Discoverflow | Trinidad | FAQ | Page 2 | faq

  • Follow the Reset your password" procedure again
  • Be sure to use the most recent "reset password link" contained in the email you will receive from Flow ID.
  • If that does not work, wait 30 minutes and try again the "password reset procedure" again.
  • If you have difficulty please contact Flow Customer Care at the below numbers or alternately contact us via online chat at www.discoverflow.co/[country] under the Support Section.
    • 1-800-804-2994 in Jamaica or Barbados.
    • 223‑Flow (Trinidad) or 877‑Flow(3569) from a landline.

If you are trying to change your password from the web client:

  • Visit http://www.flowid.co Select "Forgot Password?"
  • Enter your login email address in the dialog box that pops-up
  • An email from "Flow Registration" will be sent to your email address
  • Click on the "password reset link" Follow the instructions on how to reset your password.

If you are trying to change your password from your device, please ensure that you are:

  • Connected to the Internet via Wi-Fi or cellular data network
  • You are the administrator, and currently logged into Flow ToGo with your credentials
  • Go to the Menu, Select User Profile, and the your profile
  • You will first be prompted to enter your login (current) password
  • Then you will be prompted to enter a new password and verify that password.
Notification or Welcome emails are normally instantaneous, however, depending on your email service this could take anywhere from 30 seconds to 15 minutes.
Note: be sure to check your junk folder for an email entitled Flow ToGo Registration in case the email was filtered improperly.

If you still have not received the Welcome email, delete the sub profile and start again. Be sure you have entered a valid email address.

Yes, a 1-year or 2-year agreement is required with all of our bundles.

Flow bundles make it easy to get everything you want and save — with TV, Internet and home phone in one handy package that costs less than getting them separately. It's all on one bill, with just one company to call. Plus, you get extra benefits included, like cloud video recording, free apps and more — check out the details above. You stay more connected to your favourite things and get a lot more for your money.

Yes, once your account is in good standing you will regain access to Flow Wi-Fi.

No, if your account is disconnected you will not have access to Flow Wi-Fi.

Yes, customers will still have access to the service at no cost, providing that they are in good standing.

To create a Flow ID account simply go to www.flowid.co, click the “Create a Flow ID” button and follow the instructions to create your Flow ID. Once created, enter your Flow ID username and password to log in to Flow ID.

No problem, when you’re on the Flow ID page (step 3) you can reset your password by choosing the “Forgot your password?” option. You will be prompted to enter an email address where a code will be provided for you to enter on the Flow ID page. Once this is done, you can create a new password.

Follow these four simple steps to connect to Flow Wi-Fi:

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Once your Wi-Fi is enabled, search for available networks and select ‘Flow Wi-Fi’.Review our terms and conditions, once agreed please tick box and select the log in tab.You will be redirected to the Flow ID page. Use your Flow ID username and password to log in to Flow ID. Please use your email address as your Flow ID username. If you do not have a Flow ID, click the “Create a Flow ID” button and follow the instructions to create your Flow ID. Once created, enter your Flow ID username and password to log in to Flow ID.

Once logged in successfully, you can now start enjoying your Free Wi-Fi.

You are Flow Wi-Fi Ready!

All Flow residential Broadband customers will automatically have access to Flow Wi-Fi at no charge when launched.

Got any additional questions? We are happy to help!