Flow | Saint Lucia | FAQ | slu26258649 | my-cloud

You will need to activate roaming before you leave your home country.

Please use our contact pages online to let us know before you go roaming. We will make sure that everythig is activated on your account and you will then be able to use your phone abroad.

For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.

Handsets are categorized according to the following:

(a) Dual Band - refers to the capability of GSM network infrastructure and handsets to operate across two frequency bands. This type of handset works in most of the Caribbean, USA and Canada.

(b)Tri Band: A tri-band mobile will operate on three different frequencies; depending on the available network. This handset will work in Trinidad & Tobago, Martinique, Guadeloupe, Europe and the UK.

(c) Quad Band: A quad band handset is operational on any of the four GSM frequencies. This is the ultimate global handset works anywhere in the world, provided we have a Roaming agreement with that country.

Note: Check that your phone battery is fully charged before you, travel and be sure to take along a power charger. For some countries you may require a power converter to change from 100V to 220V

Two plans exist for LIME FAVES.

To get the 7 day plan text “FAVE7” to 145. To get the 30 day plan text “FAVE30” to 145.


The 7 Day plan costs EC $15 and the 30 day plan costs EC $45

The "Magic Minutes" is for only local LIME to LIME Mobile calls.

No. The promotion is available only to LIME prepaid subscribers.

Customer will be charge the standard LIME to LIME Mobile local rates after the FREE period.

Customers can qualify as many times as they would like to; once they make a call for the qualifying minutes or more. Free minutes are on a per call basis.

NO. LIME FAVES is only available as a prepaid mobile service.

LIME have a non reversal policy, but we encourage you to chat to one of our customer service team who may be able to help you. You can chat online or by using the "Contact Us" pages.

You can top up anything between EC$5 - EC$200 in one top up.

Checking your balance is easy and can be done on your handset. Simply dial *3733 and press send and follow the instructions. Calls to this number are free!

Adding an removing numbers is simple and is done via text.

To add a number text “FAVEA” + “7 digit Telephone number” to 145.

If you wish to delete a number, text ‘FAVED (space)7 digit number’ to 145. There is a charge to delete numbers.

If you attempt to add a sixth number to LIME FAVEs then you will receive a text message advising you to remove a number before adding another.

If you are unsure of which numbers you have on your LIME FAVES then you can text FAVELIST to 145 and a message will be sent with your list of numbers.

Customers must have a minimum of $0.01 on their core/primary balance in order to use LIME FAVES. Except in Jamaica where the minimum balance is $1.00 JAM Dollar.

You’ll receive a text message stating the amount that your phone has been topped up with.

If the text notification was not received, please use our "Contact Us" pages to report your issue. Alternatively you can chat online to one of our advisers.

You can top at any of our LIME outlets in the islands where LIME operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.

We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made.

If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.

You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123, press SEND and follow the prompts to record your own greeting.

What Other Features Does my LIME Prepaid Mobile Phone Come With?

All LIME Prepaid Mobile customers enjoy Call Waiting, Caller ID, Call Restrictions, Call Barring, Call Forwarding.

Services also come with Text Messaging.

Accessing your voicemail is free and easy.

Dial *123 and press SEND.The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox".

Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #.

Voicemail will say "Remember your passcode for the next time that you log in" and you are done!