Discoverflow | Turks and Caicos | tci1574490630| FAQ | faq

SAMSUNG
Model NameModel CodeVolteVoWifi
Galaxy S22 UltraSM-S908EYesYes
Galaxy S22+SM-S906EYesYes
Galaxy S22SM-S901EYesYes
Galaxy A13SM-A135MYesYes
Galaxy A23SM-A235MYesYes
Galaxy A03 CoreSM-A032MYesYes
A02SM-A022MYesYes
A02sSM-A025MYesYes
A10SM-A105MYesYes
A10sSM-A107MYesYes
A11SM-A115MYesYes
A12SM-A125MYesYes
A12SM-A127MYesYes
A20sSM-A207MYesYes
A21sSM-A217MYesYes
SAMSUNG
Model NameModel CodeVolteVoWifi
A22SM-A225MYesYes
A31SM-A315GYesYes
A32SM-A325MYesYes
A50SM-A505GYesYes
A51SM-A515FYesYes
A52SM-A525GYesYes
S20 FESM-G780FYesYes
S9SM-G9600YesYes
S9+SM-G9650YesYes
S10SM-G973FYesYes
S20+SM-G985FYesYes
S21SM-G991BYesYes
S21+SM-G996BYesYes
NOTE 20SM-N980FYesYes
NOTE 20 ULTRASM-N985FYesYes
iPhone 12

Apple

Apple computer support IMS, to enable VoLTE Roaming you must have iOS 15

Previous version support VoLTE from iPhone 7 onwards

Android

Other Android

They require SW adaptation to supportVoLTE and VoLTE Romaing

Adaptation are being worked on withAlcatel, ZTE, etc

Superfast fiber internet is a service that is delivered by fiber technology that offers download speeds up to 200megabits per second. Flow has made a $4m network investment to deliver superfast speeds throughout The Turks and Caicos.

In former years, copper was the standard technology in the telecommunication sector due to its excellent voice transmission. However, with the demand for greater bandwidth to deliver faster internet speeds, fiber optics has proven to be more efficient and reliable. Our goal is to deliver a 100% fiber network throughout the Turks and Caicos.

Dear Customer,

As of July 1, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.

We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.

Thank you for being a Flow customer!

Sincerely,

Your Flow Team

Why I’m seeing an alert or error message when I tried to send a message?

As of July 1, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.

If you are an iOS user:

  • iMessage: continue using your iMessage service to send multimedia files or text messages, as long as it is available. If you have set the option “Send as SMS” in case iMessage is not available, that message will be only sent if it does not contain any multimedia file. If there are more than 160 characters in your message, please be advised that messages will be concatenated and you will be charged based on the number of concatenated messages sent.
    • SMS: text messages without multimedia files will be sent as a SMS. Messages with more than 160 characters, will be sent as concatenated messages.
    • MMS: in the past, when iMessage was not available or you were sending a multimedia file, the message was sent as a MMS. MMS is no longer supported in the Flow network.
    • Group Messages: in the past, when you created a group message and not all of your recipients had iMessage or your iMessage was not available, the message was sent as a MMS. Please be advised that if iMessage is unavailable, you will be charged based on the number of recipients included in your message, also messages to recipients that do not have iMessage will be charged. Each recipient will receive the SMS and the sender will be charged for the total SMS sent.
  • What are ‘Concatenated SMS’? When you send an SMS message over 160 characters, the message will be split into multiple SMS. Large messages are segmented into 153 character segments and sent individually then rebuilt by the recipient’s device. For example, a 161-character message will be sent as two messages, one with 153 characters and the second with 8 characters.

iOS Messages setting screen

WAP
WAP

Why I cannot access WAP service anymore?

As of July 1, Flow disconnected our WAP services or WAP browsing. Please use a web browser for your internet needs.

Yes. Customers will be charged a nominal flat fee for every loan:

 

Loan Amount(USD)Fee Amount(USD)
51.00
121.00
201.50
301.50
4012.00

All first-time subscribers level is set as BEGINNERs, however as the prepaid subscriber repay the loans they are awarded points and levelled to bronze etc.

Repays: If a FLOW prepaid subscriber surpassed the 30-day-period to repay, but pays back before reaching an inactive state, his debt will be considered repaid. Partially repays: if the FLOW Prepaid subscriber makes a partial repayment over the course of the next 30 days after their loan was issued, their outstanding balance will remain and will be deducted from any further recharge. Does not repay: if a FLOW prepaid subscriber does not repay within the 30-day period, and is then inactive, he will be disconnected, and his outstanding balance will be treated as bad debt.

The FLOW prepaid subscriber will be prompted to pay back all loans within 15 days to receive points, but ultimately, he will have 30 days to repay the loan.

In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.

A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.

A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.

No, FLOW postpaid subscribers are unable to request a loan.