SELF INSTALLATION
Setting up your new Flow Modem is easy! Just follow this step-by-step guide
and get on your way to faster broadband in no time.
SELECT YOUR MODEM
WHAT'S IN THE BOX
Review the contents of your self install kit
Flow Wi-Fi ARRIS
2482 Modem
Black Power
Adapter
Yellow Ethernet
Cable
WHAT'S IN THE BOX
Review the contents of your self install kit
Flow Wi-Fi ARRIS
2492 Modem
White Power
Adapter
White Ethernet
Cable
CONNECT THE CABLES
Step 1
Connect the coaxial cable to the cable outlet in the wall
and screw the other end into the Flow modem with the
silver ending.
Step 2
Connect the power adapter into a power outlet and
then into the Flow modem
Step 3
Connect the Ethernet cable to your device and plug into
one of the yellow ports on the back of the Flow modem
CONNECT THE CABLES
Step 1
Connect the coaxial cable to the cable outlet in the wall
and screw the other end into the Flow modem with the
silver ending.
Step 2
Connect the power adapter into a power outlet and
then into the Flow modem
Step 3
Connect the Ethernet cable to your device and plug into
one of the yellow ports on the back of the Flow modem
Step 4
Turn on the FLOW modem. The switch is located just
below the coaxial cable connector.
ACTIVATE YOUR SERVICES
Step 1
Log on to the activation portal at
https://activate.discoverflow.co/
Step 2
Sign in by completing all the fields with your information,
including your Order Number & Account Number. You will find
both numbers in the welcome email we sent you earlier.
Step 3
From the main menu, select My Services and click ‘continue’ to
start your service activation.
Step 4
Enter the 12-digit CM MAC number located at the bottom of
your modem and click ‘continue’.
Step 5
Next, click ‘activate’ and that’s it. Your service will be activated
shortly after completion of the above steps.
Activating your service is quick and easy with our activation portal.
ActivateFREQUENTLY ASKED QUESTIONS
Once the modem is plugged in, the modem comes on automatically
if the modem does not come on when plugged in, you can unplug the power cable from the wall outlet, plug it back into a different outlet, wait for it to start up as described in “How do I know if the modem is working?”. Wait a few minutes then try to establish a connection.
If the service is still not working after following the steps provided above, please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm
Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.
A Power LED
, down LED
,up LED
online LED
, 2 Wi-Fi LEDs , and
2 telephone LEDs
.
Once the first 4 lights become solid, the modem is now ready for use.
If the lights down LED ,up LED online LED LED, remain blinking, please call us at 225-2273 and select option 3 .
If successful, proceed to connect your devices. Look below your modem for you Network/SSID.
When you identify your Wi-Fi connection, enter your Wi-Fi password. Open a browser to verify connectivity
There is a sticker located at the bottom of your modem with your Network name and Password.
Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm
FREQUENTLY ASKED QUESTIONS
Once the modem is plugged in, and the power switch is on, the modem comes on automatically. If the modem
does not come on when plugged in;
- Check that the power switch is on. (This can be found below the cable connection.)
- If the switch is on, turn off the power switch, then turn it back on and try to re-establish connection, wait a
few minutes for the modem to start up, then try for a connection.
Alternatively, you can unplug the power cable from the wall outlet, plug it back into a different outlet, ensure
the power switch is on, wait for it to start up as described in “How do I know if the modem is working?”. Wait
a few minutes then try to establish a connection.
If the service is still not working after following the steps provided above, please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm
Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.
The Wi-Fi symbol , two arrows indicating connectivity
and a telephone LED
.
Once these lights become solid, after approximately 10 minutes they disappear and only the power LED
will remain lit, white if you have all services (data and voice), orange if you have data services only.
If the lights connection lights remain blinking, please call us at 225-2273 and select option 3.
If successful, proceed to connect your devices. Look below your modem for you Network/SSID.
When you identify your Wi-Fi connection, enter your Wi-Fi password. Open a browser to verify connectivity
There is a sticker located at the bottom of your modem with your Network name and Password.
Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm