Flow Rebranding | Flow | Saint Vincent and the Grenadines

Flow Rebranding

What happens if I am roaming when this change comes into effect?

On return to your home location, the settings will automatically be pushed to your mobile device and reflect Flow

Does this rebrand mean that my service is now Flow?

No, until further advised there will be no change to your service.

Why are you rebranding in SVG, Grenada and St. Lucia when you have not received approval to merge in these markets?

The fact is, and ECTEL has confirmed, that CWC does not need approval to merge in these markets. Consequently we are moving ahead with the launch and rebranding to Flow in all of our markets across the Caribbean.

When will this change come into effect?

The changeover will take place over the next 7 days from today through 29th March 2016

Why did you change the LIME brand?

Based on the merger of Cable and Wireless Communications and Columbus, we launched our new consumer brand, Flow. As such we are in the process of a rebranding exercise to the new Flow across all of our markets in the Caribbean.

What must I do to have my phone updated with Flow?

You must restart your phone. If you are out of network range the updates will take effect once you reconnect and your phone will reflect Flow. Otherwise, the next time you are out of our network range the settings will automatically be pushed to your device and display Flow when you’re back on network.

I turned my phone off and back on but nothing changed

If there is no update, it means that you are on an older SIM card. You are not required to change your SIM card, however your phone will display LIME until you do. If you wish to change your SIM card then you may visit a LIME or Flow location to do so.