Flow ToGo | Trinidad & Tobago

Flow ToGo

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Flow ToGo is an innovative mobile application designed to enhance a customer’s entertainment experience by providing the ability to watch popular Live TV channels and access specialized programming all from a web browser, smartphone or a tablet over WIFI or a data network.

 

The Flow ToGo application will provide customers with the ability to:
  • Watch Live TV from a select number of available channels
  • Record and play authorized recorded TV programs and series using a customer’s Cloud Video Recording storage quota.
  • Search, browse and preview the Flow On Demand library
  • Access specialized programming such as ESPN Play
  • Create up to 3 additional accounts for family and friends
  • Immediately access new mobile features when they become available
     

The Flow ToGo app is a part of Flow’s Advanced Video Service (AVS) product and is available exclusive to AVS customers at no additional charge.

 

how to get
Flow togo

To register for Flow ToGo, you must have Flow's Advanced Video Service (AVS) as well as an PC or mobile device connected to the Internet. Here are the step by step instructions:

  1. On your Flow Advanced Video Service set top box, go to "Bill View"
  2. You will notice a message (in orange) - "Register your Flow ToGo account Today!" followed by a website URL and your registration code. Example NNEEP. Note your code is valid for only 30 minutes.
  3. Copy the code and on your PC or mobile device, go to http://www.flowtogo.co/portal/login
  4. Fill in the registration form with your code and email address and click the Register button.
  5. That's it! Your account will be created and an email sent to you with your login details.

For the Flow ToGo Terms and Conditions, click here. For further information on the Flow ToGo app or on Flow’s Advanced Video Service product, contact a Flow Customer Service Representative at 1-800-804-2994 or visit our Flow ToGo Technical Support page here.

 

frequently asked
questions
The Flow ToGo Application is an all in one multi-screen application designed to enhance customers entertainment by providing the ability to watch popular Live TV channels, record TV programs, preview the Flow On Demand catalogue and access specialized programming all from a web browser, smartphone or a tablet over WIFI or over a cellular data network.
Any residential household where Flow’s Advanced Video Services (AVS) are available, and the account is in good standing, is eligible to get the Flow ToGo app.

Customers can use the following steps to sign up and gain access to the Flow ToGo app.
- From the interactive menu on the TV set top box select ‘Billview’ from the menu.
- The Billview screen will contain a unique registration code and a link to the app registration page.
- Select the link and enter email address and registration code.

- A welcome email will be automatically sent with the login credentials, instructions on where to get the Flow ToGo app and other important information.

No, existing customers must have Flow’s AVS service to get Flow ToGo.
Besides being a Flow AVS customer, access to a high quality broadband connection with a relatively strong WIFI signal is required Customer’s can also access Flow ToGo over a commercial wireless network; however, data usage and/or roaming charges may apply.
Yes, customer’s can use the Flow ToGo app at any location where an accessible WIFI connection exists.
Most mobile smartphones and tablets support the Flow ToGo app including: - Apple devices running iOS 7 or 8 (including iPhone 6)
- Macs running MacOs 10.9 + and Windows 7 (PC) systems
- Supported Browsers are:PC:
- Firefox – Version 37.0.2+
- Mac Safari- Version 7.1+

