Discoverflow | Trinidad | FAQ | Page 6 | faq

You have to contact a Flow Customer Service Representative on 1-800-804-2994 who can perform the association.

Please navigate to the menu on the TV set top box and select "Billview" from the menu and follow the instructions OR contact a Flow Customer Service Representative on 1-800-804-2994 who can perform the association.

If are trying to associate a TV or Broadband account, you must answer the security question that it your last bill amount. You have to include up to two decimal places.

Coming into the office is not necessary. Flow has made it easier for you. You can use your remote control to purchase your events and movies. However, if you’re having problems ordering your movie, we would be more than happy to help you in person or over the phone.

Dear Valued Customer,

Effective 1st April 2020, we will be adding the following channels to your TV Essential package:

Discovery Kids (Ch# 201)
TNT International (Ch# 233)

TNT International and Discovery Kids offer great and exciting content such as Blockbuster movies and kids favourites like 44 Cats, Peppa Pig, Super Monsters and much more!

At Flow we are committed to providing the best viewing experience and often assess programming to ensure we continue delivering the best value for you to enjoy.

If you would like to add an additional TV package, please contact our Customer Care Centre at 223-FLOW (3569) to speak with a Flow representative.

Thank you for being a valued Flow Customer.

Sincerely,
The Flow team

No, however, our cable modems come with batteries that will provide up to four hours of life to support our Voice service after an electrical outage.

Yes. You can switch your computer or router, but you must press the reset button on back of the modem before your new device can connect to the internet. Please note: If you have a static IP address assigned by Flow, you’ll need to contact us so we can also assign it to your new device. Once we make that change and confirm it for you, you’ll need to reset your modem before connecting to the internet.

No, you don’t need a telephone line for Flow’s Broadband service. We’ll install a cable modem and that’s all you need for our blazing fast Broadband service.

HBO GO® is not a promotion and will be offered continuously.

  • No, you can only receive access to the HBO GO® app if you are subscribed to any of the above packages as well as the following packages:
  • Flow Full Flicks (FOX/HBO®/MAX)
  • Flow Flicks Combo (HBO®/MAX)
  • Flow Flicks HBO® (HBO®)
  • HBO GO® is a TV Everywhere streaming app with unlimited access to more than 2500 titles, including the best original series, the latest blockbuster hits, documentaries, specials and more.
  • Most of the programming is available within hours of premiering on the TV channel.
  • In addition, a TV subscription is not required to access HBO GO® with our Broadband and HBO GO® packages.

Got any additional questions? We are happy to help!