Discoverflow | Trinidad | FAQ | faq

Flow has upgraded our My Account service, to offer you even more ways to manage your account. With My Account you can review your bill history, view details of your monthly telephone calls, pay your bill and view your payment history and lots more.
Due to this upgrade you will need to re-register for My Account.

My Account is a platform which allows customers to manage their Accounts online. With My Account you can:

1. Review Account details (Name and Account number)
2. Review, download and print bills
3. Review itemized call details
4. View payments made to your Account
5. Review existing, pending and cancelled services and packages
6. Review historical information on your Account, including order history, fault history and log in history.

Bill View is a free service that lets you check your Flow bill right on your TV any time you like. Your phone charges are updated every 24 hours, and your Pay Per View selections are updated within several days of purchase. To check your Bill View, just follow the steps below.

1. Use your remote control to enter channel 905 via the onscreen guide.
2. To view your Flow bill, press SELECT/OK on your remote control. You’ll be prompted to enter your PIN.
3. Enter

When you make a payment, partial or total, that payment will be applied to your outstanding TV balance first. Once your TV balance is covered, the remainder of your payment will be applied to your Phone and Internet balances.

We want to make it as convenient and easy as possible for you to pay your Flow bill. That’s why we accept a number of different payment methods.

Cheque
Please remember to include your name and Flow subscriber account number on the back of your cheque and attach your bill to the cheque. You can find your account number on the top right-hand side of your bill next to the words ‘Statement/Invoice.’ Make your cheques payable to Columbus Communications Trinidad Limited. Please note that Flow reserves the right to refuse cheque payments from subscribers who have a history of having cheques dishonoured by their banks. If you’re paying by cheque at a Customer Care Retail Centre, please place it in the drop-box in the lobby.

Automatic credit card payments
You can have your Flow total charged directly and automatically to your credit card each month. To set this up, visit any Flow Customer Care Retail Centre or call us today at 223-FLOW (3569)

Direct debit
If you have an account with Scotiabank or RBC Royal Bank, you can debit your account directly at any of their branches.

For your safety and protection, we recommend that you do NOT mail cash.

Depending on how you paid your bill, there can be a bit of a lag between payment and the time it shows up on your bill. For instance, if you pay at a bank or through the mail, it can take up to 10 business days to credit your account, and payments through VIA can take three business days.

The invoice period at Flow runs from the first of the month, for a complete month. When your installation is done in the middle of the month, your first invoice will contain the remaining days of the previous month plus the new amount for the coming month. We advise you to pay the remaining days of the first month after installation a couple of days after the install was done.

Got any additional questions? We are happy to help!