Discoverflow | Turks and Caicos | FAQ | Page 2 | mobile

Will subs receive a message notification upon purchase of a plan?

Yes. Subs will receive a notification that the plan has been deducted from their account and that the social media expires on XXX Day (no volume balance will shown).

What happens when I have exhausted my SWIFT allotment?

All data (SWIFT and Non-SWIFT) should come from remaining data bucket if available. If data is not available, then data will be charged at normal PAYGO rates. Customers will receive the following message when their SWIFT data has been exhausted:

You have used your SWIFT Plan allotment. You can continue to use data from your plan if available or purchase another plan to access SWIFT again. Dial*129#

What happens when I have exhausted my data allotment before my SWIFT allotment?

SWIFT usage will continue to deduct from the SWIFT bucket; non-SWIFT data usage cannot be done unless another data plan is purchased (this is in place to protect our customers from PAYGO charges). Customers will receive the following message:

You have used 100% of your data plan. You can continue to enjoy your SWIFT plan however, for all other data access, please purchase a new plan by dialling *129#

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What happens when I have exhausted both my data allotment and SWIFT allotments?

Data will be charged at normal PAYGO charges. Customers will receive both notifications above that their allotments have been exhausted.

Is it possible to see both the SWIFT and regular data being used at the same time?

Yes. Because the Apps (Snapchat, Whats App, Instagram, Facebook and Twitter) are constantly updating in the background, they may deduct a very small amount of data while this happens.

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