We are facing an unprecedented situation with the Coronavirus. Developments are rapidly occurring. Decisions are being made in real-time that affect our colleagues, our families and our communities.
One thing that remains consistent and is critical in these moments is the ability for you to communicate with one another, connect with your loved ones, and conduct your business as best as possible in these challenging times. We understand that the products and services we deliver to you are absolutely essential. We need to be here for you and for our communities now more than ever. We know you are relying on us to stay connected
We are committed to ensure you stay connected. Committed to serve hospitals, online schooling and to keep our governments online. We are helping families connect with one another to check if everyone is safe. We will continue to serve our small businesses who are relying on us to make sure they can process transactions. We are committed to ensure you stay connected in this time more than ever.
Flow’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. In addition, Flow is operating in accordance with guidance from local government and public health authorities. Of course, the health and welfare of both our employees and you remain a priority. We have put in place many virus-mitigating actions which result in a reduction of potential transmission. We have extensive online collaboration capabilities for you to communicate with each us. We are working tirelessly to help everyone stay safe while at the same time continuing to serve you.
Please see below measures we are taking to help you stay connected and some more information on how you can contact us and stay connected.
Health and safety:
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. We have taken additional actions:
- We have increased our store and office cleaning to 3x times a day.
- We are frequently cleaning doors, counters and other high frequency touch areas.
- We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes.
- And we are following all Ministry of Health and World Health Organization guidelines as they evolve.
Customer Service & Stores:
We have many remote services solutions ready for you allowing you to work from home and avoid crowded areas.
Our customer call service team is there for you to help and we will be there for you 24/7 so you can:
- Order new services you may need at this time.
- Check your account status.
- Pay Your Bills
- Inform us of any service disruptions.
- And much more information and services at your fingertips.
- Call us at 223-FLOW (3569) or at discoverflow.co/trinidad/chat
- Finds us online at discoverflow.co/trinidad
Adjustment in Retail Store Operations
Please note we have adjusted our retail operations to comply with the guidelines provided by both the Government and the Ministry of Health to limit the spread of the coronavirus (COVID-19).
At this time, our retail stores will be providing reduced services, facilitating cash and kiosk payments ONLY.
We have also adjusted our operating hours as follows:
Port-of-Spain, Chaguanas and San Fernando Retail Store Operating Hours:
Monday – Friday: 8:00am to 2:00pm
Saturday: 8:00am to 1:00pm
Trincity Retail Store Operating Hours:
Monday – Saturday: 9:00am to 3:00pm
Importantly, we ask you to utilize the various alternative payment options available:
- Online credit card payments
- Sure Pay (11 locations)
- VIA outlets nationwide
- Western Union (Bill Express)
- Yooz (mobile payment)
- First Citizens Bank Limited
- RBC Royal Bank
Of notice: Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
Keeping our network up:
Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at times some slow down when we reach our limits. We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.