No, currently MyCloud is only available to customers who have MyPlan Postpaid data plans.

To deactivate your voice mail while roaming, on your mobile phone dial ##61#

Local calls require just the area code and number. For example, if you're dialling a number in Alexandria Virginia while you are in Washington DC, just dial 1 703 for the area code and then the local number.

For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.

Roaming lets you make and receive calls, send sms and exchange data outside of your home country. With roaming, you never have to change your number and you can be easily reached in most places in the world. Please refer to the roaming section of the LIME website to view the destinations where roaming is available.

One Rate Roaming will apply ONLY to LIME customers when roaming in LIME Caribbean markets and in Trinidad & Tobago. The locations where this applies are:

  1. Anguilla
  2. Antigua & Barbuda
  3. Barbados
  4. British Virgin Islands (BVI)
  5. Cayman Islands
  6. Dominica
  7. Grenada
  8. Jamaica
  9. Montserrat
  10. St. Kitts & Nevis
  11. St. Lucia
  12. St. Vincent & the Grenadines
  13. Turks & Caicos
  14. Trinidad & Tobago

One Rate Roaming allows LIME Caribbean mobile customers to pay one standard roaming rate for all calls made and received while roaming with LIME. This is in any of the 13 islands where LIME operates and in Trinidad & Tobago. Therefore, LIME customers will be billed at the same roaming rate regardless of which LIME market they visit.

First, turn your mobile on. After a few seconds, your mobile should automatically select a network. Your mobile is then ready to use. If your mobile does not automatically select a network, then you will need to do a manual network selection.

To do a manual network selection, just scroll through the mobile menu options to network Selection and select Manual. Then select the LIME mobile partner listed.

Any unanswered call while roaming will be forward to your voice mail box. Once the caller records a message you will receive a message waiting indicator (an envelope icon). To retrieve a message:

  1. Your Own Mobile telephone number
  2. Press the * (asterisk) key as soon as your recorded greeting begins, and then follow the voice prompts to input your password, and play your messages. Please note that when roaming to one of the locations in the Caribbean where LIME operates and Trinidad & Tobago, and your phone is switched on there is no charge for the messages that are delivered to your voice mail, you are only charged for the retrieval of messages.

If your are roaming anywhere outside of these location and your phone is switched on, if you have not deactivated the feature to call forward all calls, to voicemail and a call goes to voicemail, you will be charged for the delivery of the call to you abroad and then for the delivery back to your voicemail. You will also be charged for the retrieval of your voicemail message when you retrieve it.

You can use the online chat and email services for free from any country. Alternatively if you want to speak to an agent the number to call is +1800 804 2994. Remember this call will not be charged as an international roaming call.

You can send text messages just as you would in your home country. Just use +1 and the three digit country code number as you would in your home country. Most networks will allow you to send and receive text messages while you are travelling. It is FREE to receive a text message.

The great news is you use your LIME phone when travelling in LIME Caribbean countries and pay the same rates as if you were calling from home. Call any LIME Caribbean number and pay your local rate only. This means that you can call any number back home and pay your local rate only. This applies only in LIME Caribbean countries: Anguilla; Antigua & Barbuda; BVI; Barbados; Cayman Islands; Dominica; Grenada; Jamaica; Montserrat; St Kitts & Nevis; St Lucia; St Vincent & Grenadines; Turks & Caicos & Trinidad & Tobago. Normal roaming rates apply when travelling in other destinations or calling numbers that are not on a LIME network.

Got any additional questions? We are happy to help!

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