Flow Turks and Caicos Restoration Update | Flow

Flow Turks and Caicos Restoration Update

Flow Turks and Caicos Restoration Update on Fixed Services for Providenciales & All Sister Islands

Providenciales, Turks & Caicos – 16 October 2017 – Flow Turks and Caicos would like to advise the general public of the following updates for restoration of fixed services throughout the Turks and Caicos Islands.

Providenciales

The table below lists the areas in Providenciales that have already seen Flow services restored since September 10 to date.

Location

  • Leeward Gates
  • Leeward Palms
  • Provo Golf Club
  • Grace Bay
  • Long Bay – Long Bay High
  • (Technology Drive, Shore Club, Flamingo Crossing, etc.)
  • Juba Sound (Partial)
  • Tropicana Plaza
  • Leeward Highway
  • Lower Bight
  • Flamingo Park
  • Richmond Hill
  • Turtle Cove
  • Glass Shack
  • Cherokee Road
  • Plantation Hills/Thompson Cove
  • Cheshire Hall
  • Industrial Park
  • Blue Hills Roundabout
  • Downtown
  • (Butterfield Square East & West)
  • Airport Road – Partial
  • (Downtown Roundabout to Kishco Plaza)
  • Providenciales International Airport
  • Old Airport Road
  • Aviation Drive
  • (FBO, Club 2005, Oral Selver Plaza etc.)
  • Kewtown
  • Blue Hills
  • (Stammers Run, Millenium High Way – Partial & Phase II)

Customers who are not receiving Flow services in the listed areas are asked to report a fault by dialling 611 from any Flow mobile or visiting your nearest Flow store. The following areas listed in the table below will be restored during this week, starting Monday, October 16th – Sunday, October 21st:

Location

  • Juba Sound
  • (Long Bay High School to Juba Sound
  • Venetian Road
  • (Rubis Roundabout – British West Indies Collegiate)
  • Blue Mountain
  • Downtown (Complete)
  • Millenium Highway (Complete)

For all other areas not mentioned in Table 1 & Table 2, the delay in restoration in services in these areas is due mainly to our network’s fibre and cable in some instances being damaged and vandalized during residential and commercial restoration and clean up exercise, and also commercial power not being restored to our equipment.

North & Middle Caicos

To date, services has been restored to ALL settlements on the island of North Caicos. We encourage customers in North Caicos who are NOT receiving services to report a fault by dialling 611 from any Flow mobile.

On the island of Middle Caicos, services have been partially restored to the following areas:

Location

  • Bambarra
  • Conch Bar

For customers not receiving Flow services, the same applies.

Grand Turk, South Caicos & Salt Cay We would like to reassure our customers in Grand Turk, South Caicos and Salt Cay, that that they are not forgotten.

On the islands of Grand Turk, South Caicos and Salt Cay, services will be restored to customers as soon as the distribution cables have been reinstated.

Due to the extent of the damages sustained to our network during the passage of the two recent Category 5 hurricanes, Irma and Maria, in Grand Turk, South Caicos, and Salt Cay, the fixed lines will be rebuilt as quickly as possible.

For all fixed lines services, bills for the month of September and October have been waived for all sister islands. There will be subsequent updates as the restoration process continues.

Since the passage of the recent storms, Flow continues to provide critical office space to 911 Emergency Services at our central office in Providenciales and CIBC First Caribbean Bank to provide banking services at our central office in Grand Turk.

We have also accommodated customers at our central office in Providenciales during and after store closing hours to charge their handsets and devices, and use the FREE Wi-Fi services to connect with family and friends, both locally and internationally.

Flow would like to thank ALL our customers for their continued support and loyalty. We appreciate your trust in us, and we are glad to be able to serve you!