Flow | Saint Vincent and the Grenadines | FAQ | svi1139730884 | prepaid-info

We know how important it is that you can make some phone calls even if you don't have any credit. So, with Gimme5, if you run out of credit we will loan you $5 until you are able to add credit back onto your account.

Simply text GM5 to 126 and $5 will be added. This $5 will be automatically deducted from your next top up.

Flow FAVES allows Flow prepaid customers to make unlimited calls and texts to their favorite five (5) Flow numbers locally at a fixed recurring charge weekly or monthly. The five numbers must be on-net to Flow landline or mobile number. Except in Antigua where only Flow Mobile Numbers can be in the FAVE LIST.

Two plans exist for Flow FAVES.

To get the 7 day plan text “FAVE7” to 145. To get the 30 day plan text “FAVE30” to 145.

The 7 Day plan costs EC $15 and the 30 day plan costs EC $45

The "Magic Minutes" is for only local Flow to Flow Mobile calls.

No. The promotion is available only to LIME prepaid subscribers.

Customer will be charge the standard LIME to LIME Mobile local rates after the FREE period.

Customers can qualify as many times as they would like to; once they make a call for the qualifying minutes or more. Free minutes are on a per call basis.

NO. Flow FAVES is only available as a prepaid mobile service.

Flow have a non reversal policy, but we encourage you to chat to one of our customer service team who may be able to help you. You can chat online or by using the "Contact Us" pages.

You can top up anything between EC$5 - EC$200 in one top up.

Checking your balance is easy and can be done on your handset. Simply dial *3733 and press send and follow the instructions. Calls to this number are free!

Adding an removing numbers is simple and is done via text.

To add a number text “FAVEA” + “7 digit Telephone number” to 145. If you wish to delete a number, text ‘FAVED (space)7 digit number’ to 145. There is a charge to delete numbers.

If you attempt to add a sixth number to LIME FAVEs then you will receive a text message advising you to remove a number before adding another.

If you are unsure of which numbers you have on your LIME FAVES then you can text FAVELIST to 145 and a message will be sent with your list of numbers.

Customers must have a minimum of $0.01 on their core/primary balance in order to use LIME FAVES. Except in Jamaica where the minimum balance is $1.00 JAM Dollar.

You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US

We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made.

If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.

All LIME Prepaid Mobile customers enjoy Call Waiting, Caller ID, Call Restrictions, Call Barring, Call Forwarding. Services also come with Text Messaging.

You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123, press SEND and follow the prompts to record your own greeting.

Accessing your voicemail is free and easy.

Dial *123 and press SEND.The voicemail will say "Welcome to your voice message centre, I will be helping you to set up your own personal mailbox".

Press 8, Then 7 and the voicemail will say "Enter 4-10 digits for your passcode". When you have finished press the #.

Voicemail will say "Remember your passcode for the next time that you log in" and you are done!