Roaming | Flow

Roaming

Roaming is a convenient service that allows you to enjoy most of the features and services available on your mobile device while you're travelling overseas. Whether visiting the Caribbean or elsewhere, you can take your FLOW mobile with you wherever you go.

Roaming is considered a premium service and as a result it is billed at higher rates than you would normally pay while at home. We encourage customers to read our helpful tips which you can take to reduce your roaming costs while still enjoying the ease and convenience of using your mobile phone while you are travelling.

Sign up for a FLOW MyRoaming plan before you travel and stay connected while abroad.

 

My Roaming Plan

 
MyPlan Base Destination Monthly Charge
30 minutes To USA or FLOW $19.95
30 SMS Anywhere Roaming  
30 MB Data Data  

 

My Roaming Data Bolt On

 
500 MB 1 GB
$100.00 $150.00

Disclaimers:

  1. Prices are in United States dollars. Tax from your home country may be added as applicable.
  2. Calls are billed per minute and are rounded up to the next whole minute.
  3. “Home rate” means that the call will be charged as though you had made or received the call in Turks & Caicos. FLOW mobile countries are: Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Lucia, St. Vincent & the Grenadines, St. Kitts & Nevis, Trinidad & Tobago (TSTT), Turks & Caicos.
  4. Note that calls to voicemail will be billed at the price for “Call any FLOW mobile country.”
  5. GPRS access may not be available in all roaming locations. GPRS prices are billed per Kilobyte of usage.
  6. Check with our customer service team to see if your phone can roam in the country to which you are travelling.
  7. Receive an SMS: Free.
  8. Roaming in Japan : To roam in Japan, all you need is your FLOW mobile SIM card and a handset compatible with SoftBank’s local network. These special handsets are available for rental at Tokyo’s Narita airport, Osaka’s Kansai airport or SoftBank’s Tokyo office. For more information on roaming in Japan, send inquires to inquires@vodafone-rental.jp or call +813.5114.8420
  9. Prepaid customers : Be sure to TopUp before you travel. Check our Web site for information on your TopUp options.

 

Out of Plan Roaming Rates

 
  Per Min
Receive calls FREE
Calls to Home $0.49
Calls to Anywhere Else $0.99
Text Anywhere $0.19
Data per MB Please NOTE: customers roaming in the US, Canada and UK will be charged $4.99/MB. Customers roaming to other destinations will be charged $12.00/MB.

 

My USA Roaming

 
Calls within USA $0.35  

 

My Canada Roaming

 
Calls within Canada $0.35

 

My UK Roaming

 
Calls within the UK $0.35

 

Welcome to Prepaid Data Roaming!

 

Take your Data on the road with FLOW's prepaid data rates.

Destination Zone Data per MB
USA/Canada $5.99
Caribbean Preferred $12.00
UK $12.00
Rest of World $12.00

All prices in US dollars.

View our MyRoaming Terms & Conditions

 

TravelPass Mobile
Data Bundles (500 MB, 7-day plan)

 

Frequently Asked Questions

 

TravelPass prepaid roaming bundles allow FLOW Prepaid subscribers to feel more in control of their data use while traveling overseas with the best rates for use in select markets.

A. TravelPass is a new mobile data plan that allows customers to purchase 500MB of data that can be used in 47 countries around the world, for a 7-day validity period. Travel abroad while paying the cheapest data rates enables subscribers to stay connected with their world.
A. Customers who have sufficient balance can purchase a TravelPass using one of the following ways –

