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Can FLOW postpaid subscribers request FLOW Lend?

No, FLOW postpaid subscribers are unable to request a loan.

Can non-FLOW Prepaid customers request FLOW Lend?

No, non-FLOW prepaid customers are unable to request a loan.

What documents will I need when applying to have my number ported?

  • Proof of identity, either a passport or driving licence.
  • Post-paid customers only - A copy of a recent fixed telephone bill from your current service provider. The name on the recent mobile bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.
  • The working handset with the number to be ported.

What if I want to cancel my request to port my number? How and when can I do that? Will there be any costs or penalties attached to cancelling?

Your porting process can be cancelled with no charge before you send the validation SMS to the special porting number 77678, set out in step 4 of the porting process (above). Once that SMS has been sent however, the process cannot be aborted.

Does porting have to happen at a particular time in the month? For instance does my billing period impact when porting can occur?

No. Porting may happen on any business day.

I run a business, will switching mean being without telephone services until the porting process is complete?

The only disruption to your mobile service will be when you receive a text asking you insert the SIM card provided by your new provider. This process should take around 30 seconds and once your new SIM card is inserted and your handset is powered back up, your mobile service and number will have been ported.

What happens once the process is initiated? How long will it take?

The mobile porting process should take one (1) working day (i.e. excluding weekends and public holidays), after the day on which you make the request.

How do I start the process? Do I need permission from my current service provider to switch to another provider? Will I need to cancel my existing telephone service contract before switching to another provider?

1. Go to the retail shop or authorised dealer of your chosen new service provider to request a new telephone service, and tell them that you would like to keep your number. (Please note that porting can only be undertaken by visiting the retail shop or authorised dealer of your chosen new service provider and is not available by telephone or online).

2. The staff will ask you to complete an application form together with a “Porting Request Form”.

3. You will be asked to provide:
• Proof of identity, either a passport or driving licence.
• If you have Post-Paid Account, a copy of a recent mobile/ cellular bill from your current service provider. The name on the recent bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.

4. You will be asked to send a text from your phone to the special porting number 77678.

5. You will receive text confirming that your request has been received.

6. Provided your number is not barred or suspended due to non-payment or any other reason, your order will be processed and you will be informed of its progress by text.

7. Your order will be processed and you will be informed of its progress by text.

8. Under normal circumstances your porting will be completed within one working day after you complete your request. At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete.

9. When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.

10. The process is complete.

What if I have a disputed issue/ balance that I am unable to resolve with my current provider? Can I still be eligible if I am actively trying to resolve the matter?

Provided that your number has not been barred or restricted from making outgoing calls, you are eligible for porting. You will still remain liable to pay any outstanding balance due to your current provider.

Can a service provider under any circumstances, refuse to allow me to retain my number?

  • If your number has been barred or suspended from making outgoing calls for non-payment or any other reason the port will be refused by your current operator. The operator you wish to move your service to will conduct usual credit checks and may require the payment of an appropriate deposit before providing service or, in some circumstances may refuse to provide service to you.
  • If you have no more than one bill that has not been paid by the due payment date and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.

Who will be eligible for the number portability service?

  • Any post-paid mobile/ cellular customer whose number has not been barred or suspended from making outgoing calls, and also provided you have no more than one bill that has not been paid by the due payment date and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.
  • Any pre-paid mobile/ cellular customer whose number has not been barred or suspended from making outgoing calls

Where can I get more information about number portability?

The NTRC and ECTEL has published information on number portability on their websites at Mobile Number Portability. For more information you may also contact the local NTRC email ntrc_slu@candw.lc or telephone NTRC at +1 758 458 2035/452 6871 or ECTEL’s Facebook page, www.facebook.com/ectel/ email mnp@ectel.int or telephone ECTEL at +1 758 458 1701.