4G refers to the 4th Generation of mobile technology.
The new network uses the latest technology and does not in itself affect battery life. Battery life in your device will depend mostly on usage and screen size You should note though that if you are making many calls, using multiple applications that use the device's CPU heavily (example some screen savers or games), or using the Internet a lot, battery life may be reduced. Battery life can be increased by closing or limiting the number of active applications, and by turning off WiFi, and Bluetooth when not in use.
The move to a modern 2G and new 4G network is a key step in improving the capacity and robustness of our data network. This paves the way for continuous improvements in service quality. The new network is designed to support expected growth in the foreseeable future.
There will be different types of data plans to cater to varying lifestyles of our customers. In some scenarios it may be necessary to throttle (reduce) speeds to ensure that as many customers as possible have a positive user experience on the network. As such some of Flow data plans may feature a Fair Usage Policy. Where applicable, these feature usage policies will be documented and explained to our customers.
In simple terms what this means is that with a compatible smart phone or USB Modem (PC/dongle), you could potentially download a high definition video within in a matter of seconds - twice the speed at which you download it now on a 2G or 3G network. Though the sector has the capability of delivering a maximum download speed of 21 megabytes per second customers will not realize that optimum speed because there will be other users sharing the sector and everyone is accessing different types and size of data at varying times. As such the speed on the sector is shared among those users. For example if there is a significant number of users accessing data within a specific location you may not experience a download speed of 21 Mbps, but your user experience is still going to be superior to what you would have on EDGE or 2G.
Yes. If roaming within the Caribbean in any of the Flow countries where 4G HSPA+ has been enabled, or if your are visiting any of the international countries where Flow has a roaming agreement and where that network operator who has HSPA+ enabled. As always you should check that your mobile device supports the mobile frequencies which are used by the mobile operator in the country where you are roaming.
No, until further advised there will be no change to your service.
Security on 2G (GPRS and EDGE) and 3G networks are all extremely secure and the 4G HSPA+ networks, offer the same level of security mechanisms and are complemented by upgraded security features. Customers should always be cautious when sharing information electronically and should take all necessary precautions to safeguard their personal sensitive informative information.
Yes. Flow's new 4G network has been designed to be easily extendable to support LTE and in the very near future Flow will be rolling out 42 Mbps HSPA+ in some of its countries of operation.
No. You will need to subscribe to one of our mobile data plans. Flow offers a variety of data plans for BlackBerry, smart phone of on-the-go data devices (such as dongles/USB modems).
No. The plan is only available to new and existing Residential Fixed Line postpaid customers.
The flat rate monthly charge will be posted on your telephone bill. The charge will be prorated in the first month depending on the time of the month you requested the service.
Yes, the IDD minutes will be pro-rated to coincide with the charges.
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