 
  1. Dialing *134# from a prepaid FLOW sim will present the subscriber with a menu of plan choices and response commands to complete the subscription process. Customers need to dial *134*6# to subscribe to the TravelPass 500 MB data plan, or choose option #4 from the *134# menu.
  2. Dialing *129# from a prepaid FLOW sim will present the subscriber with the general menu. Customers will choose “PLANS”, then “ROAMING”, then “TravelPass”, and then can select the plan.
  3. Using the MyFlow smart app from a FLOW prepaid sim, customers can find TravelPass plans under “PLANS”, then “ROAMING”.
  4. Purchasing from the online portal at www.topupflow.com.
  5. Albania Malta
    Angullia Martinique
    Antigua Montserrat
    Australia Netherlands
    Bahamas New Zealand
    Barbados Panama
    Belize Puerto Rico
    Bonaire Romania
    British Virgin Islands Saba
    Canada Spain
    Cayman Islands St. Kitts
    Costa Rica St. Lucia
    Curacao St. Vincent
    Czech Republic St. Barthelemy
    Dominica St. Eustatius(Statia)
    French Guiania St. Maarten (Dutch)
    Germany St. Martin (French)
    Ghana Trinidad
    Grenada Turkey
    Guadaoupe Turks & Caicos Islands
    Guyana UK
    Ireland US Virgin Island
    Italy USA
    Jamaica  
  6. 500 MB – dedicated bundle for exclusive use in select markets (47), consisting of 500 MB of mobile data only; available for 7 days from date of subscription.
A. Once a Subscriber has completed the TravelPass data allowance, they will receive notifications alerting them to the end of bundle, and then further charging will be charged at the normal data roaming rates from the customer’s core balance.
A. Once a Subscriber has completed the TravelPass data allowance, they will receive notifications alerting them to the end of bundle, and then further charging will be charged at the normal data roaming rates from the customer’s core balance.

 

 

TravelPass
Terms and Conditions

 

  • Travel Pass Data bundles can be purchased through the TravelPass (Roaming) USSD menu *134#, the main USSD menu *129#, online portal at www.topupflow.com, or via MyFlow self-care application, and can only be charged to the main account (prepaid).
  • Offer is available to
    • customers with any handset type can subscribe (including 2G/3G/4G/LTE & Blackberry)
    • all roaming customers who have sufficient funds
    • customers with or without an active LOCAL data plan
    • customers with or without a US/Canada pre-paid roaming package
  • Travel Pass Data Roaming bundle will expire 7 days from the activation date (i.e. – activation date 06/01/2017 10:30am will expire on 06/08/2017 10:29am
  • Travel Pass Data can be used for any type of data use without restriction on content type.
  • When customer is roaming, any available balance in Travel Pass Data bundles will be used first, followed by any available other TravelPass roaming plans. Once any data bundle balances have expired, subscriber will be charged at PAYG rates unless they have subscribed to another TravelPass plan (Prepaid only).
  • Customers will receive notifications at 75%, 95% and 100% usage of Travel Pass Data bundles
  • Customers can purchase more than one Travel Pass Data bundle. When a 2nd bundle has been purchased before the completion of the first, the data volume will be combined with the remaining balance and the expiry date will be reset to 7 days from the most recent purchase/activation date.
  • CWC performs roaming traffic steering to its preferred partners. Because of this steering, prepaid customers are only able to gain access to the following carriers in each of these overseas markets.
  • Albania Malta
    Angullia Martinique
    Antigua Montserrat
    Australia Netherlands
    Bahamas New Zealand
    Barbados Panama
    Belize Puerto Rico
    Bonaire Romania
    British Virgin Islands Saba
    Canada Spain
    Cayman Islands St. Kitts
    Costa Rica St. Lucia
    Curacao St. Vincent
    Czech Republic St. Barthelemy
    Dominica St. Eustatius(Statia)
    French Guiania St. Maarten (Dutch)
    Germany St. Martin (French)
    Ghana Trinidad
    Grenada Turkey
    Guadaoupe Turks & Caicos Islands
    Guyana UK
    Ireland US Virgin Island
    Italy USA
    Jamaica  

 

Flow Data
Using your Local Data in any Flow Mobile Market

 

Flow Data is a new feature that comes with every prepaid combo plan or data-only plan purchase. Any prepaid data bundle can be used in ANY Flow Mobile Market. This means customers do not need to purchase a roaming bundle in order to use their data while roaming.



No subscription fees or additional steps are necessary for the customers in order to avail to this service. Just purchase locally, and travel!

