Discoverflow | Saint Lucia | 1174761505| FAQ | faq

Loyalty Points may be used to purchase:

  • Mobile handsets
  • Modems (including 3G modems)
  • Netspeak MTA's
  • Redeem your points for American Airline AAdvantage┬« miles.

ADSL modems and Netspeak MTAs are free to customers taking up LIME services and as such are not sold. However, customers have the option of purchasing the equipment should it go faulty outside of warranty. Dealers do not have these (Netspeak MTA?s & ADSL Modems) as part of their inventory, as such LIME rewards points would have to be used in LIME Owned Stores only.

You will earn 1 Loyalty point for every $25 (local currency) billed to your Account. Points earned for the current month is held in a ?pending? state until your bill is paid. Please note, bills must be paid in full and on time N.B: The bill value used to calculate Loyalty Point excludes discounts or taxes.

No, once you have an active LIME postpaid residential account [Landline, Broadband, or Mobile] you are automatically registered in the Rewards Programme and receive Loyalty Points when you use any of the Services.
N.B: The following customers do not qualify for LIME Rewards:

  1. Internet/dial up service
  2. Prepaid Service (landline or Mobile)
  3. Company Owned stations
  4. Any service which has concessions associated with it.
  5. Business Customers

You would earn points on the amount listed as 'Sub Total' or 'Subtotal' on your bill statement, which is your total spend for the billing period less any applicable discounts. This would not include any previous outstanding charges listed on your bill.

When using points to purchase LIME merchandize mobile handsets or accessories each Loyalty Point is valued J$0.50 (local currency). When using points to purchase American Airlines miles, you will require 5 points to purchase 1 AA mile.
N.B: American Advantage miles must be purchased in multiples of 5.

Points are earned at the account level, where an account has multiple service numbers, you will earn Loyalty Points for the Account i.e. 1 Loyalty Point for every $25 (local currency) billed to the account. Points are awarded/calculated on your total spend/charges after discounts and before taxes.

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