Page 3 | Discoverflow | Saint Lucia | 1028280394| FAQ | faq

As a prepaid customer you would need to purchase a data bundle to be able to use mobile data services while abroad.

The prepaid roaming data bundles apply for most of the countries around the world. Please see the list of countries below

The postpaid roaming data bundles apply for most of the countries around the world. The list of zones are shared at the end of this document.

If the data allotment of the roaming bundle is exhausted before the bundle expires, there will be a daily charge that is applied automatically applied to the customer. The daily charge bills the customer USD 9.25 for every 150MBs used in Zone 1 and USD 9.25 for every 20MBs used in Zone 2. The customer would not be able to repurchase a new roaming bundle until the previous expiration date has passed.

If a customer roaming bundle expires, the customer can repurchase another bundle or a daily charge will be automatically applied to the customer. The daily charge bills the customer USD 9.25 for every 150MBs used in Zone 1 and USD 9.25 for every 20MBs used in Zone 2.

If a customer does not purchase a roaming bundle, there will be a daily charge that is automatically applied to the customer. The daily charge bills the customer USD 9.25 for every 150MBs used in Zone 1 and USD 9.25 for every 20MBs used in Zone 2

Yes. Postpaid customers may visit any FLOW Store to activate their 7 or 30 day roaming bundle prior to traveling.
For Prepaid customers, the roaming bundle can only be activated upon arrival to the desitnation.

The roaming bundle can be activated using *129#, via http://roam.topupflow.com/ or through the Flow TopUp App.

Prepaid customers would have the option of subscribing to a 1, 7 or 30 days plan.Postpaid customers can purchase a 7 or 30 day plan. Details of the plan will be displayed in the menu after dialing *129# or by visiting https://discoverflow.co/saint-lucia/

The new roaming CVP for prepaid and postpaid customers will take effect November 2nd, 2022.

SAMSUNG
Model NameModel CodeVolteVoWifi
Galaxy S22 UltraSM-S908EYesYes
Galaxy S22+SM-S906EYesYes
Galaxy S22SM-S901EYesYes
Galaxy A13SM-A135MYesYes
Galaxy A23SM-A235MYesYes
Galaxy A03 CoreSM-A032MYesYes
A02SM-A022MYesYes
A02sSM-A025MYesYes
A10SM-A105MYesYes
A10sSM-A107MYesYes
A11SM-A115MYesYes
A12SM-A125MYesYes
A12SM-A127MYesYes
A20sSM-A207MYesYes
A21sSM-A217MYesYes
SAMSUNG
Model NameModel CodeVolteVoWifi
A22SM-A225MYesYes
A31SM-A315GYesYes
A32SM-A325MYesYes
A50SM-A505GYesYes
A51SM-A515FYesYes
A52SM-A525GYesYes
S20 FESM-G780FYesYes
S9SM-G9600YesYes
S9+SM-G9650YesYes
S10SM-G973FYesYes
S20+SM-G985FYesYes
S21SM-G991BYesYes
S21+SM-G996BYesYes
NOTE 20SM-N980FYesYes
NOTE 20 ULTRASM-N985FYesYes
iPhone 12

Apple

Apple computer support IMS, to enable VoLTE Roaming you must have iOS 15

Previous version support VoLTE from iPhone 7 onwards

Android

Other Android

They require SW adaptation to supportVoLTE and VoLTE Romaing

Adaptation are being worked on withAlcatel, ZTE, etc

  • Upgrade your device from 3G to a 4G LTE or 5G one that supports VoLTE
  • Upgrade your SIM card to an LTE SIM
  • Ensure that you subscribe to a suitable roaming package before departing
  • When the VoLTE functionality is available on our network:
    • Ensure that VoLTE feature in your device is activated and updated with the latest version
    • Ensure that VoLTE is switched on prior to travelling