No. Your previous service provider is not allowed to contact you during the porting process or for 60 days after the porting process has been completed, to try and persuade you to stay with them.
Once porting process is complete, your previous service provider is only permitted to contact you to recover outstanding payments.
If you have any questions or experience any problems with your porting request then you should refer these to your new service provider who will be pleased to assist.
If you feel that either service provider has breached the terms of the mobile number portability service then you can file a complaint with your local NTRC office.
Mobile Number Portability (MNP) means you can keep your current mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another within an ECTEL region country (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines). In short, it’s a process that allows you to change service providers without having to change your telephone number. So, switching between service providers won’t mean having to go to the trouble of advising all your friends, family, colleagues, customers and clients that your number has changed – it stays the same.
You can send text messages just as you would in your home country. Just use +1 and the three digit country code number as you would in your home country. Most networks will allow you to send and receive text messages while you are travelling. It is FREE to receive a text message.
You will need to activate roaming before you leave your home country. Please use our contact pages online to let us know before you go roaming. We will make sure that everything is activated on your account and you will then be able to use your phone abroad. For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.
You can top up anything between EC$3 - EC$200 in one top up.
You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.
We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made. If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.
All Flow Prepaid Mobile customers enjoy Call Waiting, Caller ID, Call Restrictions, Call Barring, Call Forwarding. Services also come with Text Messaging.