Discoverflow | Turks and Caicos | Message from Joanne Missick, Acting Country Manager

Message from Joanne Missick

Acting Country Manager

Dear Valued Customers and Partners,

As we join the rest of the nation, and indeed the world, in learning more about the novel coronavirus (COVID-19), we continue to monitor the developments while being guided by the Ministry of Health (MOH) and the World Health Organization (WHO).

The safety of our employees, their families, our customers, and the communities where we operate is our primary concern.

Given the nature of COVID-19 and the urgent need to reduce the spread of the virus, we are very mindful of our responsibility to keep Turks and Caicos connected as working norms change and schools close. We have already activated our Local Crisis Management Team and, with the support of our parent company, are focused on and committed to doing everything in our power to keep you online during this unprecedented period.

We also want to assure you that several measures, as recommended by the MOH, are being taken to safeguard your well-being. Among these are:

  • Increased frequency of cleaning across all company facilities and additional cleaning supplies placed in all offices and stores
  • Placement of hand sanitizers at all entry and contact points in our stores including our kiosks, cashier counters and customer service points
  • Daily sanitizing of our retail stores
  • Floor markers to assist customers to practice the 6ft social distancing rule and to reduce the in store traffic to a manageable pace
  • Deployment of bill payment kiosk at Graceway IGA supermarket for bill payment and top up

We encourage you to use our easy and convenient online channels, where possible:

  • Our My Flow app & Top Up Flow app which can be downloaded from the Google Play store or Apple store for personal account management, top up and plan purchases & bill payment
  • Our IVR (Interactive Voice Recording) Automated System by calling 100 from your Flow mobile or fixed phone and by calling 1-800-804-2994
  • Our Customer Experience Center by calling 611 from your Flow mobile to report a current or outstanding fault
  • Our Whatsapp Virtual Store open to serve you for personalized services such as account and service queries, safe online purchases and payments, add or upgrade services
  • Our website - www.discoverflow.co

If you still need to visit our retail stores, we remain available to serve you. Our stores are currently open Mon, Thurs and Fri only from 8:30am to 1pm during the lockdown. We will be happy to assist you.

We encourage you to be guided by the updates from the Ministry of Health and take all the necessary steps to protect yourself and loved ones. Remember, proper personal hygiene is key to protecting ourselves and we must do all we can to prevent the spread of the virus.

This is a defining time for our country. Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.

We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health and keep you updated. Keep safe!

If you suspect that you have had exposure to COVID-19 and are displaying symptoms, please self-isolate immediately and contact the Ministry of Health for further instructions using the numbers below that we have provided toll free during this time.

COVID-19 Contact Information:

649-232-9444
649-333-0911
649-244-WASH
covid19@gov.tc

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