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Abbreviated Dialing

This feature allows you to use a code to store 90 numbers of your frequently called numbers, and to dial them simply by using two digits (10-99) , instead of having to remember and dial the complete telephone number every time. These include long distance numbers.

OldNew
To store a numberTo store a number
Dial: * 75 # CodeDial: *51MN# (M is a two digit short number and N is the phone number)
*Telephone number#e.g *29
To use Abbreviated DialingTo use abbreviated dialing
Dial: * * CodeDial: *M
To cancel a stored numberTo cancel a stored number
Dial: * 75 # CodeDial: *52MN# (M is a two digit short number and N is the phone number)
Old ExampleNew Example
To store telephone number: 012121234567To store telephone number: 4584095
Dial: * 75 # 01 012121234567 #Dial: *51 29 4584095#
To call that number using Abbreviated DialingTo call that number using Abbreviated Dialing
Dial: * * 01Dial:*29

Remember to keep a list of numbers and codes you have stored.

Barred Access

This feature allows you to control outgoing calls from your telephone by dialing a personal short code called the keyword (KW).

How to set-up this Feature:
OldNew
To Bar All Calls:
Dial [*] [3] [4] [9] [#]
To Bar All Calls:
Dial [*] [3] [4] [*] KW [*] [9] [#]
To Deactivate:
Dial [#] [3] [4] [9] [*] KW [#]
To Deactivate:
Dial [#] [3] [4] KW [*] [9] [#]
To Bar Local National Calls:
Dial [*] [3] [4] [1] [#]
To Bar Local National Calls:
Dial [*] [3] [4] [*] KW [*] [1] [#]
To Deactivate:
Dial [#] [3] [4] [1] [*] KW [#]
To Deactivate:
Dial [#] [3] [4] KW [*] [1] [#]
To Bar International Calls:
Dial [*] [3] [4] [2] [#]
To Bar International Calls:
Dial [*] [3] [4] [*] KW [*] [2] [#]
To Deactivate:
Dial [#][3][4][2][*]KW[#]
To Deactivate:
Dial [#] [3] [4] KW [*] [2] [#]
To Bar Int'l Operator connected:
[*] [3] [4] [4] [#]
To Bar Mobile Calls:
Dial [*] [3] [4] [*] KW [*] [5] [#]
To Deactivate:
Dial [#] [3] [4] [4] [*] KW [#]
To Deactivate:
Dial [#] [3] [4] KW [*] [5] [#]
To Bar Mobile Calls (New):
Dial [*] [3] [4] [5] [#]
To Deactivate:
Dial [#] [3] [4] [5] [*]KW[#]
To Bar Premium Rated calls Dial (New):
Dial [*] [3] [4] [6] [#]
To Deactivate:
Dial [#] [3] [4] [6] [*]

Your keyword (kw) will be administered by your administrator must be kept confidential.

Call Waiting

This feature allows you to accept an incoming call whilst engaged on another call.

This feature is available to all users
OldNew
To set-up this feature:To set-up this feature:
Set up will be done by AdministratorSet up will be done by Administrator
To cancel this feature:To cancel this feature:
Dial: [*] [7] [0]Cancellation will be done by administrator.
Here’s how your Call waiting feature alerts you

When you are on the phone a “beep tone” will be heard to tell you another call is waiting. Only you will hear this tone.

To answer the second call

Ask your first caller to hold, then depress the switch-hook/Flash /”F” button on your phone for about one second (which places your first caller on hold). You will automatically be connected to the second caller.

To alternate between calls

By depressing the switch-hook/Flash/”F” button for about a second you may alternate between calls. Each conversation is private and cannot be heard by the other caller

Call Diversion

This feature allows all incoming calls to be diverted to your chosen number (even to a mobile or overseas number). You may still use your telephone to make outgoing calls.

