Discoverflow | Trinidad | FAQ | Page 2 | tv

With VOD, you can purchase and watch content at any given time. You get a 12-hour window to watch the content whenever and as often as you like. With PPV, you purchase content to watch during a time period scheduled by Flow.

At the moment, this service is only available to digital TV subscribers. If your area has not yet been converted to digital, then you won’t have access to PPV.

The easiest way to prevent unauthorized purchases is by making sure that your PIN remains confidential. It’s also a great idea to change your PIN every other month.

Purchasing a movie is the same as setting an event timer. If the set top is on, it will change to the purchase channel once the event starts.

No, unfortunately, you can’t because the IPG only holds seven days of information.

When you go to your IPG, the price of the content is displayed right next to the purchase option.

Special Events 355-357
Adult (6 channels)
Xtasy (12-hour block) 401
Ten Real (12-hour block) 402
Juicy (12-hour block) 403
Playboy (12-hour block) 404
Heat (12-hour block) 405
Xpose (12-hour block) 406

The charges for your orders will appear on your bill just as with your internet charges along with your regular video subscription.

Yes, you will be billed for the movie whether or not you look at it. Flow only sees that the purchase has been made, not that the content has been watched.

Coming into the office is not necessary. Flow has made it easier for you. You can use your remote control to purchase your events and movies. However, if you’re having problems ordering your movie, we would be more than happy to help you in person or over the phone.

Got any additional questions? We are happy to help!


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