Discoverflow | Turks and Caicos | Message from Joanne Missick, Country Manager

Message from Joanne Missick

Country Manager

Message from Joanne Missick Country Manager

Dear Valued Customers and Partners,

The COVID-19 global pandemic continues to make us keenly aware of our responsibility to keep Turks and Caicos connected despite constantly evolving working norms and the increasing need for our schools to implement remote learning solutions.

Our Local Crisis Management Team with the support of our parent company, are focused on and committed to doing everything in our power to keep you online during this unprecedented period.

We encourage you to continue to follow the guidelines from the Ministry of Health and take the necessary steps to protect yourself and loved ones. We must continue to do all we can to minimize the spread of the virus.

STORE OPERATIONS

The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. We also want to assure you that we continue to rigorously follow the recommended safety protocols of the MoH to safeguard your well-being. This includes:

  • Increased frequency of cleaning across all company facilities & daily sanitizing of our retail stores
  • Placement of hand sanitizers at all entry and contact points in our stores
  • Floor markers to assist customers to practice the 6ft social distancing rule
  • Deployment of bill payment kiosk at Graceway IGA supermarket for bill payment and top up

We encourage you to use our easy and convenient online channels, where possible:

  • My Flow app & Top Up Flow app. Both apps can be downloaded from the Google Play store or Apple store for personal account management, top up and plan purchases, & bill payment
  • Customer Experience Center. Dial 611 from your Flow mobile to report a current or outstanding fault and our CX team will respond in 24-48hrs
  • Grand Turk WhatsApp Virtual Store. Our virtual store is open to serve you for personalized services such as account and service queries and fault reporting for Grand Turk customers.

Should you still need to visit our retail stores, we remain available to serve you. Our stores are currently open Monday to Friday from 8:30am to 4pm. We will be happy to assist you.

NETWORK UPDATE

We remain committed to delivering the best home internet experience and continue to build a strong and expansive fiber network so that you can remain connected to what matters most and enjoy broadband speeds ranging from 15Mbps up to 200Mbps.

This will enable our customers to have the broadband speeds they need to meet their digital needs and to do it in less time. Teleconferencing, streaming, gaming, downloading, and uploading will all be faster with less buffering.


This is a defining time for our country.

Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.

We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health and keep you updated. Keep safe!

On behalf of our entire team, I would like to say thank you for choosing Flow as your telecommunications provider.

Chat

Choose a service