Discoverflow | Saint Vincent | 138523192| FAQ | espn-play

Accessing your voicemail is free and easy.

Dial and press SEND.The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox".

Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #.

Voicemail will say "Remember your passcode for the next time that you log in" and you are done!

Porting is the term used by the operators (or service provider) to describe the process which moves your number from one operator to another.

Mobile Number Portability (MNP) means you can keep your current mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another within an ECTEL region country (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines). In short, it’s a process that allows you to change service providers without having to change your telephone number. So, switching between service providers won’t mean having to go to the trouble of advising all your friends, family, colleagues, customers and clients that your number has changed – it stays the same.

Frequently Asked Questions and further information about the MNP service can be found at:-
Mobile Number Portability

If you have any questions or experience any problems with your porting request then you should refer these to your new service provider who will be pleased to assist.
If you feel that either service provider has breached the terms of the mobile number portability service then you can file a complaint with your local NTRC office.

No. Your previous service provider is not allowed to contact you during the porting process or for 60 days after the porting process has been completed, to try and persuade you to stay with them.  

Once porting process is complete, your previous service provider is only permitted to contact you to recover outstanding payments. 

  • Your statutory or consumer rights are not affected.
  • Messages which have been sent to you, but not delivered, may be erased.
  • You will lose your old voicemail, SMS, MMS and ancillary services, and you will need to set these up again with your new service provider.
  • Your new service provider may not offer some services and features that you currently enjoy with your previous service provider.
  • Your friends and family may be charged differently when calling you after you port your number.Additional information on applicable rates may be obtained from your new service provider.
  • Pre-paid customers will lose unused credit balances held with the previous provider at the time the mobile number is ported and pre-paid customers are advised to use their credit balances before they port their number.
  • You should pay the final bill sent by your previous service provider within 30 days of receipt.
  • If you are dissatisfied with your new service provider, you can ask your new service provider to allow you to reverse the port within 14 days of your porting (or switching) request, known as the “Cooling Off Period”. Once the 14 day Cooling Off Period has expired you will not be able to make a new porting request for a further 46 days, i.e. 60 days in total after the completion of your previous porting request.

1.Go to the retail store or authorised dealer of your chosen new service provider to request a new mobile account, and tell them that you would like to keep your fixed or mobile number.
2.    The sales staff will help you check if your handset is locked or not so that you can decide whether to proceed with your porting request.
3.    The sales staff will ask you to complete an application form together with a “Porting Request Form”.
4.    You will be asked to provide: -
      a.   Proof of identity – government issued photo ID e.g.y a passport or driver’s licence, etc;
      b.    In the case of a post-paid account, a copy of a recent mobile bill; and
      c.    The working phone with the number you wish to keep.
5.    You will be asked to send a text from your phone to 77678 (7PORT). Sales staff will be able to help you to do this if required. Once you have sent the text to the dedicated porting number you cannot cancel or postpone your porting (switching) request. It must proceed to completion. 
6.    You will receive a text confirming that your request has been received.
7.    Your order will be processed, and you will be informed of its progress by text.
8.    Under normal circumstances your porting will be completed within one working day after you complete your request.  At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete. 
9.    When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.
10.    The process is complete. 


 

Some handsets may be locked to the current service provider’s network and will not work on another service provider’s network unless they are unlocked.

If your handset is locked to your current service provider’s network, this will not prevent you from porting your number to another service provider. However, you will not be able to use your new service with your existing handset unless you first arrange for it to be unlocked or purchase a new handset.

When you request porting, the sales person of your new provider will check if your handset is locked or not,so that you can decide whether to proceed with your porting request.

You will be able to use the ECTEL MNP service from the Monday 03 June 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).

No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.

1. Go to the retail shop or authorised dealer of your chosen new service provider to request a new telephone service, and tell them that you would like to keep your number. (Please note that porting can only be undertaken by visiting the retail shop or authorised dealer of your chosen new service provider and is not available by telephone or online).

2. The staff will ask you to complete an application form together with a “Porting Request Form”.

3. You will be asked to provide:
• Proof of identity, either a passport or driving licence.
• If you have Post-Paid Account, a copy of a recent mobile/ cellular bill from your current service provider. The name on the recent bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.

4. You will be asked to send a text from your phone to the special porting number 77678.

5. You will receive text confirming that your request has been received.

6. Provided your number is not barred or suspended due to non-payment or any other reason, your order will be processed and you will be informed of its progress by text.

7. Your order will be processed and you will be informed of its progress by text.

8. Under normal circumstances your porting will be completed within one working day after you complete your request. At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete.

9. When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.

10. The process is complete.