selfinstall | | Self Install

SELF INSTALLATION

Setting up your new Flow Modem is easy! Just follow this step-by-step guide and get on your way to faster broadband in no time.

SELECT YOUR MODEM

modem
router

WHAT'S IN THE BOX

Review the contents of your self install kit

modem

Flow Wi-Fi ARRIS 2482 Modem

adapter

Black PowerAdapter

cable

Yellow Ethernet Cable

WHAT'S IN THE BOX

Review the contents of your self install kit

router

Flow Wi-Fi ARRIS 2492 Modem

adapter

White PowerAdapter

cable

White Ethernet Cable

CONNECT THE CABLES

cable

Step 1

Connect the coaxial cable to the cable outlet in the wall and screw the other end into the Flow modem with the silver ending.

adapter

Step 2

Connect the power adapter into a power outlet and then into the Flow modem

cable

Step 3

Connect the Ethernet cable to your device and plug into one of the yellow ports on the back of the Flow modem

CONNECT THE CABLES

cable

Step 1

Connect the coaxial cable to the cable outlet in the wall and screw the other end into the Flow modem with the silver ending.

adapter

Step 2

Connect the power adapter into a power outlet and then into the Flow modem

cable

Step 3

Connect the Ethernet cable to your device and plug into one of the yellow ports on the back of the Flow modem

turn-on

Step 4

Turn on the FLOW modem. The switch is located just below the coaxial cable connector.

ACTIVATE YOUR SERVICES

Step 1

Log on to the activation portal at https://activate.discoverflow.co/

Step 2

Sign in by completing all the fields with your information, including your Order Number & Account Number. You will find both numbers in the welcome email we sent you earlier.

Step 3

From the main menu, select My Services and click ‘continue’ to start your service activation.

Step 4

Enter the 12-digit CM MAC number located at the bottom of your modem and click ‘continue’.

Step 5

Next, click ‘activate’ and that’s it. Your service will be activated shortly after completion of the above steps.

Activating your service is quick and easy with our activation portal.

Activate

FREQUENTLY ASKED QUESTIONS

The Technician will hand a self-installation kit to the customer at their door and exit the external premises.

please use the following steps to activate your service:

1. Log on to the activation portal at https://activate.discoverflow.co/

2. Sign in by completing all the fields with your information, including your Order Number & Account Number.
You will find both numbers in the welcome email we sent you earlier.

3. From the main menu, select My Services and click ‘continue’ to start your service activation.

4. Enter the 12-digit CM MAC number located at the bottom of your modem and click ‘continue’

5. Next, click ‘activate’ and that’s it. Your service will be activated shortly after completion of the above steps.

Please call us at 225-2273 and select option 3 , so we can help you through the activation process.
Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm

Existing customer - Your Billing cycle will continue as usual.

New customer – Billing will start once you activate the service. We encourage you log on to the activation portal to activate your service right away.

Upon installation, eight LEDs on the front of the modem will appear blinking one by one:

A Power LEDpower , down LEDwind ,up LEDtwo-wind online LEDblock , 2 Wi-Fi LEDswifi , and
2 telephone LEDscall .

Once the first 4 lights become solid, the modem is now ready for use the 2 Wi-Fi LEDs would flash once you
are connected to and using Wi-Fi.

The Telephone LEDs only light if you have Telephone service active, and they blink when the phone is in use.

FREQUENTLY ASKED QUESTIONS

The Technician will hand a self-installation kit to the customer at their door and exit the external premises.

please use the following steps to activate your service:

1. Log on to the activation portal at https://activate.discoverflow.co/

2. Sign in by completing all the fields with your information, including your Order Number & Account Number.
You will find both numbers in the welcome email we sent you earlier.

3. From the main menu, select My Services and click ‘continue’ to start your service activation.

4. Enter the 12-digit CM MAC number located at the bottom of your modem and click ‘continue’

5. Next, click ‘activate’ and that’s it. Your service will be activated shortly after completion of the above steps.

Please call us at 225-2273 and select option 3 , so we can help you through the activation process. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm

Existing customer - Your Billing cycle will continue as usual.

New customer – Billing will start once you activate the service. We encourage you log on to the activation portal to activate your service right away.

Upon installation, three LEDs on the front of the modem will appear blinking one by one:

a Wi-Fi symbolwifi-grey , two arrows indicating connectivityroll and a telephone LEDcall .

Once these lights become solid, after approximately 10 minutes they disappear and only the power LEDsome will remain lit, white if you have all services (data and voice), orange if you have data services only.

The modem is now ready for use.