Discoverflow | Trinidad | FAQ | faq

• Navigate to My Accounts and Services in Flow ID after logging in
• Click on the dropdown and choose link account
• Enter the country and your account number
• Press submits. A dialog will open asking you a challenge question, on what your last bill amount is.
• Enter your last bill amount and choose submit. Your account is now linked to your Flow ID
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Flow ID gives you the option to change your email address.
• Log into Flow ID web portal and navigate to the My Profile page
• Select the update username option. In the dialog, enter the new email address that you would like to use
• An email will be sent to that new email address
• Log into your email to get the verification code
• Enter the verification code in Flow ID
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Never miss the beginning of a show. Play from the beginning allows the user to start watching LTV content from the start of the program if the user has missed the start of the show.
• Log into Flow toGo web portal or mobile app and navigate to the TV page
• In the currently playing column, select the content that you would like to watch.
• Playback should begin of the live stream. If it does not then press the play button
• Under the Viewing area note the option to Play from the beginning. Select it
• The playback should now start from the beginning of the program
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Catch up TV allows the user to watch LTV content that is in the past, without recording it to PVR.
• Log into Flow toGo web portal or mobile app and navigate to the TV page
• Scroll the EPG guide to the right to see previously played content and select the content you would like to play
• Playback should begin. If it does not then press the play button
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• The Play On TV function allows you to select and start playback of content from your mobile device or PC to a selected STB
• Log into Flow toGo web portal or mobile app and navigate to the remote control.
• Play on TV assumes that your STB is on. If it is not then you can use the remote to turn on the STB
• From the app select the content that you would like to play and Select Play on TV
• The content should play back on the STB and not in the app
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• The follow me function allows the portability of your VOD content from STB to mobile and PC devices
• Log into Flow toGo web portal or mobile app and navigate to the remote control.
• Follow me assumes that you are currently watching VOD content
• Select the STB that is playing the content you want to switch to your mobile device
• Select the Follow Me button. Playback should stop on the STB and start playing back on in your app
• Please note that only content that is not restricted for playout on your device (Content Restriction) will be able to play back
• Currently this functionality is limited to VOD content
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Sometimes the synchronization with the STBS can take a few minutes
• Log out of the application and then login again using the web at www.flowtogo.co
• Navigate to the Remote Control page and verify if your STBs can now be seen
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Login to Flow ToGo app either mobile or web
• Navigate in the app to the remote control page
• From the drop down menu choose the STB you would like to control
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1-800-804-2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Follow the Reset your password" procedure again
• Be sure to use the most recent "reset password link" contained in the email you will receive from Flow ID.
• If that does not work, wait 30 minutes and try again the "password reset procedure" again.
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1-800-804-2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

If you are trying to change your password from the web client:

• Visit http://www.flowid.co Select "Forgot Password?"
• Enter your login email address in the dialog box that pops-up
• An email from "Flow Registration" will be sent to your email address
• Click on the "password reset link" Follow the instructions on how to reset your password.

If you are trying to change your password from your device, please ensure that you are:

• Connected to the Internet via Wi-Fi or cellular data network
• You are the administrator, and currently logged into Flow ToGo with your credentials
• Go to the Menu, Select User Profile, and the your profile
• You will first be prompted to enter your login (current) password
• Then you will be prompted to enter a new password and verify that password.

If you still have not received the Welcome email, delete the sub profile and start again. Be sure you have entered a valid email address.