Discoverflow | Saint Lucia | FAQ | notifications

Dear Valued Customers and Partners,
At Flow we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Please see below, measures we are taking to help you stay connected, as well as some more information on how you can contact us:

Health and Safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry. We have now taken additional actions:

•    We have increased our store and office cleaning to 3 times a day.
•    We are frequently cleaning doors, counters and other high frequency touch areas.
•    We have provided tools and trained our employees and external teams, to keep them and you  safe, in case they need to install or do service checks inside your homes.
•    We are following all World Health Organization (WHO) and National Emergency Management Advisory Committee (NEMAC) guidelines as they evolve.

Customer Service & Stores:

We have many remote service solutions, that will allow colleagues to work from home and avoid crowded areas, however, our Customer Service team via our Regional Call Centre will continue to operate 24/7. Please continue using this medium to inform us of any service disruptions.

Our stores will remain open, but please check opening hours as they may change for safety reasons. 
Store Hours are available at: https://discoverflow.co/saint-lucia/find-a-store 

•    Baywalk: MON-FRI 9AM – 6PM, SAT 10AM - 6PM
•    Dayana: MON-FRI 8AM – 5PM, SAT 8AM - 1PM
•    Soufriere: MON-FRI 8AM - 4PM, SAT 8AM - 12PM
•    Vieux Fort: MON-FRI 8AM - 4:30PM, SAT 8AM - 12:30PM

Alternatively, you can download and use the MyFlow Self Care App to:

•    View & Pay Your Bill
•    Top Up
•    Buy Prepaid Plans and Add-ons

Should you require any further assistance: 

Call us at 1-800-804-2994 
Find us online at: https://discoverflow.co/saint-lucia/  
Online Chat: https://discoverflow.co/saint-lucia/chat  (9AM – 6PM EST) 

Due to the unprecedented nature of this situation you may experience longer waiting periods given the extra demand and we ask for your understanding.

Keeping Our Network Up

We are proud to own the most resilient and reliable mobile network in St. Lucia, with island-wide LTE coverage and we continue investing and upgrading our Fixed Network across the country to improve speeds and reliability. Due to the anticipated, unprecedented, connectivity demand ahead, we expect our network to be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience limited intermittent interruptions if traffic volumes reach critical levels.  We have activated our emergency plan and our technical team, our “Heroes”, will be working around the clock to fix any service interruption issues to keep you, your family and businesses connected.

We are fully dedicated to doing what is in the best interest of our colleagues and customers and will continue to communicate the information shared by NEMAC and other Government agencies as the events unfold.

We are by your side, keeping you connected when it matters most!

Dear Valued Customer,
We are in the process of finalizing our programming line-up for 2019 and want to highlight some of the key changes being made to some of our TV packages across the Caribbean.
We are pleased to announce that as of December 1st 2018, you will have access to 2 new channels, Discovery World HD & Discovery Theatre HD bringing a mix of new and exciting content such as history, culture, real-life stories, mystery, investigation, travel and factual series and documentaries. These two channels will be available in our TV Max package, if you are a TV Essentials or TV Plus customer, you will enjoy a 3-month free preview from December 1st 2018 – February 28th 2019 so that you can take advantage of the new and exciting programming at no extra cost. Customers without a Flow EVO package will not have access to these two channels.
In the coming weeks, we’ll also be removing some channels from all of our TV packages across the Caribbean. As of December 31st 2018, we will remove the following channels: Big Ten Network, FOX Deportes, FOX Sports Racing, National Geographic, National Geographic Wild and BBC America.
We understand that this change impacts your viewing habits however we hope you will continue to discover all Flow has to offer for your Sports and Entertainment needs, including some of our signature content such as:

Flow Sports (Home of the Premier League)

Premier League, UEFA Champions League and Europa League, T10 Cricket, The Big Bash league, T20 Cricket & IPL (Indian premier League)

ESPN Caribbean:

College Football & Basketball, NBA, NFL

As always, we’re working hard every day to bring the best in entertainment to every part of your life.

Thank you for being a valued Flow customer!

Sincerely,

Your Flow Team

Got any additional questions? We are happy to help!

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Call us

Call 1800-804-2994. Our agents are ready to answer your queries.