Discoverflow | Trinidad | FAQ | apps

I am a new TV customer, how can I link my account?

  • Navigate to My Accounts and Services in Flow ID after logging in
  • Click on the dropdown and choose link account
  • Enter the country and your account number
  • Press submits. A dialog will open asking you a challenge question, on what your last bill amount is.
  • Enter your last bill amount and choose submit. Your account is now linked to your Flow ID
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
    • 1‑800‑804‑2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

Why am I not able to rent a movie from the On Demand library?

The movies that are available for viewing are those where Flow has successfully negotiated mobile viewing rights. Flow is currently negotiating with its many content providers for the rights to rent movie titles on the Flow ToGo app. As more rights agreements with content providers become finalized, Flow will be updating the Flow ToGo app accordingly.

Will the recordings hours made with the Flow ToGo app count towards their storage quota from s customer's home Set Top Box or will there be additional storage hours provided?

The storage quota from a customer's home Set Top Box and their Flow ToGo app are the same. Recordings made from the Flow ToGo app will count towards your overall storage quota.

I recorded a program using the Flow ToGo app but I when I try and view the recording it says that the recording is not available on my device?

You can only watch recording for those channels that are available for viewing on Flow ToGo and that are part of your subscription package. Also, even if you can record the program on your device, you may not be able to play it on your device due to device content restrictions.

When I try and play a channel I get the message "This channel is not part of your subscription." Is there something wrong with my account?

No, there is nothing wrong with your account. The channel that are you are trying to view is not part of your TV subscription. If you would like to add that TV channel to your subscription, please call Flow Customer Service at 1‑800‑804‑2994.

I am logged into Flow ToGo and I don't see TV Electronic Program Guide (EPG) information.

If you can't see any Electronic Program Guide (EPG) information, please check the following:

  • That you are connected to either Wi-Fi or the Cellular network
  • You currently logged into Flow ToGo.
    • To check, log out and then login again.
  • That you have accessed the TV feature of the Flow ToGo application.
    • To check press menu icon (three bars) at the top right of the screen and then select "TV" in the Entertainment section.
  • If you cannot see the EPG please, please complete the email support form on this page or contact Flow Customer Service at 1‑800‑804‑2994.

I am having difficulty viewing a television channel.

If you can't view any television channels, please check the following:

  • That you are connected to either Wi-Fi or the Cellular network
  • You currently logged into Flow ToGo. To check, log out and then login again.
  • Scroll down the Electronic Program Guide to Channel 100 (Flow TV) and select Watch Channel. If this program plays then you can watch Television.

Installation of the Flow ToGo app is blocked on my Android device, what should I do?

To unblock the installation, navigate to settings > security > unknown sources menu.

Installation of Silverlight on my computer does not seem to be working?

If the downloaded package from www.flowtogo.co is failing to install, please navigate to https://www.microsoft.com/getsilverlight/Get-started/Install/Default.aspx to directly install Silverlight from the Microsoft website. After installation on a computer, you may need to restart your browser for the change to take effect. If that does not work, try restarting your computer and re-try the installation. Ensure that pop-ups are allowed for web-app.flowtogo.co.

Installation of the Flow ToGo App fails on my mobile device?

If the Flow ToGo app does not download, check the following and try and download again:

  • There may be insufficient space on your device to install the app. You will need to delete or clean up files, and applications to make additional room.
  • For Android devices, you need to authorize the app to have access to the list of device features requested for a successful installation.