No. Your previous service provider is not allowed to contact you during the porting process or for 60 days after the porting process has been completed, to try and persuade you to stay with them.
Once porting process is complete, your previous service provider is only permitted to contact you to recover outstanding payments.
If you have any questions or experience any problems with your porting request then you should refer these to your new service provider who will be pleased to assist.
If you feel that either service provider has breached the terms of the mobile number portability service then you can file a complaint with your local NTRC office.
Mobile Number Portability (MNP) means you can keep your current mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another within an ECTEL region country (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines). In short, it’s a process that allows you to change service providers without having to change your telephone number. So, switching between service providers won’t mean having to go to the trouble of advising all your friends, family, colleagues, customers and clients that your number has changed – it stays the same.
Porting is the term used by the operators (or service provider) to describe the process which moves your number from one operator to another.
You will be able to use the ECTEL MNP service from the Monday 03 June 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).
No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.
No, a number may only be ported within each ECTEL country.
No, mobile numbers can only be ported to other mobile service providers.
If there is any problem with porting or for any other query during or after the porting process, you should contact your proposed new service provider, who will coordinate the complaints process (even though the problem may not have been caused by that provider).