Flow | Saint Vincent | 62107787| FAQ

Who has to sign the Fixed and Mobile bundle form (s)?

The main account holder must sign the fixed services bundle form. For the mobile form, the main account holder in addition to any other person sharing the mobile benefits (up to 3 additional persons).

What prizes can be won in the Flow Back to School Promotion?

Daily, one lucky winner will walk away with a $500 school voucher or tablet.

How do I enter FLOW’s Back to School promotion?

Entering our Back to School promotion is very easy! Just sign onto ANY of our new Fixed and Mobile Bundles for a chance to win $500 school vouchers or a tablet!

Notification about WAP and MMS Services

Dear Customer,

As of July 1, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.

We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.

Thank you for being a Flow customer!

Sincerely,

Your Flow Team

Why I’m seeing an alert or error message when I tried to send a message?

As of July 1, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.

If you are an iOS user:

iMessage: continue using your iMessage service to send multimedia files or text messages, as long as it is available. If you have set the option “Send as SMS” in case iMessage is not available, that message will be only sent if it does not contain any multimedia file. If there are more than 160 characters in your message, please be advised that messages will be concatenated and you will be charged based on the number of concatenated messages sent.

SMS: text messages without multimedia files will be sent as a SMS. Messages with more than 160 characters, will be sent as concatenated messages.
MMS: in the past, when iMessage was not available or you were sending a multimedia file, the message was sent as a MMS. MMS is no longer supported in the Flow network.
Group Messages: in the past, when you created a group message and not all of your recipients had iMessage or your iMessage was not available, the message was sent as a MMS. Please be advised that if iMessage is unavailable, you will be charged based on the number of recipients included in your message, also messages to recipients that do not have iMessage will be charged. Each recipient will receive the SMS and the sender will be charged for the total SMS sent.

What are ‘Concatenated SMS’? When you send an SMS message over 160 characters, the message will be split into multiple SMS. Large messages are segmented into 153 character segments and sent individually then rebuilt by the recipient’s device. For example, a 161-character message will be sent as two messages, one with 153 characters and the second with 8 characters.

iOS Messages setting screen

Why I cannot access WAP service anymore?

As of July 1, Flow disconnected our WAP services or WAP browsing. Please use a web browser for your internet needs.

Is there a charge associated with taking out a FLOW loan?

Yes. Customers will be charged a nominal flat fee for every loan:

Loan Amount(KYD)	Fee Amount(KYD)
5	1.00
15	1.50
30	2.50
40	3.00
50	3.50

What happens to a FLOW prepaid subscriber points, when they repay the FLOW Lend loan?

All first-time subscribers level is set as BEGINNERs, however as the prepaid subscriber repay the loans they are awarded points and levelled to bronze etc.

What happens to a FLOW prepaid subscriber, if they surpass the payback period for the FLOW Lend Loan?

Repays: If a FLOW prepaid subscriber surpassed the 30-day-period to repay, but pays back before reaching an inactive state, his debt will be considered repaid. Partially repays: if the FLOW Prepaid subscriber makes a partial repayment over the course of the next 30 days after their loan was issued, their outstanding balance will remain and will be deducted from any further recharge. Does not repay: if a FLOW prepaid subscriber does not repay within the 30-day period, and is then inactive, he will be disconnected, and his outstanding balance will be treated as bad debt.

What is the payback period for the FLOW Lend Loan?

The FLOW prepaid subscriber will be prompted to pay back all loans within 15 days to receive points, but ultimately, he will have 30 days to repay the loan.

If a prepaid subscriber has an overdue FLOW Lend loan balance and participate in FLOW prepaid promotion. How is the payback of the FLOW Lend loan treated?

In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.

How can a FLOW prepaid subscriber payback a FLOW Lend loan?

A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.

How many times can a FLOW prepaid subscriber request FLOW Lend loans?

A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.