Discoverflow | Saint Vincent | 1739943341| FAQ | advanced-video-service

The new roaming CVP for prepaid and postpaid customers will take effect November 2nd, 2022.

No, Home Rate Roaming will no longer be available to customers on our Legacy combo plans or on our current LTE and FMC plans. Customers on these plans must activate a roaming plan using *129#, via http://roam.topupflow.com/ or through the Flow TopUp App.

Yes, the Prepaid TravelPass will no longer be available to prepaid customers effective November 2nd, 2022.

Yes, the MyRoam Postpaid Plan will no longer be available to postpaid customers effective November 2nd, 2022.

Both prepaid and postpaid customers will benefit from the new roaming bundle.

For prepaid, customers can activate multiple plans at the same time.

For postpaid, customers will only be able to activate one bundle per zone. Example : Customer can activate a 7 day plan for Zone 1, and a 7 day plan for Zone 2.

When roaming bundle expires, you will need to purchase another bundle by dialing *129# via http://roam.topupflow.com/ or through the Flow TopUp App.

As a prepaid customer you would need to purchase a data bundle to be able to use mobile data services while abroad.

The prepaid roaming data bundles apply for most of the countries around the world. Please see the list of countries below

The postpaid roaming data bundles apply for most of the countries around the world. The list of zones are shared at the end of this document.

If the data allotment of the roaming bundle is exhausted before the bundle expires, there will be a daily charge that is applied automatically applied to the customer. The daily charge bills the customer USD 9.25 for every 150MBs used in Zone 1 and USD 9.25 for every 20MBs used in Zone 2. The customer would not be able to repurchase a new roaming bundle until the previous expiration date has passed.

If a customer roaming bundle expires, the customer can repurchase another bundle or a daily charge will be automatically applied to the customer. The daily charge bills the customer USD 9.25 for every 150MBs used in Zone 1 and USD 9.25 for every 20MBs used in Zone 2.

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