Discoverflow | Trinidad | FAQ | faq

Some modems are equipped with a battery, so simply removing the modem from the AC power source has no affect on the reset. Try resetting your modem by pressing the reset button on the back of the modem.

No, you don’t need a telephone line for Flow’s Broadband service. We’ll install a cable modem and that’s all you need for our blazing fast Broadband service.

Yes. You can switch your computer or router, but you must press the reset button on back of the modem before your new device can connect to the internet. Please note: If you have a static IP address assigned by Flow, you’ll need to contact us so we can also assign it to your new device. Once we make that change and confirm it for you, you’ll need to reset your modem before connecting to the internet.

No, however, our cable modems come with batteries that will provide up to four hours of life to support our Voice service after an electrical outage.

No. You won’t need a special computer, but you computer or router will need an RJ45 Ethernet port (known as a network interface) so it can connect to the Flow cable modem.

Yes. You can share a single Flow Broadband connection between two or more computers. You’ll need a router that all the computers can communicate with, either wirelessly or wired (with network cabling).

No. Any device connected to the modem receives public IP addresses, so if you need protection, you’ll have to install a software firewall to your PCs or buy a hardware firewall and attach it directly to your modem.

The modem is not a router so there’s no configuration page available. The modem’s sole purpose is to issue IP addresses, so no other configuration is possible.

If through your own negligence your modem becomes damaged or lost, you’ll be charged for a replacement.

Here are a few things you can try. First, your modem may need to be reset. To reset, press the reset button on the back of the modem. If you still can’t browse, check to see whether your network card on your computer is connected and enabled by clicking on the network icon on your computer desktop. If your network card is disabled, you can repair your network connection by right-clicking on the icon and selecting the option to repair the network connection. If you have a router installed, you can reset the router and modem by unplugging the power cable on the router, then pressing the reset button on the modem, and finally by plugging back in the router to its power source. If you still can’t get online, call our Internet Helpdesk at 223-FLOW (3569)
The Power and the DS lights on my modem are on steady, but I can’t browse the internet.
It sounds like the coaxial cable might not be properly screwed into the modem. Try screwing it in tightly. If you still can’t get online, call our Internet Helpdesk at 223-FLOW (3569)

On DC battery power, the modem gives you 15 minutes for Broadband service and the rest of the battery power is reserved for telephone service. This is still the case even if your modem doesn’t have telephone service installed. In some cases, the node providing internet service to the area loses power, and your service will be unavailable until power has returned to the node (even if you have battery power).

Got any additional questions? We are happy to help!