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One Rate Roaming will apply only to Flow customers when roaming in Flow Caribbean markets and in Trinidad & Tobago.

The locations where this applies are:
Anguilla
Antigua & Barbuda
Barbados
British Virgin Islands (BVI)
Cayman Islands
Dominica
Grenada
Jamaica
Montserrat
St. Kitts & Nevis
St. Lucia
St. Vincent & the Grenadines
Turks & Caicos
Trinidad & Tobago

For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.

No. The plan is only available to new and existing Residential Fixed Line postpaid customers.

The flat rate monthly charge will be posted on your telephone bill. The charge will be prorated in the first month depending on the time of the month you requested the service.

With a network dimensioned for 21 Mbps, typical user speeds will be between 4-15 Mbps at peak periods. Of course, the speed achieved will depend on traffic load, coverage and even more importantly, the mobile device used. Currently there are only a few devices capable of such speeds but LIME will carry 4G devices in its handset range as these devices become available. Like many international carriers, Flow presently stocks an array of smart phones and data capable devices which are capable of download speeds of up to 3.6 or 7.2. These devices will perform exceptionally well on the new 4G network.

No. Existing customers will be able to enjoy the new 4G network speeds as long as they have a mobile Internet data plan or BlackBerry data plan and compatible mobile phone or BlackBerry device. Customers may also upgrade their mobile data plans as their data usage patterns change.

Flow has a plan to launch 4G across the Caribbean. Our customers in Cayman and Barbados will be the first to enjoy 4G in 2011! Our plan, is that you will be enjoying the fastest network you can imagine on a mobile device before this Christmas! If anything changes, we will let you know.

In the far right hand corner of your screen your device will display '3G' or 'HSPA' or 'HSDPA' or in some instances it may simply show an 'H'. The icon displayed varies according to the handset or device make and/or model.

4G networks give you higher data speeds even compared to 3G. Not only will you experience greater coverage on 4G but you will also get faster Internet connection, an improved browsing experience, shorter download times and faster access to applications. Simply put 4G enhances the mobile lifestyle and experience.

4G refers to the 4th Generation of mobile technology.

  • First generation (1G) was the analogue standard deployed by mobile networks launched in the early 1980's - Nordic Mobile Telephone (NMT) in Europe and Advanced Mobile Phone System (AMPS) in the US.
  • Second generation (2G) was the digital standard utilised by mobile networks launched in the early 1990's (GSM around the world, TDMA/CDMA in the US).
  • Third generation (3G) was launched in the early 2000's with WCDMA and EVDO as the main standards.
  • 4G is the fourth generation, and was first deployed in networks around 2008-2009.. 4G today mainly refers to Long Term Evolution (LTE), Worldwide Interoperability for Microwave Access (WiMax) or (High Speed Packet Access (HSPA+)

The new network uses the latest technology and does not in itself affect battery life. Battery life in your device will depend mostly on usage and screen size You should note though that if you are making many calls, using multiple applications that use the device's CPU heavily (example some screen savers or games), or using the Internet a lot, battery life may be reduced. Battery life can be increased by closing or limiting the number of active applications, and by turning off WiFi, and Bluetooth when not in use.

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