Discoverflow | Trinidad | FAQ | notifications

Dear Valued Customer,

Effective 1st April 2020, we will be adding the following channels to your TV Essential package:

Discovery Kids (Ch# 201)
TNT International (Ch# 233)

TNT International and Discovery Kids offer great and exciting content such as Blockbuster movies and kids favourites like 44 Cats, Peppa Pig, Super Monsters and much more!

At Flow we are committed to providing the best viewing experience and often assess programming to ensure we continue delivering the best value for you to enjoy.

If you would like to add an additional TV package, please contact our Customer Care Centre at 223-FLOW (3569) to speak with a Flow representative.

Thank you for being a valued Flow Customer.

Sincerely,
The Flow team

Dear Valued Customers and Partners,

We are facing an unprecedented situation with the Coronavirus. Developments are rapidly occurring. Decisions are being made in real-time that affect our colleagues, our families and our communities.

One thing that remains consistent and is critical in these moments is the ability for you to communicate with one another, connect with your loved ones, and conduct your business as best as possible in these challenging times. We understand that the products and services we deliver to you are absolutely essential. We need to be here for you and for our communities now more than ever. We know you are relying on us to stay connected.

We are committed to ensure you stay connected. Committed to serve hospitals, online schooling and to keep our governments online. We are helping families connect with one another to check if everyone is safe. We will continue to serve our small businesses who are relying on us to make sure they can process transactions. We are committed to ensure you stay connected in this time more than ever.

Flow’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. In addition, Flow is operating in accordance with guidance from local government and public health authorities. Of course, the health and welfare of both our employees and you remain a priority. We have put in place many virus-mitigating actions which result in a reduction of potential transmission. We have extensive online collaboration capabilities for you to communicate with each us. We are working tirelessly to help everyone stay safe while at the same time continuing to serve you.

Please see below measures we are taking to help you stay connected and some more information on how you can contact us and stay connected.

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. We have taken additional actions:

  • We have increased our store and office cleaning to 3x times a day.
  • We are frequently cleaning doors, counters and other high frequency touch areas.
  • We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes.
  • And we are following all Ministry of Health and World Health Organization guidelines as they evolve.

Customer Service & Stores:

We have many remote services solutions ready for you allowing you to work from home and avoid crowded areas.

Our customer call service team is there for you to help and we will be there for you 24/7 so you can:

Adjustment in Retail Store Operations

Please note we have adjusted our retail operations to comply with the guidelines provided by both the Government and the Ministry of Health to limit the spread of the coronavirus (COVID-19).

At this time, our retail stores will be providing reduced services, facilitating cash and kiosk payments ONLY.

We have also adjusted our operating hours as follows:

Port-of-Spain, Chaguanas and San Fernando Retail Store Operating Hours:

Monday – Friday: 8:00am to 2:00pm
Saturday: 8:00am to 1:00pm

Trincity Retail Store Operating Hours:

Monday – Friday: 9:00am to 2:00pm
Saturday: 9:00am to 2:00pm

Importantly, we ask you to utilize the various alternative payment options available:

  • Online credit card payments
  • Sure Pay (11 locations)
  • VIA outlets nationwide
  • Western Union (Bill Express)
  • Yooz (mobile payment)
  • First Citizens Bank Limited
  • RBC Royal Bank
  • Scotiabank

Of notice: Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask for your understanding.

Keeping our network up

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at times some slow down when we reach our limits. We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

We are by your side, keeping you connected.

Effective March 1st 2020, there will be some channel changes made to our TV Lineups as follows:

EVO TV Packages

TV Essential:

  • Aapka Colors will no longer be available and will be replaced by Star Plus (Ch #118)

TV Plus:

  • Two (2) new channels, Zee World (Ch #206) and Star Gold (Ch #207), will be added to this package
  • Aapka Colors will no longer be available and will be replaced by Star Plus (Ch #118)
  • Star Bharat (Ch #208) will no longer be available

TV Max & TV Watch All:

  • A new channel Zee World (Ch #206) will be added to this package
  • Aapka Colors will no longer be available and will be replaced by Star Plus (Ch #118)
  • Star Bharat (Ch #208), Rishtey Americas (Ch #330) and MTV India (Ch #331) will no longer be available
  • The channel number for Star Gold will change from (Ch #332) to (Ch #207)

Flow Ultra:

  • A new channel Star Gold (Ch #207) will be added to this package
  • Aapka Colors will no longer be available and will be replaced by Star Plus (Ch #118)
  • Star Bharat (Ch #208) will no longer be available

Flow Ultra World optional package:

  • The channel number for Star Gold will change from (Ch #332) to (Ch #207)
  • Rishtey Americas (Ch #330) will no longer be available and will be replaced by Zee World (Ch #206)

Flow Ultra Music optional package:

  • MTV India (Ch #331) will no longer be available.

Digital TV Packages

Starter Pack:

  • Aapka Colours (Ch #80) will no longer be available and will be replaced by Star Plus (Ch #88)

Basic TV:

  • Aapka Colors (Ch #80) and Star Bharat (Ch #89) will no longer be available

Effective January 1st, 2020 our Bundle packages which were introduced over 2 years ago will have the below price changes:

 
Bundles/Packages Current Price(VI)New Price (VI)
Season Saver$299.00$314.00
Flow 65$299.00$314.00
My Bundle Plus (1 YR contract)$469.99$495.00
My Bundle Plus (2 YR contract)$449.99$470.00
My Bundle (1 YR contract)$344.99$362.00
My Bundle (2 YR contract)$329.99$347.00

 

Got any additional questions? We are happy to help!