Prepaid Data: Rates & Discounted Data Plans FAQ | Flow

Prepaid Data: Rates & Discounted Data Plans FAQ

Our new Discounted Data plans offer superior value and larger sized options to suit your consumption needs. The Discounted Data plans give you significantly lower data costs that can be used for browsing, social media, video & audio streaming and many other app uses. They come in different sizes and duration times to fit any need and wallet. We are also introducing larger data bundles with shorter validity times so that you can plan your spend and get even more value for money.

1.What are the new Discounted Data Plans?

The plans now include new 75MB (1 Day) along with 3GB & 5GB (30 Day) plans. In addition to introducing these new plans, there are also price reductions on the 1 GB (7 & 30 Day) plans. A breakdown of the new plans is shown below.

Table 1:

My Size

Plan Duration

ECD ($)

Auto Renewal

75 MB

1 Day

2.99

 

300 MB

3 Days

6.99

Yes

500 MB

7 Days

13.99

Yes

1 GB

7 Days

23.99

Yes

1 GB

30 Days

39.99

Yes

3 GB

30 Days

89.99

Yes

5 GB

30 Days

119.99

Yes

Standard Data Rate

 

1.00

 

2. Which plans will no longer be available in market?

The plans shown in Table 2 below will no longer be relevant in market. However, if you’re looking for the 1 day plan, this has now been enhanced to offer 50% more data for only 24 cents more. The new 300 MB (3 Day) plan also offers 50 MBs of data for an additional $1.99 while the replacement to the 300 MB (7 Days) plan offers an extra 200 MBs of data for an additional $3.99. And, although the 2 GB 30 day plan will be removed from market, there are new 3GB & 5GB plans that offer customers even more value for money. For more plan options, see Table 1 above

Table 2:

My Size

Plan Duration

ECD ($)

50 MB

1 Day

2.75

250 MB

3 Days

5.00

300 MB

7 Days

10.00

2 GB

30 Days

70.00

3.How do I activate a Discounted Data Plan?
There are several methods to activatea Discounted Data Plan:

- USSD Main Menu - Dial *129# then press send. After dialing the initiation code you will receive messages to select the available plans or via the direct codes below:

My Size

Plan Duration

ECD ($)

Auto Renewal

75 MB

1 Day

2.99

*146*75# 

300 MB

3 Days

6.99

*146*300#

500 MB

7 Days

13.99

*146*500# 

1 GB

7 Days

23.99

*146*1007#

1 GB

30 Days

39.99

*146*1000# 

3 GB

30 Days

89.99

*146*3000# 

5 GB

30 Days

119.99

*146*5000#

Standard Data Rate

 

1.00

 

- My LIME App - Customers using Android & Apple devices may download the My LIME App from the Google Play/Apple App Store and once installed, it may be used to purchase any of the available new data plans.

4. How do I check my Discounted Data plan balance/status?
To view your Discounted Data plan balance/status you can use one of the following options:

- Dial *146*0#. The text message received may be similar to the following: x.x% of your plan has been used. Your current balance is xxx.xxMBs expiring on xxx/xx/xx at xx:xxtime.

  • Download the My LIME App

- You may also receive a notification when you have reached different thresholds in your plan: at 75%, 95% and 100% usage levels.

5. What happens when I exhaustmy Discounted Data plan?

All Data plans with duration of 3 days and greater (e.g 3,7, 14 and 30 days) will auto-renew as long as there is sufficient credit on the account to cover the cost of the plan and the auto renewal not cancelled. If the auto renewal feature is cancelled, the standard data rate of $0.51 Per MB will apply. This rate will also apply to customers who are not on any data plans.

6. Will I receive a notification when my Discounted Data plan is about to finish?

You will receive a warning message 2 days and 1 day before expiry, notifying that the plan will be automatically renewed at the start of the new period. If the auto renewal features is not cancelled, the plan will renew at the start of the next period and you will receive a text message confirming that the plan has been renewed.

To read more about our Auto Renewal feature, click here.

7. What happens if I do not use all the data allotted for the period?
The data will automatically be exhausted at the end of the expiration period.

8. Am I able to activate a Discounted Data plan using a Blackberry phone?
Yes. BB10 handsets use standard data packages and these can be used to activate any of our data plans, however for blackberry 7device subscribers, you are advised NOT to activate theDiscounted Data plan. Blackberry smartphones requiring a data plan should subscribe to a Blackberry data plan. Blackberry users may subscribe to Blackberry Data Plans by using *129# or *136*plan size# then press send from their phone.

9. Can I activate the Discounted Data planon two SIM cards using the same phone?
Yes. There are no restrictions to the amount of activations that can be completed for a device/sim card.

10. Can I use my non-data compatible phone to activate the Discounted Data plans?
No. Only GPRS/EDGE and 3G/4G (WAP and WEB)/ 4G compatible devices can be used to access these data plans.

11. As a Prepaid customer am I able to data roam?
Yes. Data charges will NOT be taken from the Data plan once roaming outside of a LIME/ FLOW territory. There are available roaming plans for roaming in the US/Canada. For all other territories you will be charged at the prevailing roaming rates.