Privacy Policy | Flow

Privacy Policy

FLOW respects the privacy of its customer and takes seriously its responsibilities to safeguard the privacy and security of your personal information, including financial information disclosed by you.


Your supplying us with your personal information will be an indication of your consent to FLOW’s use of the personal information collected through or in connection with this website in accordance with this privacy policy.

This Privacy Policy applies to personal information that FLOW collects, handles, processes and maintains in dealing with its customers. From time to time FLOW may update its Privacy Policy. Changes will be communicated via our website:


Personal data

Personal data is defined as any information that allows you to be identified. This includes details of your name, address, telephone number, email address, fax number, date of birth and account information.


Collection and use of personal data

FLOW will collect personal data from you through the use of registration and application forms, direct personal contact (for example, in person, over the telephone and via email). Unless required by law to comply with a governmental agency or court orders or to prevent a crime (including fraud), FLOW will only use your personal data where it is necessary to do so in its dealings with you, e.g. for the provision of services, providing customer support, or where it has your consent.

Where FLOW requires that you provide us with confidential information such as credit card, charge cards or other electronic or digital modes of payment we use technologically secure electronic systems. Where deemed appropriate, as in the case of financial transactions with Flow, Flow will encrypt communication sessions using Secure Socket Layer encryption technology to ensure personal and financial information is secured as it travels over the Internet. Flow uses a minimum 128 bit encryption key, which is the minimum international standard required for protecting the users communication and data while transmitting on our website.


Direct Marketing

FLOW will only use your personal data for direct marketing, such as the provision of offers, and customer surveys for FLOW and, based on your consent. To the extent necessary FLOW may use your personal data in its dealings with selected business partners and third party suppliers who we engage as service providers.

FLOW will only use your personal data in a way that is fair and lawful. FLOW will not sell, or trade your personal information.

Consent to use your personal data in direct marketing will be requested at the point of collection where you will be requested to elect the type of media via which this material should be provided (for example, by post, e-mail, telephone, fax or SMS). If, at any stage, you object to FLOW's use of your personal data for direct marketing or to the media in which such material is being sent, you may choose to unsubscribe to the receipt of the information or select a new medium.



A "cookie" is information that a website puts on your hard drive so that it can remember pieces of information about you when you next visit the website or a related website. FLOW may use cookies to record personal data about you when you use its website in order to facilitate your future activities. Unless otherwise notified by FLOW, FLOW will not use personal data sent in a cookie for marketing purposes and will not share this personal data with third parties. If you prefer not to receive cookies from FLOW's website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse cookies by turning them off in your browser but this may impair your experience of FLOW's website.


Storage of personal data

As FLOW is part of an international group of companies operating globally we may store your personal data in your home country and/or other FLOW companies and carefully selected business partners and third party suppliers in other countries The laws of these other countries may not be the same as the laws regulating the use and transfer of personal data in your home country. Every FLOW employee around the world is obliged to comply with FLOW's comprehensive data protection compliance policies, including this Privacy Policy, and therefore FLOW is confident that it is able to protect the security and confidentiality of your personal data and provide you with an adequate level of protection in each of the FLOW offices in each of the countries to which your personal data is transferred.



FLOW has in place appropriate technical and organisational security measures to prevent unauthorized or unlawful disclosure or access to or, accidental or unlawful loss of or destruction, or alteration or other damage to your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected. Your securely held personal data will only be accessible by select authorised members of staff within FLOW.


Retention of personal data

FLOW will only keep your personal data for as long as we are either required to by law, or as is relevant for the purposes for which it was collected. During this period, you may contact the FLOW Data Protection Officer in your country at any time if you would like to see details of the personal data that we hold about you, details (available to FLOW) as to the source of that personal data, the purposes for which your personal data are being used, details of the parties with whom we may share your personal data or to ask us to correct, update, supplement or delete this personal data.



The Head of Regulatory has the responsibility to ensure compliance with this Privacy Policy. If you have a question or complaint regarding this privacy policy please contact:


If your complaint is still unable to be amicably resolved, it will be escalated.

Any finding of misuse of your personal data by FLOW shall be remedied as soon as reasonably possible.