Page 2 | Discoverflow | Saint Vincent | 1432786563| FAQ | home-phone-services

The charges applicable to your service after switching will be on the terms and conditions of your new provider, and you will now be on their network. As such, charges may be different from those of your previous service provider, including increased charges for making calls from your new network to numbers on your previous network.

  • You will receive a bill for your usage up to the time your number is switched to the new service provider, and your service terminated with your current service provider.
  • If you have not completed a minimum required term of the contract with your existing service provider you may be required to pay the outstanding balance of monthly rentals due under the contract. You should investigate this carefully with your existing service provider before switching in order to avoid any surprises.

If your new service provider fails to meet promised quality of service, then you can reverse the porting (i.e. port back to your previous service provider) within 14 days of your porting having been completed. After that period has elapsed, you may not port the same number again (whether to your previous operator or to any other operator) for sixty (60) days after the port has completed.

No. Your old service provider is not allowed to contact you during the porting process to try and persuade you to stay with them. Your old service provider is prohibited from contacting you with the intention or effect of encouraging you to return to them for re-sign up for their mobile/ cellular telephone services for a period of sixty (60) days following the completion of the porting process. However, your old service provider can contact you to recover outstanding payments.

Messages which have been sent to you, but not delivered, may be erased. You will lose your old voicemail, sms, mms and ancillary services, and you will need to set these up again with your new operator.

  • Any post-paid mobile/ cellular customer whose number has not been barred or suspended from making outgoing calls, and also provided you have no more than one bill that has not been paid by the due payment date and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.
  • Any pre-paid mobile/ cellular customer whose number has not been barred or suspended from making outgoing calls

The NTRC and ECTEL has published information on number portability on their websites at Mobile Number Portability. For more information you may also contact the local NTRC email ntrc_slu@candw.lc or telephone NTRC at +1 758 458 2035/452 6871 or ECTEL’s Facebook page, www.facebook.com/ectel/ email mnp@ectel.int or telephone ECTEL at +1 758 458 1701.

You will be able to use the ECTEL MNP service from the Monday 03 June 2019. The Mobile Number Portability service is available to all mobile subscribers within all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).

MNP is available to “post-paid” (contract) and “pre-paid” mobile customers of all service providers within the ECTEL region, as long as your number hasn’t been barred, or restricted, or suspended or reported stolen/ lost to the current provider.

“Post-paid” customers, porting may be refused by the current service provider if you have one or more bills that have not been paid by the due payment dates and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.

“Post-paid” customers, will receive a final bill for usage up to the time your number is ported to the new service provider. “Post-paid” customers that have not completed the minimum required term of the contract with your existing service provider will be required to pay the outstanding balance of monthly rentals due under the contract after your number has been ported.

“Pre-paid” customers will not be able to transfer your credits to the new service provider’s network, when you port.

There are no charges for you to port your number. All porting (or switching) charges are met by the service providers. 
But your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.

Some handsets may be locked to the current service provider’s network and will not work on another service provider’s network unless they are unlocked.

If your handset is locked to your current service provider’s network, this will not prevent you from porting your number to another service provider. However, you will not be able to use your new service with your existing handset unless you first arrange for it to be unlocked or purchase a new handset.

When you request porting, the sales person of your new provider will check if your handset is locked or not,so that you can decide whether to proceed with your porting request.

1.Go to the retail store or authorised dealer of your chosen new service provider to request a new mobile account, and tell them that you would like to keep your fixed or mobile number.
2.    The sales staff will help you check if your handset is locked or not so that you can decide whether to proceed with your porting request.
3.    The sales staff will ask you to complete an application form together with a “Porting Request Form”.
4.    You will be asked to provide: -
      a.   Proof of identity – government issued photo ID e.g.y a passport or driver’s licence, etc;
      b.    In the case of a post-paid account, a copy of a recent mobile bill; and
      c.    The working phone with the number you wish to keep.
5.    You will be asked to send a text from your phone to 77678 (7PORT). Sales staff will be able to help you to do this if required. Once you have sent the text to the dedicated porting number you cannot cancel or postpone your porting (switching) request. It must proceed to completion. 
6.    You will receive a text confirming that your request has been received.
7.    Your order will be processed, and you will be informed of its progress by text.
8.    Under normal circumstances your porting will be completed within one working day after you complete your request.  At that time your number is moved to your new service provider, you will receive a text message asking you to change to your new provider’s SIM card and your previous provider’s SIM card will stop working. During busy periods the port may take longer to complete. 
9.    When this happens, put the new SIM card provided by your new service provider into the phone you wish to use. If you are unsure how to do this, you can go into the retail store or authorised dealer of your new service provider and they will be able to help. Your service will only be briefly interrupted for the time it takes to insert the new SIM card from your new service provider and power up your phone.
10.    The process is complete.