Handsets are categorized according to the following:

  1. Dual Band - refers to the capability of GSM network infrastructure and handsets to operate across two frequency bands. This type of handset works in most of the Caribbean, USA and Canada.
  2. Tri Band: A tri-band mobile will operate on three different frequencies; depending on the available network. This handset will work in Trinidad & Tobago, Martinique, Guadeloupe, Europe and the UK.
  3. Quad Band: A quad band handset is operational on any of the four GSM frequencies. This is the ultimate global handset works anywhere in the world, provided we have a Roaming agreement with that country.Note: Check that your phone battery is fully charged before you, travel and be sure to take along a power charger. For some countries you may require a power converter to change from 100V to 220V.

You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial , press SEND and follow the prompts to record your own greeting.

All Flow Prepaid Mobile customers enjoy Call Waiting, Caller ID, Call Restrictions, Call Barring, Call Forwarding. Services also come with Text Messaging.

We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made. If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.

You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.

Checking your balance is easy and can be done on your handset. Simply dial and press send and follow the instructions. Calls to this number are free!

You can top up anything between EC$3 - EC$200 in one top up.

Flow have a non reversal policy, but we encourage you to chat to one of our customer service team who may be able to help you. You can chat online or by using the "Contact Us" pages.

This is a Fixed Line International Bundled minutes plan for residential postpaid customers only with a Flow Fixed Line. The customer can purchase a bundled of International minutes at a fixed monthly charge. These bundles can be used to call China, Puerto Rico, US Virgin Islands, USA, Canada, and UK Fixed.

After exhausting the minutes in the plan, the customer will be charged the regular International rates to the destination being called.

Calls to destinations that are not included in the bundle will be charged the regular rates.

To subscribe to the service, the customer will be required to call into the contact centre 1-800-804-2994

Got any additional questions? We are happy to help!

Call us

Call 1-800-804-2994 or 123 from your mobile or fixed line device. Our agents are ready to answer your queries.