Roaming | Flow

Roaming

 

Roaming is a convenient service that allows you to enjoy most of the features and services available on your mobile device while you're travelling overseas. Whether visiting the Caribbean or elsewhere, you can take your FLOW mobile with you wherever you go.

Roaming is considered a premium service and as a result it is billed at higher rates than you would normally pay while at home. We encourage customers to read our helpful tips which you can take to reduce your roaming costs while still enjoying the ease and convenience of using your mobile phone while you are travelling.

Sign up for a FLOW MyRoam Prepaid plan before you travel and stay connected while abroad.

Roaming prices are quoted in US.

 

My Roam Postpaid Base Plan - US $19.95

MyPlan Base Destination Data
Includes:    
30 minutes To USA or LIME -
30 SMS Anywhere Roaming -
30 MB Data Data  
FREE incoming calls    

 

My Roaming Post Paid Data Bolt on

500 MB 1 GB
US$100.00 US$150.00

 

Out of Plan Rates & Timebands

Receive calls Calls to Home Calls to USA Calls to Anywhere Else Text Anywhere Data per MB
FREE $0.49 $0.49 $0.99 $0.19 $0.49

 

My Roam Prepaid Rate Table

Description Rates Rates  
USSD codes to activate discounts *134*7# *134*14# *134*30#
Activation Fee US$10.00 US$20.00 US$30.00
Discount Duration 7 days 14 days 30 days
To receive incoming calls while in USA or Canada FREE FREE FREE
To receive incoming texts while in USA or Canada FREE FREE FREE
To send texts while in USA US$0.20 US$0.20 US$0.20
To send texts while in Canada US$0.20 US$0.20 US$0.20
Data usage US$2.29/MB US$2.29/MB US$2.29/MB
Calls to LIME Caribbean US$0.69 US$0.69 US$0.69
Calls to Rest of Caribbean US$0.69 US$0.69 US$0.69
Calls within the USA or Canada US$0.69 US$0.69 US$0.69
Calls to Other International Destinations US$ 1.09 US$ 1.09 US$ 1.09
N.B Rates are VAT inclusive      

 

My Roam PrepaidOut of Plan Roaming Rates to USA and Canada

Description USA Canada
To receive incoming calls US$1.05 US$1.55
Text US$0.30 US$0.35
Calls to Home US$3.30 US$2.80
Calls within roaming country (USA, Canada)* US$3.30 US$1.55
Calls to other countries US$3.30 US$1.55
Data charges US$3.44 US$6.89
N.B Rates are VAT inclusive  

Disclaimers:

  1. Prices are in United States dollars. Tax from your home country may be added as applicable.
  2. Calls are billed per minute and are rounded up to the next whole minute.
  3. “Home rate” means that the call will be charged as though you had made or received the call in St. Vincent. LIME mobile countries are: Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Lucia, St. Vincent & the Grenadines, St. Kitts & Nevis, Trinidad & Tobago (TSTT), Turks & Caicos.
  4. Note that calls to voicemail will be billed at the price for “Call any LIME mobile country.”
  5. GPRS access may not be available in all roaming locations. GPRS prices are billed per Kilobyte of usage.
  6. Check with our customer service team to see if your phone can roam in the country to which you are travelling.
  7. Receive an SMS: Free.
  8. Roaming in Japan : To roam in Japan, all you need is your LIME mobile SIM card and a handset compatible with SoftBank’s local network. These special handsets are available for rental at Tokyo’s Narita airport, Osaka’s Kansai airport or SoftBank’s Tokyo office. For more information on roaming in Japan, send inquires to inquires@vodafone-rental.jp or call +813.5114.8420
  9. Prepaid customers : Be sure to TopUp before you travel. Check our Web site for information on your TopUp options.

 

Frequently Asked Questions (FAQs)

What is My Roaming Prepaid (USA and Canada)
My Roaming Prepaid (USA and Canada) offers GSM prepaid subscribers free incoming calls and up to 50% discounts on outbound calls, texts and data when roaming either in USA or Canada.

How do I activate the My Roaming Prepaid plan?
To activatethe My Roaming Prepaidplan and benefit from lower roaming rates, dial *134*7#,*134*14# or *134*30#. The plans will be available via*129#from the Plans section of the main menu in the near future.You need to have enough credit to pay for the entire plan before they try to activate the plan. If you do not have enough credit the plan will not activate and you will not receive discounted roaming rates.

Can I topup when roaming?
Yes. You can topup by visiting www.discoverflow.co or any Western Union outlet.

