faves listDial *127*0*0#

Short Codes

Plan DurationPlan VolumePriceTo Activate
1 Day100 MB$2.99Dial *146*100#
3 Days250 MB$7.99Dial *146*250#
7 Days500 MB$14.99Dial *146*507#
7 Days1 GB$23.99Dial *146*1007#
14 Days500 MB$24.99Dial *146*514#
14 Days1 GB$32.99Dial *146*1014#
30 Days1 GB$39.99Dial *146*1000#
30 Days3 GB$79.99Dial *146*3000#
30 Days5 GB$119.99Dial *146*5000#

4G refers to the 4th Generation of mobile technology. First generation (1G) was the analogue standard deployed by mobile networks launched in the early 1980's - Nordic Mobile Telephone (NMT) in Europe and Advanced Mobile Phone System (AMPS) in the US.

Second generation (2G) was the digital standard utilised by mobile networks launched in the early 1990's (GSM around the world, TDMA/CDMA in the US).

Third generation (3G) was launched in the early 2000's with WCDMA and EVDO as the main standards.

4G is the fourth generation, and was first deployed in networks around 2008-2009.. 4G today mainly refers to Long Term Evolution (LTE), Worldwide Interoperability for Microwave Access (WiMax) or (High Speed Packet Access (HSPA+)

4G networks give you higher data speeds even compared to 3G. Not only will you experience greater coverage on 4G but you will also get faster Internet connection, an improved browsing experience, shorter download times and faster access to applications. Simply put 4G enhances the mobile lifestyle and experience.

Long Term Evolution (LTE) is the next step in the mobile network technology evolution from WCDMA/HSPA. While HSPA+ builds on radio and core network technologies from GSM and UMTS (Wideband CDMA), LTE completely transforms the mobile radio network design. It will provide even higher bandwidth, lower latency, and greater mobility than HSPA+, and in the future shared sector bandwidth of well over 100 Mbs thereby allowing customers to realize even greater speeds.

With LTE, customers will enjoy playing games online, downloading and watching High Definition videos or movies even more, and with MiFi hotstops for multiple devices and tablets they will have greater mobility.