- Most Android devices running Android 4.2+ & 5.0

Currently, the Flow ToGo app is free to all customers who have signed up to Flow’s AVS product.
Flow is currently negotiating with its many content providers for the rights to broadcast live TV channels on the Flow ToGo app. The channels that are currently displayed are those where Flow has successfully negotiated those rights. As more rights agreements with content providers become finalized, Flow will be updating the Flow ToGo app accordingly.
Flow is currently negotiating with its many content providers for the rights to rent movie titles on the Flow ToGo app. The movies that are available for viewing are those where Flow has successfully negotiated viewing rights. As more rights agreements with content providers become finalized, Flow will be updating the Flow ToGo app accordingly.
Yes, Flow ToGo app can be used outside the country where the service was activated. However, because of agreements with content providers and country regulations some of the content and functionality cannot be accessed.
For some content, Flow has only negotiated limited rights to display on the Flow ToGo app. Currently, ESPN Play and other programming are only available within the country where the service was activated.
Customer’s can only record TV programs or series that are part of their subscription service and those that Flow has negotiated the viewing rights.
The storage quota from a customer’s home Set Top Box and their Flow ToGo app are one and the same. Recordings made from the Flow ToGo app will count towards your overall storage quota.
If customers do not have enough storage quota they will receive an on screen message indicating insufficient quota.
To increase storage quota, please contact a Flow Customer Service Representative on 1-800-804-2994 who will outline the available storage options.
Customer’s can install the Flow ToGo app on an unlimited number of devices; however, only four (4) devices can be logged into the Flow ToGo app at the same time.
Customers who are registered for the Flow ToGo App will receive one (1) main identity. Customers can create three (3) sub-identities from the main identity.
Customer’s who have forgotten their password or needs to change their password can do it directly from the User Profile section of the Flow ToGo app OR through the web by visiting http://webapp.flowtogo.co and select “Forgot your Password”.
Customer’s who wish to change their Parental Control options can do it directly from the User Profile section of the Flow ToGo app.
Customer’s who wish to change their Parental Control PIN can do it directly from the Account Setting section of the Flow ToGo app OR they contact a Flow Customer Service Representative on 1-800-804-2994 who can reset their PIN.
If customers do not have enough storage quota they will receive an on screen message indicating insufficient quota.
The movies that are available for viewing are those where Flow has successfully negotiated mobile viewing rights. Flow is currently negotiating with its many content providers for the rights to rent movie titles on the Flow ToGo app. As more rights agreements with content providers become finalized, Flow will be updating the Flow ToGo app accordingly.
Customer can install the Flow ToGo app on an unlimited number of devices; however, only four (4) devices can be perform playback at the same time.
Customer who is registered for the Flow ToGo App will receive one (1) main identity. Customers can create three (3) sub-identities from the main identity.
Customers who have forgotten their password or need to change their password can do it directly from the User Profile section of the Flow ToGo app OR through the web by visiting https://www.flowid.co/index.html#forgot/password/
Customers who wish to change their Parental Control options can do it directly from the Account Settings section of the Flow ToGo app. Please note that only admin users are able to change Parental Controls
Customers who wish to change their Parental Control PIN can do it directly from the Account Setting section of the Flow ToGo app OR they contact a Flow Customer Service Representative on1-800-804-2994who can reset their PIN. Note to do it from the app, the user must be an admin user
Customers who wish to change their Parental Control PIN can do it directly from the Account Setting section of the Flow ToGo app OR they contact a Flow Customer Service Representative on1-800-804-2994 who can reset their PIN. Note to do it from the app, the user must be an admin user
The unique Digital Identity which anyone can register for using solely an email address and gain access to digital services, both CWC owned (e.g.: Flow ToGo) and external content partners. Flow ID is leveraged to control the authentication and authorization to such services and manages both the Digital Identity and Account associations. The User is up and running as soon as possible to allow for the first User Experience to instill simplicity and ease of use, while at the same time gaining knowledge on the User as early as possible.
Anyone can create a FlowID All you need to enter is your Name, email address and a password Goal is to keep it as simplified as possible OTT Service integration will redirect to FlowID for both Registration and for authentication/authorization
If are trying to associate a TV or Broadband account, you must answer the security question that it your last bill amount. You have to include up to two decimal places.
You have to go interactive menu on the TV set top box select 'Billview' from the menu and follow up the instructionsOR contact a Flow Customer Service Representative on1-800-804-2994who can perform the association.
You have to contact a Flow Customer Service Representative on 1-800-804-2994 who can perform the association.
