Discoverflow | Trinidad | FAQ | faq

Once you enable Wi-Fi on your device, the “Flow Wi-Fi” network will appear in the list of available networks. It will only be visible in locations that have access to Flow Wi-Fi.

Nope! We want you to love your bundle choice, so you can switch between bundle packages at any time without penalty.

It's all about you and the way you enjoy Flow TV. That's why we're improving our TV features and menu to enhance your viewing experience.

What's up next

With the new extended programming bar at the bottom of your screen, all you need to know about the next show is one glance away.

Stay in control

Missed a key scene or simply want to pick up where you left off? Now you can easily rewind or fast-forward 30 seconds by using your remote's left or right buttons. This feature works for on demand, live TV and recordings. (Please note you cannot fast-forward live TV.)

WITHIN FLOW ON DEMAND, FIND WHAT YOU WANT FASTER!

With improvements to its unique user-interface, Flow on Demand is destined to keep you easily entertained!

We've moved "recently watched" to the first selected folder. Divided "TV series" into "TV channels" and "TV shows"; and even given HBO and FOX their own individual folders.

All this and more to help you watch your TV seamlessly!

SMALL TWEAKS, BIG DIFFERENCES!

Navigate with ease: Took a sneak peek at upcoming shows in your TV guide? Good news! Your TV guide will now automatically take you back to today's programming when you navigate to another channel.

Find it faster: We've improved and consolidated some features to make it easier and quicker for you to enjoy your TV.

• Find all radio related functions in one single menu
• Access the USB feature directly from the configuration menu
• Utilize the exit button to consistently go back one step from any location in the main menu
• Chose a channel not currently available? We'll automatically take you to the next available channel

Plus, Flow TV remembers your parental pin while you're on the parental control menu for up to 15 minutes; so, you won't have to enter it again and again.

EFFICIENT & SMART

Say goodbye to the features you don't need. We've removed the non-active messaging and caller ID setting so you won't have to worry about a thing.

We'd like to remind you that bill payments are due by the last day of each month. You can save yourself the late charges, avoid the hassle of disconnection, and the added expense of reconnection by getting payments in on time.

Home

Automatic credit card payments

You can have your Flow total charged directly and automatically to your credit card each month. To set this up, visit any Flow Customer Care Retail Centre or call us today at 223-FLOW (3569).

Online credit card payments
My Account is an online portal that allows you to manage your Flow account. It allows you to review your bill history up to 12 months and you can even pay your bill with the use of a credit card. Click here to get started.

In Person

Sure Pay

Flow has teamed up with Sure Pay to give you another convenient option for paying your bill. No bill necessary, but please have your account number at hand. Just come to any of these Hi-Lo locations.

• St. Ann's
• Arima
• French Street
• St. Augustine
• Diego Martin
• Chaguanas
• Westmoorings
• Marabella
• Marava Point
• Fortin Alyce
• Glen Gulf City

VIA
You can also pay your Flow bill at all VIA outlets nationwide. You don’t even need to have your bill with you, but please have your account number at hand.

Western Union (Bill Express)
Bring your Flow bill with you to make a payment at any Western Union (Bill Express) location across the country.

Yooz (mobile payment)
Pay your bill from your mobile phone using your Republic Bank OneCard or a credit card from ANY bank. Simply dial *190#*190# to pay your bill anytime, anywhere. Visit www.yooz.tt to find out more.

Flow Customer Care Retail Centres

You can visit our Customer Care Retail Centres to pay your Flow bill in person. You can use cheque, Visa, MasterCard or LINX payments.

• Ground Floor, Nicholas Towers, Independence Square, Port of Spain
• 12 Eastern Main Road, Tacarigua
• 115 Endeavour Connector Road, Chaguanas
• Ground Floor, 28 Keate Street, San Fernando
• Shops of Arima, 51 - 59 Tumpuna Rd., Arima

Bank Locations

Please visit any of the banks below to pay your Flow bill in person. You can pay using direct debit from your Scotiabank or RBC bank accounts. Please bring your bill with you.

First Citizens Bank Limited
Click here for a list of branch locations.

RBC Royal Bank
Click here for a list of branch locations.

Scotiabank
Click here for a list of branch locations.

• Navigate to My Accounts and Services in Flow ID after logging in
• Click on the dropdown and choose link account
• Enter the country and your account number
• Press submits. A dialog will open asking you a challenge question, on what your last bill amount is.
• Enter your last bill amount and choose submit. Your account is now linked to your Flow ID
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Flow ID gives you the option to change your email address.
• Log into Flow ID web portal and navigate to the My Profile page
• Select the update username option. In the dialog, enter the new email address that you would like to use
• An email will be sent to that new email address
• Log into your email to get the verification code
• Enter the verification code in Flow ID
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Never miss the beginning of a show. Play from the beginning allows the user to start watching LTV content from the start of the program if the user has missed the start of the show.
• Log into Flow toGo web portal or mobile app and navigate to the TV page
• In the currently playing column, select the content that you would like to watch.
• Playback should begin of the live stream. If it does not then press the play button
• Under the Viewing area note the option to Play from the beginning. Select it
• The playback should now start from the beginning of the program
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Catch up TV allows the user to watch LTV content that is in the past, without recording it to PVR.
• Log into Flow toGo web portal or mobile app and navigate to the TV page
• Scroll the EPG guide to the right to see previously played content and select the content you would like to play
• Playback should begin. If it does not then press the play button
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• The Play On TV function allows you to select and start playback of content from your mobile device or PC to a selected STB
• Log into Flow toGo web portal or mobile app and navigate to the remote control.
• Play on TV assumes that your STB is on. If it is not then you can use the remote to turn on the STB
• From the app select the content that you would like to play and Select Play on TV
• The content should play back on the STB and not in the app
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• The follow me function allows the portability of your VOD content from STB to mobile and PC devices
• Log into Flow toGo web portal or mobile app and navigate to the remote control.
• Follow me assumes that you are currently watching VOD content
• Select the STB that is playing the content you want to switch to your mobile device
• Select the Follow Me button. Playback should stop on the STB and start playing back on in your app
• Please note that only content that is not restricted for playout on your device (Content Restriction) will be able to play back
• Currently this functionality is limited to VOD content
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Sometimes the synchronization with the STBS can take a few minutes
• Log out of the application and then login again using the web at www.flowtogo.co
• Navigate to the Remote Control page and verify if your STBs can now be seen
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1‑800‑804‑2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

• Login to Flow ToGo app either mobile or web
• Navigate in the app to the remote control page
• From the drop down menu choose the STB you would like to control
• If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
  • 1-800-804-2994 in Jamaica or Barbados.
  • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.