Dear Valued Customer,
Thank you for choosing Flow to keep you connected to the things that matter most. We extend our sincere gratitude for your continued trust and loyalty to our products and services.
As we highly value your business and believe in maintaining transparent communication, we want to inform you about some upcoming changes and enhancements that will affect the value and pricing of some of our standalone broadband and bundle packages.
Effective April 1, 2024, we will be implementing a nominal price adjustment for select bundle and broadband packages. The exact percentage increase will vary depending on the specific product or service but on average the adjustment is 3%.
While there will be a slight increase in price, we are also pleased to announce significant enhancements to our internet speeds. These improvements are aimed at providing added value for our customers, ensuring that you continue to enjoy super-fast and reliable internet and entertainment services.
Broadband Speed Enhancements
| Product Name | Current Speed - Mbps | New Speed -Mbps |
|---|---|---|
| Broadband 250 | 250/25 | 350/50 |
| FMC All in Bundle | 350/25 | 500/80 |
| FMC All in Bundle + | 500/25 | 1GB/100 |
| All in Bundle | 350/25 | 500/80 |
| All in Bundle + | 500/50 | 1GB/100 |
| Broadband BTL | 150/25 | 250/25 |
| 2P(BTL) | 300/25 | 350/25 |
| Double Play Basic/Turbo5 | 250/25 | 350/25 |
| Click Turbo 300 | 300/25 | 400/25 |
We understand that any change in pricing can have an impact on your budget, and we want to assure you that this decision was made after careful consideration and review of various factors including rising production costs, inflationary pressures, and market dynamics
We have taken great care to ensure that the new pricing remains competitive in market while also allowing us to maintain the quality and level of service that you have come to expect from us.
For a detailed breakdown of the adjustments, please refer to the table below:
Price Adjustments
| Product Name | Current Price | New Price |
|---|---|---|
| Broadband 250 | $123.00 | $125.00 |
| FMC All in Bundle | $230.69 | $239.00 |
| FMC All in Bundle + | $301.45 | $314.00 |
| All in Bundle | $234.00 | $239.00 |
| All in Bundle + | $312.75 | $314.00 |
| Broadband BTL | $99.00 | $104.00 |
| 2P(BTL) | $155.00 | $165.00 |
| Double Play Basic/Turbo5 | $178.80 | $190.00 |
| Turbo 250 | $99.00 | $104.00 |
| Click Turbo 300 | $140.00 | $150.00 |
We remain committed to offering you the best possible connectivity and entertainment solutions, and we appreciate your continued support as we work to enhance our offerings and meet your needs
To learn more about our new plans and exciting offerings, please visit www.discoverflow.co.
If you have any questions or queries regarding this adjustment, please do not hesitate to reach out to our customer service team. We are here to assist you in any way we can.
Always at your service,
The Flow Team