Discoverflow | Trinidad | FAQ | Page 5 | faq

Anyone can create a Flow ID, All you need to enter is your Name, email address and a password Goal is to keep it as simplified as possible.

If you are having issues logging into the Flow ToGo app, check the following:
  • Internet connectivity is present and you have a strong signal.
  • Go to Flow ID (www.flowid.co) try with your username and password entered is both correct.
  • If after multiple attempts have been made with no success, click the "Forgot your password" and type in your account email address. An email entitled "Reset password" will appear in your inbox. Follow the instructions to regain access to your account.

The movies that are available for viewing are those where Flow has successfully negotiated mobile viewing rights. Flow is currently negotiating with its many content providers for the rights to rent movie titles on the Flow ToGo app. As more rights agreements with content providers become finalized, Flow will be updating the Flow ToGo app accordingly.

The storage quota from a customer's home Set Top Box and their Flow ToGo app are the same. Recordings made from the Flow ToGo app will count towards your overall storage quota.

You can only watch recording for those channels that are available for viewing on Flow ToGo and that are part of your subscription package. Also, even if you can record the program on your device, you may not be able to play it on your device due to device content restrictions.

No, there is nothing wrong with your account. The channel that are you are trying to view is not part of your TV subscription. If you would like to add that TV channel to your subscription, please call Flow Customer Service at 1‑800‑804‑2994.

If you can't see any Electronic Program Guide (EPG) information, please check the following:

  • That you are connected to either Wi-Fi or the Cellular network
  • You currently logged into Flow ToGo.
    • To check, log out and then login again.
  • That you have accessed the TV feature of the Flow ToGo application.
    • To check press menu icon (three bars) at the top right of the screen and then select "TV" in the Entertainment section.
  • If you cannot see the EPG please, please complete the email support form on this page or contact Flow Customer Service at 1‑800‑804‑2994.

If you can't view any television channels, please check the following:

  • That you are connected to either Wi-Fi or the Cellular network
  • You currently logged into Flow ToGo. To check, log out and then login again.
  • Scroll down the Electronic Program Guide to Channel 100 (Flow TV) and select Watch Channel. If this program plays then you can watch Television.

To unblock the installation, navigate to settings > security > unknown sources menu.

If the downloaded package from www.flowtogo.co is failing to install, please navigate to https://www.microsoft.com/getsilverlight/Get-started/Install/Default.aspx to directly install Silverlight from the Microsoft website. After installation on a computer, you may need to restart your browser for the change to take effect. If that does not work, try restarting your computer and re-try the installation. Ensure that pop-ups are allowed for web-app.flowtogo.co.

If the Flow ToGo app does not download, check the following and try and download again:

  • There may be insufficient space on your device to install the app. You will need to delete or clean up files, and applications to make additional room.
  • For Android devices, you need to authorize the app to have access to the list of device features requested for a successful installation.

If you have and iPhone or an iPad, Apple's App store can be found on the main screen of your device. Touch the App Store Icon and then search for Flow ToGo and then install. If you have an Android device, Google Play can be found on the main screen of your device. Touch the Google Play icon and search for Flow ToGo and then install.

Got any additional questions? We are happy to help!