On return to your home location, the settings will automatically be pushed to your mobile device and reflect Flow

No, until further advised there will be no change to your service.

Yes. If roaming within the Caribbean in any of the Flow countries where 4G HSPA+ has been enabled, or if your are visiting any of the international countries where Flow has a roaming agreement and where that network operator who has HSPA+ enabled. As always you should check that your mobile device supports the mobile frequencies which are used by the mobile operator in the country where you are roaming.

In simple terms what this means is that with a compatible smart phone or USB Modem (PC/dongle), you could potentially download a high definition video within in a matter of seconds - twice the speed at which you download it now on a 2G or 3G network. Though the sector has the capability of delivering a maximum download speed of 21 megabytes per second customers will not realize that optimum speed because there will be other users sharing the sector and everyone is accessing different types and size of data at varying times. As such the speed on the sector is shared among those users. For example if there is a significant number of users accessing data within a specific location you may not experience a download speed of 21 Mbps, but your user experience is still going to be superior to what you would have on EDGE or 2G.

The move to a modern 2G and new 4G network is a key step in improving the capacity and robustness of our data network. This paves the way for continuous improvements in service quality. The new network is designed to support expected growth in the foreseeable future.

There will be different types of data plans to cater to varying lifestyles of our customers. In some scenarios it may be necessary to throttle (reduce) speeds to ensure that as many customers as possible have a positive user experience on the network. As such some of Flow data plans may feature a Fair Usage Policy. Where applicable, these feature usage policies will be documented and explained to our customers.

The new network uses the latest technology and does not in itself affect battery life. Battery life in your device will depend mostly on usage and screen size You should note though that if you are making many calls, using multiple applications that use the device's CPU heavily (example some screen savers or games), or using the Internet a lot, battery life may be reduced. Battery life can be increased by closing or limiting the number of active applications, and by turning off WiFi, and Bluetooth when not in use.

4G refers to the 4th Generation of mobile technology.

  • First generation (1G) was the analogue standard deployed by mobile networks launched in the early 1980's - Nordic Mobile Telephone (NMT) in Europe and Advanced Mobile Phone System (AMPS) in the US.
  • Second generation (2G) was the digital standard utilised by mobile networks launched in the early 1990's (GSM around the world, TDMA/CDMA in the US).
  • Third generation (3G) was launched in the early 2000's with WCDMA and EVDO as the main standards.
  • 4G is the fourth generation, and was first deployed in networks around 2008-2009.. 4G today mainly refers to Long Term Evolution (LTE), Worldwide Interoperability for Microwave Access (WiMax) or (High Speed Packet Access (HSPA+)

4G networks give you higher data speeds even compared to 3G. Not only will you experience greater coverage on 4G but you will also get faster Internet connection, an improved browsing experience, shorter download times and faster access to applications. Simply put 4G enhances the mobile lifestyle and experience.

In the far right hand corner of your screen your device will display '3G' or 'HSPA' or 'HSDPA' or in some instances it may simply show an 'H'. The icon displayed varies according to the handset or device make and/or model.

Flow has a plan to launch 4G across the Caribbean. Our customers in Cayman and Barbados will be the first to enjoy 4G in 2011! Our plan, is that you will be enjoying the fastest network you can imagine on a mobile device before this Christmas! If anything changes, we will let you know.

Got any additional questions? We are happy to help!

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Call 1-800-804-2994 or 123 from your mobile or fixed line device. Our agents are ready to answer your queries.