Can I activate the My Roaming Prepaid Plan before traveling to the USA or Canada?
Yes, you can activate the My Roaming Prepaid Plan before traveling to the USA or Canada, or you can activate the plan once you arrive in the USA or Canada.

Is there an extra charge for dialling *134*7#, *134*14# and *134*30# if I activates My Roaming Prepaid in the USA or Canada?
No, there is no additional call charge for activating the plan. The only charge you pay is US$10.00, US$20.00 or US$30.00 for My Roaming Prepaid.

Does the 7 days, 14 days or 30 daysstart when I start roaming or when I activate the plan?
My Roaming Prepaid starts as soon as you activate the plan, regardless of where you are, so you should wait to activate the plan until you are just about ready to leave the country. Therefore it is recommended that you activate the plan in your home country just prior to boarding the flight or when you land in the roaming location.

How will I know when My Roaming Prepaid has been activated?
You will receive a notification message

How will customers know when My Roaming Prepaid has expired?
You will receive a notification message

How will I check My Roaming Prepaid expiration date?
You can dial *134*0# to check the expiration date.

What rates will I pay once My Roaming Prepaid has expired?
Once My Roaming Prepaid has expired, you will then be billed at standard prepaid roaming rates.

Will I be able to activate the My Roaming Prepaid multiple times?
Yes you can activate another My Roaming Prepaid plan after the expiry of an existing plan.

Can I access lower DATA roaming rates on My Roaming Prepaid?
Yes. Once youactivate the My Roaming Prepaid plan you will be allowed access to DATA for the affordable rate of US$2.29 per mb.

Is this My Roaming Prepaid plan available on all networks in the USA?
My Roaming Prepaid is available on the AT&T and T Mobile networks only.

Is this My Roaming Prepaid plan available on all networks in Canada?
The My Roaming Prepaid plan is available on the Rogers network.

Will My Roaming Prepaid rates remain applicable upon myreturn to my home country?
No. My Roaming discounted rates areonly applicable while youare roaming in the USA or Canada. Upon your return to your home country, youwill be billed at the local rates based on yourlocal plan.

If I did not use all 7 days, 14 days or 30days, can I save the unused days for another trip?
No. The My Roaming Prepaid plan discounts only lasts for 7, 14 or 30 consecutive days.

Will credits be applied for unused days within a plan purchase?
No. The My Roaming Prepaid plan discounted rates are for up to 7, 14 or 30 consecutive days whether or not you use 1 day or all 7, 14, or 30 days. However, the substantial discounts will still provide a savings even for short trips.

What number should I call, if I need assistance while roaming?
You can call 1800-804-2994 for assistance.

 

UK Roaming Rates - Postpaid

Local Rate means no roaming charges for this activity. Your local rate

Operator/Frequency Receive A Call Call The Country You Are Visiting Call Any LIME Mobile Country Call Any Other Country Send SMS Data Access per MB
O2 (900/1800) Mhz $1.10 $1.10 $1.60 $4.10 $0.35 $12.00
Orange (EE) (1800) Mhz $1.10 $1.10 $1.60 $4.10 $0.35 $12.00
T-Mobile (EE) (1800) Mhz $1.10 $1.10 $1.60 $4.10 $0.35 $12.00
Vodafone (900/1800) Mhz $1.10 $1.10 $1.60 $4.10 $0.35 $12.00

 

UK Roaming Rates - Prepaid

Local Rate means no roaming charges for this activity. Your local rate

Operator/Frequency Receive A Call Call The Country You Are Visiting Call Any LIME Mobile Country Call Any Other Country Send SMS Data Access Per MB
O2 900/1800MHz $1.30 $1.30 $1.80 $4.30 0.35 $12.00
Orange (EE) (1800) Mhz $1.30 $1.30 $1.80 $4.30 0.35 $12.00
T-Mobile (EE) (1800) Mhz $1.30 $1.30 $1.80 $4.30 0.35 $12.00
Vodafone (900/1800) Mhz $1.30 $1.30 $1.80 $4.30 0.35 $12.00

 

Destination Zone Data per MB
Caribbean Preferred $12.00
USA $4.99
UK $12.00
Rest of World $12.00

 

Roaming Tips

Fact: Voice services, including voicemail and incoming calls, which LIME offers free of charge at home, will attract a cost when you are travelling.

Tip: Once you have finished using a programme or an application select “close” on the main menu.

Fact: Any webpage or data application such as your internet browser, Facebook or map applications which are not closed after use, will continue to transfer data or generate roaming costs.

Fact: Voice services, including voicemail and incoming calls, which LIME offers free of charge at home, will attract a cost when you are travelling.