Privacy Statement
’FLOW’ in this Privacy Statement refers to United Telecommunication Services N.V. and its subsidiaries. FLOW offers a broad range of services, including, but not limited to, fixed telephony, mobile telephony, internet services and TV. Due to the nature of our services, FLOW has access to personal data. FLOW ensures it processes your personal data in accordance with the applicable law and regulations. This Privacy Statement will help you understand what personal data FLOW collects and processes when you use our services and for what purposes. This Privacy Statement applies to all customers that entered into an agreement with FLOW regarding one or more of its services and/or products, as well as all users of FLOW’s website. FLOW reserves the right to amend the Privacy Statement at any time. The current version of this Privacy Statement will be published on the webpages of https://discoverflow.co/, each for the territory where FLOW provides its services. For any questions you may have on FLOW’s use of personal data please send an email to the FLOW Data Protection Officer (FlowPrivacy@cwc.com).
What data does FLOW process?
Personal data is all data that can be traced to individual natural persons.Personal data can be subdivided in user data, traffic data and location data.
User data
FLOW may ask you to provide user data such as, but not limited to, your name,
address, bank account number, email address, fixed and mobile telephone
number, fax number, Fun Miles number, ID number and birth date when you
sign up as a customer of FLOW. When you create an account on the FLOW
website, FLOW can also request you to provide a password and username.
This data will be processed by FLOW.
Traffic data
If you use your fixed or mobile telephone, other mobile device or use the
Internet, FLOW ‘carries’ your information. This data is referred to as traffic data
and is processed by FLOW. It concerns data related to for example the time
and duration of the use of a connection, the called number, surfing behavior on
the Internet and your IP address.
Location data
Our network detects your mobile device’s approximate location whenever it is
turned on. This location technology may be used by FLOW to provide location-based services to you such as for example applications for mobile telephony.
The data about your location is referred to as location data.
Why does FLOW process your data?
Services
FLOW processes your user, traffic and location data for a variety of business
purposes, including but not limited to deliver the services, invoice for the
services and products, respond to malfunctions or complaints, make internal
strategic plans on current and future offers and verify your identity and
creditworthiness. Without processing this data FLOW would not be able to
provide its services. We may disclose personal information to third parties who
complete transactions or perform services on our behalf (for example billing,
shipping, customer service and marketing) or transfers related to your service
(for example number portability). We typically restrict by contract the manner in
which these third parties may use and disclose personal information about you
without your consent. Your personal information may be disclosed when the
use of our services allow you to take advantage of services and products
offered by other companies. For example, if you are roaming on the network of
another carrier, your wireless telephone number, the numbers you dial, and
other information about your usage will be available to that carrier to facilitate
that service.
Marketing research, marketing and sales activities
FLOW processes your user, traffic and location data for marketing research and
marketing and sales activities (even after termination of the agreement). Your
data may be processed in order to provide you with offers from FLOW in writing,
by telephone or electronically (including via SMS and e-mail). FLOW may
provide personal data to third parties for marketing research and sales
activities. FLOW wants to provide you with meaningful choices regarding our
marketing communications and you may choose to limit or opt-out of certain
electronic communications from FLOW at any time. While you may elect not to
receive marketing information from FLOW, if you subscribe to our services or
buy our products, you will continue to receive invoices, customer-service and
transactional notices, and similar communications. Not all marketing
communications you receive on your device are sent or authorized by FLOW.
When you provide your mobile number or other contact information to others,
you may receive unwanted calls, text messages, or e-mails on your device.
Legal obligations
Pursuant to the law, FLOW could be obliged to store your user, traffic and
location data and in some cases provide it to third parties such as for example
in the event of a criminal investigation when data has to be provided to the
competent authorities or when FLOW has to provide personal data to the
regulator pursuant to the operating license.
Telephone directory, subscriber information
FLOW processes your user data for publishing (electronic or otherwise)
telephone directories and providing subscriber information. This so-called
directory information may be provided to third parties who make available such
directories and subscriber information services.
Billing purposes
FLOW processes your traffic data, location data and user data to invoice for the
delivered services. On the specification of the invoice the date, time and number
called will be visible.
Collection purposes
FLOW may process your user data and traffic data and provide it to third parties
for collection purposes in the event you do not comply with your payment
obligations.
Limitation of usage
FLOW processes your traffic data in order to monitor your usage. FLOW is
entitled to limit your usage of the services if it ascertains the usage is exorbitant.
FLOW strives to inform you of its intention to limit your usage in advance.
Number information
FLOW processes your number information in order to be able to provide its
services over its network and other providers networks.
Third party applications
When you install third-party applications (for example, programs, widgets, etc.)
on your device, you may give your consent for the third party to access certain
information you have stored on your device (for example your contact list). You
may also give your consent for the third party to access information stored on
FLOW’s network to facilitate the application’s functions (for example, you may
consent to third party access to your location data). In either case, the manner
in which such third-parties may use, share, or disclose such information is
governed by their terms and conditions and their own privacy policy. FLOW
ensures it processes your personal data in accordance with the applicable law
and regulations it shall take all appropriate measures to secure this data. Your
personal data will not be kept longer than required and/or permitted by law or
necessary for business purposes.