If you are having issues logging into the Flow ToGo app, check the following: Internet connectivity is present and you have a strong signal Go to Flow ID (www.flowid.co) try with your username and password entered is both correct. After multiple attempts have been made with no success, click the "Forgot your password " and type in your account email address. An email entitled "Please check your email" will appear in your inbox. Follow the instructions to regain access to your account.
Only individuals with administration rights can setup a sub-profile. This individual is usually the owner of the subscription account.
Once a sub profile is completed, a notification email from "Flow ToGo Registration" is sent to the email address entered in the sub profile.
Notification or Welcome emails are normally instantaneous, however, depending on your email service this could take anywhere from 30 seconds to 15 minutes. Note: be sure to check your junk folder for an email entitled Flow ToGo Registration in case the email was filtered improperly. If you still have not received the Welcome email, delete the sub profile and start again. Be sure you have entered a valid email address.
If you are trying to change your password from the web client: - Visit http://www.flowid.coSelect "Forgot Password?" - Enter your login email address in the dialog box that pops-up - An email from "Flow Registration" will be sent to your email address - Click on the "password reset link" Follow the instructions on how to reset your password. If you are trying to change your password from your device, please ensure that you are: Connected to the Internet via Wi-Fi or cellular data network - You are the administrator, and currently logged into Flow ToGo with your credentials - Go to the Menu, Select User Profile, and the your profile - You will first be prompted to enter your login (current) password - Then you will be prompted to enter a new password and verify that password.
Follow the Reset your password" procedure again - Be sure to use the most recent "reset password link" contained in the email you will receive from Flow ID. - If that does not work, wait 30 minutes and try again the "password reset procedure" again. - If you continue to have difficulty please complete the email support form on this page or contact Flow Customer Service at 1-800-804-2994
Login to Flow ToGo app either mobile or web
Navigate in the app to the remote control page
From the drop down menu choose the STB you would like to control
If you continue to have difficulty please complete the email support form on this page or contact Flow Customer Service at 1-800-804-2994
Sometimes the synchronization with the STBS can take a few minutes Log out of the application and then login again using the web at www.flowtogo.co
Navigate to the Remote Control page and verify if your STBs can now be seen
If you continue to have difficulty please complete the email support form on this page or contact Flow Customer Service at 1-800-804-2994
The follow me function allows the portability of your VOD content from STB to mobile and PC devices
Log into Flow toGo web portal or mobile app and navigate to the remote control.
Follow me assumes that you are currently watching VOD content
Select the STB that is playing the content you want to switch to your mobile device
Select the Follow Me button. Playback should stop on the STB and start playing back on in your app
Please note that only content that is not restricted for playout on your device ( Content Restriction) will be able to play back
Currently this functionality is limited to VOD content
If you continue to have difficulty please complete the email support form on this page or contact Flow Customer Service at 1-800-804-2994
The Play On TV function allows you to select and start playback of content from your mobile device or PC to a selected STB
Log into Flow toGo web portal or mobile app and navigate to the remote control.
Play on TV assumes that your STB is on. If it is not then you can use the remote to turn on the STB
From the app select the content that you would like to play and Select Play on TV
The content should play back on the STB and not in the app
If you continue to have difficulty please complete the email support form on this page or contact Flow Customer Service at 1-800-804-2994
Catch up TV allows the user to watch LTV content that is in the past, without recording it to PVR.
Log into Flow toGo web portal or mobile app and navigate to the TV page
Scroll the EPG guide to the right to see previously played content and select the content you would like to play
Playback should begin. If it does not then press the play button
If you have difficulty please complete the email support form on this page or contact Flow Customer Service at 1-800-804-2994
Flow ID gives you the option to change your email address.
Log into Flow ID web portal and navigate to the My Profile page
Select the update username option. In the dialog, enter the new email address that you would like to use
An email will be sent to that new email address
Log into your email to get the verification code
Enter the verification code in Flow ID
If you have difficulty please complete the email support form on this page or contact Flow Customer Service at 1-800-804-2994
Navigate to My Accounts and Services in Flow ID after logging in
Click on the dropdown and choose link account
Enter the country and your account number
Press submits. A dialog will open asking you a challenge question, on what your last bill amount is.
Enter your last bill amount and choose submit. Your account is now linked to your Flow ID
If you have difficulty please complete the email support form on this page or contact Flow Customer Service at 1-800-804-2994