Page 2 | Discoverflow | Saint Vincent | 1414537355| FAQ | home-phone-services

  • Your statutory or consumer rights are not affected.
  • Messages which have been sent to you, but not delivered, may be erased.
  • You will lose your old voicemail, SMS, MMS and ancillary services, and you will need to set these up again with your new service provider.
  • Your new service provider may not offer some services and features that you currently enjoy with your previous service provider.
  • Your friends and family may be charged differently when calling you after you port your number.Additional information on applicable rates may be obtained from your new service provider.
  • Pre-paid customers will lose unused credit balances held with the previous provider at the time the mobile number is ported and pre-paid customers are advised to use their credit balances before they port their number.
  • You should pay the final bill sent by your previous service provider within 30 days of receipt.
  • If you are dissatisfied with your new service provider, you can ask your new service provider to allow you to reverse the port within 14 days of your porting (or switching) request, known as the “Cooling Off Period”. Once the 14 day Cooling Off Period has expired you will not be able to make a new porting request for a further 46 days, i.e. 60 days in total after the completion of your previous porting request.

No. Your previous service provider is not allowed to contact you during the porting process or for 60 days after the porting process has been completed, to try and persuade you to stay with them.  

Once porting process is complete, your previous service provider is only permitted to contact you to recover outstanding payments. 

If you have any questions or experience any problems with your porting request then you should refer these to your new service provider who will be pleased to assist.
If you feel that either service provider has breached the terms of the mobile number portability service then you can file a complaint with your local NTRC office.

Frequently Asked Questions and further information about the MNP service can be found at:-
Mobile Number Portability

Mobile Number Portability (MNP) means you can keep your current mobile (or cellular) telephone number if you decide to change from one service provider (or operator) to another within an ECTEL region country (Dominica, Grenada, St Kitts & Nevis, St Lucia and St Vincent & the Grenadines). In short, it’s a process that allows you to change service providers without having to change your telephone number. So, switching between service providers won’t mean having to go to the trouble of advising all your friends, family, colleagues, customers and clients that your number has changed – it stays the same.

You can send text messages just as you would in your home country. Just use +1 and the three digit country code number as you would in your home country. Most networks will allow you to send and receive text messages while you are travelling. It is FREE to receive a text message.

You will need to activate roaming before you leave your home country. Please use our contact pages online to let us know before you go roaming. We will make sure that everything is activated on your account and you will then be able to use your phone abroad. For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.

You can top up anything between EC$3 - EC$200 in one top up.

Checking your balance is easy and can be done on your handset. Simply dial and press send and follow the instructions. Calls to this number are free!

You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.

We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made. If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.

All Flow Prepaid Mobile customers enjoy Call Waiting, Caller ID, Call Restrictions, Call Barring, Call Forwarding. Services also come with Text Messaging.

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