OldNew
Basic call diversion (all calls diverted immediately)Basic call diversion (all calls diverted immediately)
To set up this feature:
Dial [*] [7] [2] [ telephone number ] [#]
To set up this feature:
Dial [*] [2] [1] [ telephone number ] [#]
To cancel this feature:
Dial [*] [7] [3]
To cancel this feature:
Dial [#] [2] [1] [#]
Call Diversion On No ReplyCall Diversion On No Reply
To set up this feature:
Dial [*] [9] [2] [ telephone number ] [#]
To set up this feature:
Dial [*] [6] [1] [ telephone number ] [#]
To cancel this feature:
Dial [*] [9] [3]
To cancel this feature:
Dial [*] [6] [1] [#]
Call Diversion On EngagedCall Diversion On Engaged
To set up this feature:
Dial [*] [9] [0] [ telephone number ] [#]
To set up this feature:
Dial [*] [2] [2] [ telephone number ] [#]
To cancel this feature:
Dial [*] [9] [1]
To cancel this feature:
Dial [#] [2] [2] [#]

Conference Calls

This feature allows you to create an instant conference call between three parties.

OldNew
To set up a three-way conference callTo set up a three-way conference call
Lift receiver and listen for dial tone.Lift receiver and listen for dial tone.
Dial the phone number of the first personDial the phone number of the first person
Once they have answered, press the Switch Hook/Flash button on your phone.Once they have answered, press the Switch Hook/Flash button on your phone.
Dial the phone number of the second person.Dial the phone number of the second person.
Once they have answered, press the Switch Hook/Flash button on your phoneOnce they have answered, press the Switch Hook/Flash + 3 button on your phone
All three parties will be connected.All three parties will be connected.

Call Transfer

This feature allows you to transfer a call to any other phone number

How it works

Accept an incoming call,
  • Press Switch Hook/Flash button on your phone
  • Dial the number to transfer to
  • Hang up or wait until the party answers before hanging up.

Your account will be billed for the duration and cost of the transferred call as if it were an outgoing call.

NB: Call transfer and three way calling cannot work together

Automatic Call Back

When you dial a number and receive a busy tone, this feature provides the convenience of allowing our network to automatically monitoring the busy number and calling you back as soon as the busy number becomes free

If dialed line is busy, you will receive an announcement to instruct you on how to get our network to automatically ring you back when the busy number becomes free

OldNew
Automatic Call BackAutomatic Call Back
To initiate the Automatic Call Back the user simply hangs up and dials [*] [6] [6]To initiate the Automatic Call Back the user simply hangs up and dials [*] [6] [9]
This service will continue to redial the busy number and call you back when the number is freeThis service will continue to redial the busy number and call you back when the number is free

Automatic Recall

This feature will inform you who your last caller was, when they called and even give you the option of calling them back; you will be given the option of entering “3” to proceed with a call back to that number. If you do not wish to proceed you would simply hang up. . If line is busy when the return call is made, our network will automatically keep trying the number, ringing you back when it the number becomes free.

OldNew
*Return Last Call – 1471Automatic Recall
By dialing this feature will inform you who your last caller was, when they called, and even allows you to call them back automatically by dialing 3 after the message.To Activate this feature lift receiver listen for dial tone dial [*] [6] [9]
 To Deactivate lift receiver listen for dial tone dial [*] [8] [9]

Setting up your voice mailbox

  • Lift your handset and listen for the VOICEMAIL special dial tone
  • Dial **123 (A tutorial will guide you in setting up your mailbox).

YOU WILL BE PROMPT FOR :

  • A passcode (which is defaulted at 1234)
  • Change default pass code to set personal security code
  • A greeting
  • Your name

Saved messages will be kept for 14 days. If you are unable to access your voicemail box, please contact customer care at 1 (800) 804-2994 for assistance

Accessing Your Mailbox

From your private telephone

  • Dial **123
  • Key in your pass code when prompted

From any other phone

  • Dial the toll free access number: 4536245
  • Key in your Mailbox number
Press (*) and Key in your passcode when prompted

Got any additional questions? We are happy to help!

Call us

Call 1-800-804-2994 or 123 from your mobile or fixed line device. Our agents are ready to answer your queries.