Flow | Trinidad & Tobago | faq | 2

We are determined to provide customers with the latest cutting-edge products and services at competitive value. Over the next few months, we will roll out exciting quad-play offerings, with bundles and features to best meet your needs. We will inform you of all the exciting options as they develop.

Customer service numbers for Flow will remain to the same. An up-to-date listing of all customer service numbers is posted on our website.

You can pay/purchase your bills/products the same way you normally do. Over the next few months we will actively communicate any changes to you as we plan the integration of our retail operations. We also encourage customers to enroll in online billing in order to enjoy a simple billing experience that's great for the environment.

Together we are stronger and are committed to offering a leading customer experience. The proposed merger will enable us to provide better products, value, and service. We believe that our customers will be better off with the combined company.

Your current service provider will stay the same as we plan the transition into a new company. We will proactively communicate any changes well ahead of time.

We expect service disruptions to be minimal as we plan the transition of our customers to upgraded networks. With our combined strengths, our focus will continue to be on our customers to provide even better network service and product offerings.

We are combining the strengths of our organizations to provide better network service and product offerings.

As a stronger company with combined resources, we will continue to invest in our infrastructure to improve the reliability and reach of our service. Customers will have access to a leading quad-play offering (enhanced internet, landline, and mobile service with even more features, and more options and better value video services).

We will be able to launch exciting new products and many more enhancements to your broadband experience. With our combined products and services, customers will be also able to access new, attractive bundled offers as we introduce them to the markets.

We will also be able to strengthen our investments in communities and social programmes to ensure we partner with you to build stronger communities and countries.

After completion of the proposed merger, we will combine the strengths of both organizations to serve you better. As a stronger, faster, and smarter company, we will be able to provide you with a broader range of products and services at value with the highest levels of service.

Flow has upgraded our My Account service, to offer you even more ways to manage your account. With My Account you can review your bill history, view details of your monthly telephone calls, pay your bill and view your payment history and lots more.

Due to this upgrade you will need to re-register for My Account.



My Account is a platform which allows customers to manage their Accounts online. With My Account you can:

1. Review Account details (Name and Account number)
2. Review, download and print bills
3. Review itemized call details
4. View payments made to your Account
5. Review existing, pending and cancelled services and packages
6. Review historical information on your Account, including order history, fault history and log in history.

Bill View is a free service that lets you check your Flow bill right on your TV any time you like. Your phone charges are updated every 24 hours, and your Pay Per View selections are updated within several days of purchase. To check your Bill View, just follow the steps below.

1. Use your remote control to enter channel 905 via the onscreen guide.
2. To view your Flow bill, press SELECT/OK on your remote control. You’ll be prompted to enter your PIN.
3. Enter

When you make a payment, partial or total, that payment will be applied to your outstanding TV balance first. Once your TV balance is covered, the remainder of your payment will be applied to your Phone and Internet balances.

We want to make it as convenient and easy as possible for you to pay your Flow bill. That’s why we accept a number of different payment methods.

Please remember to include your name and Flow subscriber account number on the back of your cheque and attach your bill to the cheque. You can find your account number on the top right-hand side of your bill next to the words ‘Statement/Invoice.’ Make your cheques payable to Columbus Communications Trinidad Limited. Please note that Flow reserves the right to refuse cheque payments from subscribers who have a history of having cheques dishonoured by their banks. If you’re paying by cheque at a Customer Care Retail Centre, please place it in the drop-box in the lobby.

Automatic credit card payments
You can have your Flow total charged directly and automatically to your credit card each month. To set this up, visit any Flow Customer Care Retail Centre or call us today at 223-FLOW (3569)

Direct debit
If you have an account with Scotiabank or RBC Royal Bank, you can debit your account directly at any of their branches.

For your safety and protection, we recommend that you do NOT mail cash.

Depending on how you paid your bill, there can be a bit of a lag between payment and the time it shows up on your bill. For instance, if you pay at a bank or through the mail, it can take up to 10 business days to credit your account, and payments through VIA can take three business days.

The invoice period at Flow runs from the first of the month, for a complete month. When your installation is done in the middle of the month, your first invoice will contain the remaining days of the previous month plus the new amount for the coming month. We advise you to pay the remaining days of the first month after installation a couple of days after the install was done.

With VOD, you can purchase and watch content at any given time. You get a 12-hour window to watch the content whenever and as often as you like. With PPV, you purchase content to watch during a time period scheduled by Flow.

At the moment, this service is only available to digital TV subscribers. If your area has not yet been converted to digital, then you won’t have access to PPV.

The easiest way to prevent unauthorized purchases is by making sure that your PIN remains confidential. It’s also a great idea to change your PIN every other month.

Purchasing a movie is the same as setting an event timer. If the set top is on, it will change to the purchase channel once the event starts.

No, unfortunately, you can’t because the IPG only holds seven days of information.