 

Frequently Asked Questions

 

A. Flow has transformed your normal local mobile data allocations, and improved them to being able to be used in all Flow Mobile markets. This means that your prepaid data is now good to be used at home and throughout the Flow Caribbean islands. More benefits, same plan.
A. No. Customers do not need to enroll to take advantage of this new benefit. They only need to purchase a local prepaid combo plan or data plan and they can use that data when they travel overseas.
A. No. The Flow Data benefit is only applicable to the mobile data use from the customer’s local data bundle and does not extend to minutes, sms or any other bundle type.
A.
  • The present promotion ends on August 31st. Based on customer feedback, Flow will determine if this feature will continue on a more permanent basis.
  • The validity period of any Flow Data bundle will be based on the expiry of the package purchased
A. Flow Mobile markets include the following destinations – Anguilla, Antigua, Barbados, British Virgin Islands, Cayman, Dominica, Grenada, Jamaica, Montserrat, St. Lucia, St. Kitts & Nevis, St. Vincent & the Grenadines, and the Turks & Caicos Islands.

 

Prepaid Pay
As-You-Go Rate Slash

 

As part of the Prepaid Summer Roaming promotion, Flow is offering customers with a free benefit for all prepaid users when they are traveling. Save up to 90% off retail rates between July 5th and August 31st while roaming in more than 45 countries.



Key benefits to this service –

  • No subscription fees; no sign up steps; no action required by the customer
  • Free Incoming calls while roaming in more than 45 countries
  • Make outgoing calls for the same price as making a national call back home. This is applicable for calls back home, within the roaming country, to USA/Canada, and to calls to most Caribbean destinations.
Frequently Asked Questions
A. No. There is no subscription fee and all prepaid subscribers can benefit from this promotion as long as they are traveling within the more than 45 applicable markets.
Albania Malta
Angullia Martinique
Antigua Montserrat
Australia Netherlands
Bahamas New Zealand
Barbados Panama
Belize Puerto Rico
Bonaire Romania
British Virgin Islands Saba
Canada Spain
Cayman Islands St. Kitts
Costa Rica St. Lucia
Curacao St. Vincent
Czech Republic St. Barthelemy
Dominica St. Eustatius(Statia)
French Guiania St. Maarten (Dutch)
Germany St. Martin (French)
Ghana Trinidad
Grenada Turkey
Guadaoupe Turks & Caicos Islands
Guyana UK
Ireland US Virgin Island
Italy USA
Jamaica  
A. These rates apply when traveling in one of the 47 markets in the provided table.TravelPass is a new mobile data plan that allows customers to purchase 500MB of data that can be used in 47 countries around the world, for a 7-day validity period. Travel abroad while paying the cheapest data rates enables subscribers to stay connected with their world.
A. ⦁ All prepaid customers can receive 100% of their calls at no charge, while traveling in any of the applicable countries. While this is meant to be unlimited, Flow reserves the right to remove any customers who are abusing the benefit, as determined by CWC.
A. No. The discounted rates are only applicable for calls back home, within the roaming country, to USA/Canada, and to the Caribbean. Any calls made to other destinations while roaming in an applicable country, will be charged at standard roaming rates.
A. This promotion is set to end on Aug 31st, 2017.
A. See the price table below for the applicable rates. All rates are stated in local currency. All voice calls are charged on a per minute basis.

PAYG Roaming Rates (in local Currency) - 47 Countries
  SMS DATA VOICE CALLS (Per second)
  To send an SMS GPRS per MB MTC Local Call with Roaming Country Call Home Call Caribbean USA/Can
Anguilla $0.25 $0.21 $0.00 $0.94 $0.94 $0.94 $0.94
Antigua              
Barbados $0.25 $0.31 $0.00 $0.78 $0.78 $0.78 $0.78
BVI $0.10 $0.16 $0.00 $0.32 $0.32 $0.32 $0.32
Cayman $0.14 $0.13 $0.00 $0.43 $0.43 $0.43 $0.43
Dominica $0.20 $0.50 $0.00 $0.98 $0.98 $0.98 $0.98
Grenada $0.20 $0.50 $0.00 $0.78 $0.78 $0.78 $0.78
Jamaica              
Montserrat $0.25 $0.26 $0.00 $0.79 $0.79 $0.79 $0.79
St. Kitts $0.25 $0.26 $0.00 $0.89 $0.89 $0.89 $0.89
St. Lucia $0.25 $0.50 $0.00 $0.82 $0.82 $0.82 $0.82
St. Vincent $0.35 $0.50 $0.00 $0.97 $0.97 $0.97 $0.97
TCI $0.10 $0.16 $0.00 $0.37 $0.37 $0.37 $0.37