Page 3 | Discoverflow | Saint Vincent | 1748523053| FAQ | home-phone-services

• Your statutory or consumer rights are not affected.
• Messages which have been sent to you, but not delivered, may be erased.
• You will lose your old voicemail, SMS, MMS and ancillary services, and you will need to set these up again with your new service provider.
• Your new service provider may not offer some services and features that you currently enjoy with your previous service provider.
• Your friends and family may be charged differently when calling you after you port your number.Additional information on applicable rates may be obtained from your new service provider.
• Pre-paid customers will lose unused credit balances held with the previous provider at the time the mobile number is ported and pre-paid customers are advised to use their credit balances before they port their number.
• You should pay the final bill sent by your previous service provider within 30 days of receipt.
• If you are dissatisfied with your new service provider, you can ask your new service provider to allow you to reverse the port within 14 days of your porting (or switching) request, known as the “Cooling Off Period”. Once the 14 day Cooling Off Period has expired you will not be able to make a new porting request for a further 46 days, i.e. 60 days in total after the completion of your previous porting request.

No. Your previous service provider is not allowed to contact you during the porting process or for 60 days after the porting process has been completed, to try and persuade you to stay with them.  

Once porting process is complete, your previous service provider is only permitted to contact you to recover outstanding payments. 

If you have any questions or experience any problems with your porting request then you should refer these to your new service provider who will be pleased to assist.
If you feel that either service provider has breached the terms of the mobile number portability service then you can file a complaint with your local NTRC office.

Frequently Asked Questions and further information about the MNP service can be found at:-
Mobile Number Portability

Mobile Number Portability (MNP) means you can keep your current mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another within an ECTEL region country (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines). In short, it’s a process that allows you to change service providers without having to change your telephone number. So, switching between service providers won’t mean having to go to the trouble of advising all your friends, family, colleagues, customers and clients that your number has changed – it stays the same.

Porting is the term used by the operators (or service provider) to describe the process which moves your number from one operator to another.

You will be able to use the ECTEL MNP service from the Monday June 03, 2019. The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines).

No - You will NOT be able to port your fixed or landline phone at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.

No, a number may only be ported within each ECTEL country.

No, mobile numbers can only be ported to other mobile service providers.

• There are no charges for you to port your number. All porting (or switching) charges are met by the service providers.
• But your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.

If there is any problem with porting or for any other query during or after the porting process, you should contact your proposed new service provider, who will coordinate the complaints process (even though the problem may not have been caused by that provider).