FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.
Once a Flow prepaid subscriber approaches a balance of $11.00 or less, Flow Lend will analyze their creditworthiness. If the prepaid FLOW is deemed worthy, FLOW Lend invites the prepaid to access the service through the USSD menu by dialing *536#. When the FLOW Lend loan is awarded, the prepaid subscriber will receive a confirmation of their new balance and the re-payment date. If the request has been turned down, FLOW prepaid subscriber will be informed that they are currently not eligible now. The prepaid subscriber’s loan will go into their current balance, though an adjustment; while in parallel his loan account will be adjusted negatively for the same value.
Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.
No, non-FLOW prepaid customers are unable to request a loan.
No, FLOW postpaid subscribers are unable to request a loan.
A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.
A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.
In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.
The FLOW prepaid subscriber will be prompted to pay back all loans within 15 days to receive points, but ultimately, he will have 30 days to repay the loan.
Repays: If a FLOW prepaid subscriber surpassed the 30-day-period to repay, but pays back before reaching an inactive state, his debt will be considered repaid. Partially repays: if the FLOW Prepaid subscriber makes a partial repayment over the course of the next 30 days after their loan was issued, their outstanding balance will remain and will be deducted from any further recharge. Does not repay: if a FLOW prepaid subscriber does not repay within the 30-day period, and is then inactive, he will be disconnected, and his outstanding balance will be treated as bad debt.