Discoverflow | Saint Lucia | 2138523076| FAQ | faq

The NetSpeak service is dependent on your high-speed Internet connection, so if your connection is not working, the NetSpeak service will not work. If you are a LIME Broadband customer, contact Customer Support at 811 on the LIME network to resolve the connection problem. If you are not a LIME Broadband customer, contact your local ISP

Yes. You need a broadband or high speed Internet connection with an Ethernet modem enabled with Session Internet Protocol (SIP).

No. Netspeak works even without a PC

None, if you already have your Ethernet modem that supports Session Initiation Protocol SIP. You'll get your NetSpeak device when you signup for service.

No. You can have your current telephone line upgraded to Broadband so that you can enjoy both telephone and Internet access.

Yes you can take your NetSpeak device anywhere in the world and use it. All you need is a broadband or high-speed Internet connection, an Ethernet modem that supports Session Initiation Protocol (SIP), and a telephone. However, we recommend you do not use your NetSpeak device to make "911" calls while you are traveling, as the service will not work as expected. All "911" calls made on the NetSpeak device are routed to the Emergency Communications Centre in your local island, even when you are traveling, and not to an emergency call centre where you are. We recommend you find another phone for your 911 calls when you are outside of your islands.

To use the NetSpeak service, you need a broadband Internet connection, a NetSpeak terminal adaptor, a standard phone, and, in some situations, a router.

A terminal adapter, or MTA, allows you to use a standard or cordless telephone to make calls over your broadband Internet connection. If you are using a standard telephone with your NetSpeak service, you need a NetSpeak terminal adapter.

Yes. Any standard telephone will work with NetSpeak. Connect the base of your cordless phone to your telephone adapter and walk around your house while you talk

Pickup the handset connected to the NetSpeak device and dial your number. To make an international call, dial your overseas number as you normally would from a traditional fixed line or mobile phone.

You will need to sign up to our Broadband service to use netspeak.

All you have to do is visit a LIME retail store to signup for service and use it over any other Internet provider's high speed Internet service providing a minimum Bandwidth of 128 kbps, however, LIME recommends a minimum Bandwidth of 512 kbps.


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