With your My Flow app you can easily view Data Balance and to the view your bill balance and history. Future releases will include more features just for postpaid users! This will include bill payment via a payment provider. Getting help on My Flow The Beta contains built-in help that you can reference at any time. Some formatting will be applied in due course, but for now we appreciate feedback on clarity and relevance.

Note: The help content is searchable.

Prepaid passwords must be between 6 and 30 characters long Contain at least one letter (a, b, c, ..., A, B, C, ...) Contain at least one digit (1, 2, 3, ...) are case sensitive but do not require upper and lowercase. You can use the same password each time you register. Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered to register.

You would have to login once the app is closed or if you do nothing in the app for ten minutes.

Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.

Regardless of how you get here, you will see the categories of Add-On you can buy. Click on an Add- On Category to see which individual Add-Ons you can purchase. Click the Add-On to expose a Buy-Now Button. Clicking it takes you to a Confirmation Screen. If you click Buy-Now, your Add-On will be purchased and your Balance reduced.

The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card or transfer your balance around. Transfer balance subject to the same business rules as the USSD method. The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.

Clicking the My Usage entry on the Navigation Menu will take you to a screen showing up to the last 30 days of usage on your account. You can filter and order this information with the Filter button.

Note: This information is static in this release and is not derived from your account. Also, detailed usage for Data is not available in Comverse therefore that toggle will be removed.

If you want to reach out to Flow Customer Support, click on the Contact entry on the Navigation Menu. This will open a pre-addressed email for you to fill in and send to Flow.

On the device you last registered to your account, click the Forgot Password Button on the Log In page.

  • Fill in the form with your details.
  • Another PIN will be sent to your phone via SMS. Enter the PIN to continue. For some test users, this number is pre-filled for you.
  • You will get a password change confirmation.
  • Getting help on My Flow The Beta contains built-in help that you can reference at any time.
  • Some formatting will be applied in due course, but for now we appreciate feedback on clarity and relevance.
  • Some help items say "please see X screen", which will be changed in a subsequent release to automatically activate that screen when touched.

On this screen you will see your balance, a breakdown of your balances across added-on services (if you have any) and you have quick access to Top-Up and Buy Add-Ons. Click the Hamburger Button to see your Navigation Menu which gives you the same options and also lets you transfer balance, check your usage, see software and app version information and reach out to Customer Support

Got any additional questions? We are happy to help!

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Call 1-800-804-2994 or 123 from your mobile or fixed line device. Our agents are ready to answer your queries.