Page 2 | Discoverflow | Saint Lucia | 611655892| FAQ | faq

Due to the limitations of the ADSL technology, ADSL may not available in some areas.
Your application will be processed and your line will be tested for ADSL compatibility.
Even if ADSL is not currently available in your area, please fill out an application form since we are working hard to expand our ADSL service. Your application helps us know where ADSL is most needed.

No, you will need an ADSL modem. We offer specific ADSL modems for specific plans with term contracts.

For broadband service without contracts we have modems for sale. The sale of the modem is non refundable. You May purchase our own modem but LIME will not guarantee that it will work with our service.

Filters eliminate noise on the telephone line caused by your ADSL modem. A microfilter is required on each telephone extension that is not connected to the ADSL modem. LIME will provide a maximum of three (3) free filters. You may purchase additional filters from LIME.

There are several things that you can do to try to fix the fault for yourself. These easy steps should get you back up and running quickly.

1. Check line for dial tone
2. Ensure all lines are filtered.
3. Make sure bill is up to date.
4. Ensure there are no outstanding reported faults for your telephone service.
5. Reboot your modem - To do this Turn the modem on by pressing and holding the power button to the front for about 20 seconds. The power light flashes until solid green.
6. If there is a problem with the modem, the power light is solid red - you will need to contact LIME to fix this.
7. If the DSL light is off completely, then there is no line sync - you will need to contact LIME to fix this.

Still unable to access internet service? Why not chat to our agents, use the "Contact Us" pages of the website or email us.