Flow | Saint Vincent and the Grenadines | FAQ | svi1468028546 | myflow

With your My Flow app you can easily view Data Balance – and to the view your bill balance and history.

Future releases will include more features just for postpaid users! This will include bill payment via a payment provider.
 

Getting help on My Flow The Beta contains built-in help that you can reference at any time.

Some formatting will be applied in due course, but for now we appreciate feedback on clarity and relevance.

Note: The help content is searchable.

On this screen you will see your bill, when it was due and your Data Usage.



Click the “Hamburger Button” to see your Navigation Menu which lets you drill down into your balance, pay your bill and reach out to Customer Support



The Navigation Menu also lets you select which number to view.



This is where the Pay button will appear when the payment provider is ready to accept payments initiated by the app. This service is not yet in place so the button does not appear.

On the device you last registered to your account, click the Forgot Password Button on the Log In page.



Fill in the form with your details



Another PIN will be sent to your phone via SMS. Enter the PIN to continue. For some test users, this number is pre-filled for you.



You will get a password change confirmation.



Getting help on My LIME The Beta contains built-in help that you can reference at any time.



Some formatting will be applied in due course, but for now we appreciate feedback on clarity and relevance.



Some help items say “please see X screen”, which will be changed in a subsequent release to automatically activate that screen when touched.

If you want to reach out to LIME Customer Support – click on the Contact entry on the Navigation Menu.

This will open a pre-addressed email for you to fill in and send to LIME.

Clicking the “My Usage” entry on the Navigation Menu will take you to a screen showing up to the last 30 days of usage on your account.

You can filter and order this information with the Filter button.

Note: This information is “static” in this release – and is not derived from your account. Also, detailed usage for Data is not available in Comverse therefore that toggle will be removed.

The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card – or transfer your balance around. Transfer balance subject to the same business rules as the USSD method.

The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.

Regardless of how you get here, you will see the categories of Add-On you can buy.



Click on an Add- On Category to see which individual Add-Ons you can purchase.



Click the Add-On to expose a Buy- Now Button. Clicking it takes you to a Confirmation Screen.



If you click “Buy Now”, your Add-On will be purchased and your Balance reduced.

Clicking the Balances section on the Home Screen will take you to different feature balance options – showing what you currently have left.

On this screen you will see your balance, a breakdown of your balances across added-on services (if you have any) and you have quick access to Top-Up and Buy Add-Ons.

Click the “Hamburger Button” to see your Navigation Menu which gives you the same options and also lets you transfer balance, check your usage, see software and app version information and reach out to Customer Support

You would have to login once the app is closed or if you do nothing in the app for ten minutes

Prepaid passwords must: Be between 6 and 30 characters long Contain at least one letter (a, b, c, ..., A, B, C, ...) Contain at least one digit (1, 2, 3, ...) Are case sensitive but do not require upper and lowercase



You can use the same password each time you register



Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered top register

Prepaid users – you must “register” to use the app You enter your phone number This connects the device and your phone number Multiple devices can manage the same phone number but each device needs to be registered independently



You must go through the registration process: If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone