Flow | Saint Vincent and the Grenadines | FAQ | svi1986567529 | advanced-video-service

As part of your subscription package you have been assigned with a predetermined number of hours of storage quota as seen below

TV Essential TV Plus TV Max
5 Hours 10 Hours 15 Hours

Press VOD button on your Flow remote. This will take you to the Flow OnDemand menu option, which contains sub-folders grouped by content category. Both Free and Transactional content will be available for viewing.

The cost for Advanced Video Service varies depending on the package you select and can be layered to include optional/theme packages. Please see the Channels & Packages section of this website for more information on channels and packages.

Yes, Video On Demand content is available in both standard definition (SD) and high definition (HD).

If you reach your storage limit, you will not be able to record any TV programs or series. You would be required to delete programs previously recorded to make space available.

Flow on Demand is available to ALL Flow Advanced Video Service customers. There are two options available:

I. Free Flow OnDemand– Content available at no cost and can be viewed anytime you want for FREE. These shows will reflect as $0 on your screen. If you subscribe to Flow’s optional movie packages containing HBO or Fox channels, you will also have FREE access to “HBO on Demand” & “Fox on Demand”.

II. Transactional Flow OnDemand–Content available for purchase for an additional fee. The price for the respective show will be displayed on the screen.

FLOW's Advanced Video Service is only available in triple play areas where Broadband Internet and Digital Landline services are available.

Video On Demand is available to all customers subscribed to the Advanced Video Service.

Your available storage quota is displayed in the Recording Library of the Cloud Video Recording menu. To access the Recordings Library, press the PVR button or press the Menu button and use the Left or Right arrow to select to the Recording Library

Yes, VOD purchases can be viewed on all Set Top Boxes (STBs) on the same account. However, if you wish to restrict access on specific STBs in your home, you can do so by setting your Parental Control on each STBs.

With Flow OnDemand service, also known as Video on Demand (VOD), you can enjoy hundreds of exciting programs suited to all ages, from blockbuster movies, cartoons, kids and family shows, TV series, music videos, even karaoke! Content is available when you want, simply press the ‘VOD’ button on your Flow remote.

No, recorded content cannot be copied.

You can remove access to the Adult folder in the Flow on Demand option, by setting your Parental Control options such as the PIN and content ratings.

No, once a customer subscribes to the Advanced Video Service, they will not be able to revert to the Legacy product.

Storage quota is the number of recording hours that is included as part of your subscription package.

Yes, customers are able to watch recorded programs as content is stored to the cloud which can be accessed from any set top box in the home.

Press Menu on the remote, use the Left and Right arrows to select the Parental Control (Lock) Screen and press OK - Scroll Up or Down to select Change PARENTAL CONTROL PIN and press the OK to display the Change PIN window

If this is the first time changing your PIN, enter the default PIN (1234) as the Old PIN. If you have already changed the default PIN, enter the most recent PIN. Enter a new 4-digit number in the New PIN section and again in the Repeat New PIN section. Press OK twice to save your new PARENTAL CONTROL PIN. After changing the PIN, you can set your PARENTAL CONTROL to block content based on:Program Ratings/ Content/Channel number/Date and Time

The main advantages of switching to the Advanced Video Service are as follows:
The ability to re-start any show on any channel from the beginning.
The ability to record any show on any channel to the cloud so you never miss your favourite show again.
More high definition channels as standard for all subscribers.
New Video On Demand interface with the newest blockbuster movies and classic favourites at your fingertips.

If your set top box is stolen or rendered useless, the recorded content will be safely stored in the cloud for future use, as soon as a new set top box is installed, the content will again become available for viewing at your convenience.

No, you can only record TV programs or series that are included as part of your subscription service. VOD and PPV are pay-per-use services and so they cannot be recorded.